Mark Hegarty Email & Phone Number

Brisbane, Australia

Work in accordance with the ITIL framework to implement and follow quality processesPerform work to deploy and upgrade DXC products and or services.Develop and maintain a strong working relationship with our customers to foster collaboration and facilitate growthPerform Project Management and Technical Work for Upgrades and Assigned Tasks.Use strong investigative skills, to determine outcomes from escalated matters.Escalate site issues (current or potential) to the Project and Support ManagerParticipate and Provide content for Implementation Planning Studies, and Deployment Workshops,Statements of Work, including documentation for all Project related activities.Develop processes which support client engagement, improvement and supportTake ownership & responsibility of all project deployment & support work, including analysis/ in depth trouble shooting.Working with and providing analysis of escalated incidents to development teams for resolution.Work within the team to implement strategies to improve productivity and efficiency to increasedeployment speed and client satisfaction.Provide technical and/or functional leadership to the support team.Performing site upgrade and implementation services of clinical products as and when required.Development of complex database management tasks and settings (SQL Server).Development of local scripted solutions to data issues (SQL Server).Undertaking performance analysis of currently deployed clinical applications.Participate and contribute to team meetingsAssisting with the testing of software released from development as requiredContribute to continuous improvement of processes and standards

Brisbane

Ensure seamless integration of products with customers' systems Provide best practice systems support to all key stakeholders, internally and externally Carry out pre and post sales system design and development ensuring the highest standard of implementation Be accountable for the implementation and administration of varied IT systems Be a technical knowledge leader for the State employed in and the wider team Build and maintain collaborative and trusting relationships with internal and external stakeholders Build long term relationships with new and existing customers Integrate existing product lines with 3 rd party ICT platforms. Provide Sales Engineering Support to Account Managers (meet with project planning teams, consulting engineers and IT professionals) ensuring all proposed technology systems are viable, achievable & suit customer needs Provide installation and technical support of current product lines with emphasis on function and integration in the ICT sphere Provide technical support to the Project and/or Service Teams as required Assist with pre and post sales system design, and support the project and service teams at various levels of engagement, to ensure that systems are implemented and maintained to the highest standard Design system architecture prior to project implementation ensuring peer review & endorsement throughout the process Assist in defining systems requirements for implementation including development of DetailedDesigns, Systems Diagrams, Testing Plans, As-Built Documentation & Service Documentation Design and implementation of end-to-end IP NetworksParticipate in the development and improvement of existing or new products in collaboration with the Product TeamSystems Implementation & Administration of ICT systems including: o Windows Server o Linux Platforms Voice Over IP Systems (SIP) SQL Database Systems (MSSQL and PostgreSQL) IP Networks Virtualisation Platforms (VMWare and vSphere)

Brisbane, Australia

. Responsible for user and desktop support, system administration of servers, network and Peripherals including Cisco routers/Phone systems/Network Multifunction Printers. . Provision of remote and onsite support for staff to ensure continuance of critical business systems along with troubleshooting.. Research, design and test new technology to ensure that IT infrastructure is current for business needs.. Manage and prioritise Support requests and Tickets.. Manage Data and Database backups.. Lotus Notes Domino Administrator setting up Staff Email and access to Client Management System.. User training delivery and document preparation.

Brisbane, Australia

. Delivery of IT training in the Vocational Education and Training Sector.. Establishing strategies to ensure that each client’s learning styles are catered for and dealing with varied clientele.. Assessing/grading client Diploma of IT submissions and recording relevant documentation in college database.. Building and maintaining knowledge of the organisations that are part of the Vet industry including Australian Skills Quality Authority and AVETMISS.. Assisting in Assessment/Unit and Course Revision and development. . Effectively communicating with both clients and fellow colleagues.

Brisbane, Australia

• Phone/Email/Remote IT Support to various users across a number of areas including Office 2013/Trim/SAP-Base/Optimise/Remote Working/RSA Tokens/Citrix Issues/Cisco Phone Issues/PC Hardware Support and Network Admin.• Worked in Data Centre Environment• Monitoring and Logging of Data Centre Server Issues through CA Spectrum and Scom. Escalating to teams for issues to be fixed. Logging of tickets and issue is performed in package BMC Remedy.

Brisbane Area, Australia

• Installation and Configuration of POS/Dispense & Back Office Systems for Pharmacies• Position includes the complete co-ordination of all aspects after receiving the order for installation of Minfos Pharmacy system from assessment of client's hardware and making recommendations.• Installation of software and conversion of current data over to Minfos system plus the training of all pharmacy staff in the software and making sure that once installed everything is up and running successfully and then post installation support.• Travel throughout country to train in Software (Including Class Room/One on One Training, Preparation and Organisation of Training Schedules and Follow Up Training to evaluate the training and further assist with any queries.)• Phone and Remote Support to Clients• Help Desk Support Team Member• Configuration of Client PC's and Peripherals (including Printers, Scanners, Docket Printers, Display Units)• Problem Solving• Software Tester

Brisbane, Australia

• Build/Configure and Installation of Windows 2003 and 2008 Server (including configuration of DNS/DHCP/Terminal Services/SQL Server and Raid 5 Hardware/Software)• Instigate and maintain Tape Drive Backup of Servers using various Software and Hardware (including Veritas Software and Stomp Backup)• Configuration and Installation of EFTPOS Hardware (i.e. Terminal Configuration/Argent Configuration and Software setup).• Onsite/Phone/Remote Client Support• Troubleshooting• Configuration of Cisco and ADSL Routers/PDA Scanners• Software assistance to clients including POS and Microsoft Office Applications• Installation of Medical Director and Prac Soft Medical Practice Software• Recommendation to clients regarding existing equipment and new equipment needed.

• Build/Configure and Installation of Windows 2003 and 2008 Server (including configuration of DNS/DHCP/Terminal Services/SQL Server and Raid 5 Hardware/Software)• Instigate and maintain Tape Drive Backup of Servers using various Software and Hardware (including Veritas Software and Stomp Backup)• Configuration and Installation of EFTPOS Hardware (i.e. Terminal Configuration/Argent Configuration and Software setup).• Onsite/Phone/Remote Client Support• Troubleshooting• Configuration of Cisco and ADSL Routers/PDA Scanners• Configuration and maintenance of Microsoft Exchange Server• Configuration and Maintenance of SQL Databases• Software assistance to clients including POS and Microsoft Office Applications• Installation of Medical Director and Prac Soft Medical Practice Software• Recommendation to clients regarding existing equipment and new equipment needed.

Brisbane, Australia

Installation and Training in Tax/Accounting SoftwareEstablished Queensland Professional Services Office for Sage HandisoftSoftware Implementation/Project Management/Training/Support

Brisbane, Australia

• Installation and Configuration of POS/Dispense & Back Office Systems for Pharmacies• Position includes the complete co-ordination of all aspects after receiving the order for installation of Minfos Pharmacy system from assessment of client's hardware and making recommendations.• Installation of software and conversion of current data over to Minfos system plus the training of all pharmacy staff in the software and making sure that once installed everything is up and running successfully and then post installation support.• Travel throughout country to train in Software (Including Class Room/One on One Training, Preparation and Organisation of Training Schedules and Follow Up Training to evaluate the training and further assist with any queries.)• Phone and Remote Support to Clients• Help Desk Support Team Member• Configuration of Client PC's and Peripherals (including Printers, Scanners, Docket Printers, Display Units)• Problem Solving• Software Tester

Certificate Iv - Training And Assessment - 40110

Diploma Of It

Microsoft Certified System Engineer