Mark Hemmerle Email & Phone Number

Chicago, Illinois, United States

Addison, Illinois, United States

Working with small to mid capital businesses to identify opportunities, create technology solutions, and implement those solutions for the purposes of improving business operations efficiency and profitability. Project managing discovery and implementation of solutions through collaboration with members of external partners and internal specialists to achieve measurable results on time and with accuracy. Technology Focuses include but are not limited to: Tablet & smartphone promotions for field productivity, time tracking, wireless forms, and POS systems GPS tracking and management of your vehicles and assets Office phone systems where your office and mobile phones work as one Connecting and monitoring machines and processes through IoT/M2M Software and services to further improve your online presence, device and data security, regulatory compliance and productivity

South Eastern Minnesota & Chicago Suburbs

Through independent work as well as inspiring a team of retail partners, prospect, generate, and grow relationships with business owners in the small and medium size space. Leverage Verizon Wireless technology and partnerships to achieve the following key proiorties: Reaching or exceeding monthly & quarterly targets in the areas of new account creation (new logo), new line activation, strategic product category sales.Supporting retail sales targets and prioritiesWorking through cross channel relationships to build a strong referral baseLeveraging numerous vendors and outside affiliates to create complete solutions that maximize the value and ROI for Verizon Wireless Business Account holders.

Various Locations - Midwestern United States

Performance Management: Responsible for driving team to achieve all key performance objectives in the store or kiosk. Responsible for financial, budget, and sales reporting. Maintains knowledge of company and market promotional elements. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures. Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individuals and team performance and initiate developmental plans to narrow competency gaps. Customer Retention: Identify and implement customer retention tools for retail store. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner. Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns. Ensure compliance with physical control standards. Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

Eau Claire, Wisconsin, United States

Performance Management: Lead team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan.Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate.Reporting: Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met. Customer Retention: Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer complaints in a timely and empathetic manner.Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce find ings with the team.

Belvidere, Illinois, United States

Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Demonstrate equipment functions and network capability. Perform rate package evaluations and propose solutions that best benefit the company and the customer. You must also be able to move throughout the store to actively engage customers, demonstrate products, and effectively execute the sales function.Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns. Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts. Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable trainings/meetings.

Belvidere, Illinois, United States

Build customer experience and loyalty within a retail location as it relates to technical or billing matters.Address and assist with technical issues regarding warranty, repair, and replacement needs.Assist in the sales process including setup and tutorial regarding basic and smartphone devices.Design, promote, and implement technology workshops to drive sales within a retail location.

Bachelor Of Schience In Technical Management, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General