Mark Henning Email & Phone Number

Utica, MI, US

Warren, Michigan, US

DHL Metering and Sequencing CenterCustomer- Fiat Chrysler Assembly Warren Truck (Dodge Ram)Facility - 300k foot warehouse with active rail spurResponsible for metering and sequencing all production parts to the assembly line (build rt 450-500 trucks a shift)Closed loop transportation from center to assembly plantSequenced the following parts- running.

Flint, MI, US

• Director of Truckload Operations and Customer Service
• Responsible for the company’s day-to day operations of U.S. based locations in El Paso TX, St. Louis, MO, Columbus, OH, Flint and Plymouth, MI Managed a work force of 250 company drivers and 200 owner operators
• Responsible for truckload, LTL and same day expedite divisions in 250,000-sq. ft. warehouse in Plymouth, MI.
• Restructured the driver compensation program for the truckload and LTL groups.
• Developed strategies and procedures for driver recruitment and retention. Included, but not limited to, reports to measure success in both areas.
• Identified and developed a corrective action plan for the driver payroll system which stopped and prevented further over-payments to owner operators. Funds recovered were allocated for the following years’ driver.

Memphis, TN, US

• reduced costs, ensured quality, and improved safety by implementing efficient procedures, managing schedules, enforcing policy, reducing loss, and training staff.
• Exceeded service targets and provided excellent customer service by monitoring profit margins and managing strong team while complying with safety, DOT, and OSHA guidelines.
• Reduced turnover by building strong team, inspiring loyalty, building trust in management, and improving communications during daily meetings to explain processes and set goals.
• Retained customers by quickly resolving complaints and mediating contract and billing disputes.
• Maximized profits in lean LTL management environment while handling daily operations including staffing, training, scheduling, and account oversight.

Increased efficiency by combining 2 largest existing terminals—Six Mile and Romulus—into one new facility in Delray / Zug Island, Detroit, MI.Secured 11% of overall business out of all 186 locations through development of largest pickup & delivery (P&D) terminal and break-bulk facility.Achieved highest sales growth / retention, rated best overall terminal.

Improved overall operations by analyzing performance for each terminal and creating solutions to raise core competencies and customer base. Ensured implementation by following up with VPs.Increased profitability by determining weaknesses in major market areas, then implementing turnaround plans including:Restructuring of scheduling and hiring processes.

Exceeded all performance measures while running the largest division—Great Lakes, Mid-Atlantic, Eastern, and Canadian territories with 55 terminals and all of their staff, 5 regional managers, 55 operations and management staff, and 900 drivers.Increased operating efficiency by establishing new break-bulk operations in Cincinnati, OH and Louisville, KY.

Warren, MI, US

Principal resource person for this Top 25 LTL Carrier with $300M in revenue and part of an umbrella of companies that generated over $1B in business per year. Complete and total responsibility for all operations, P&L, staffing, operational incentives and procedures; reported directly to ownership on a regular basis or as requested.Won back 40% of market.

Warren, MI, US

Handled day-to-day operations, strategic planning, customer relations, and sales oversight for 19 break-bulk facilities.Increased staff performance by creating training for dock personnel and service providers.Streamlined and updated delivery operations by pioneering company’s first piece-count freight scanning system, creating all training, and deploying.