Mark Henry Email & Phone Number

Catoosa, Ok, Us

Hartford, Connecticut, Us

Lead the development and delivery of an integrated portfolio of enterprise healthcare products. Establish and execute the vision, strategy, and roadmap to create seamless, meaningful user experiences that fulfill the needs of customers and members.⌲ Led initiatives to implement new features and enhancements to the ID card experience across the enterprise.⌲ Partnered with the metrics team to develop an analytical dashboard, enabling the tracking of user behavior to uncover challenges members may face with their ID card.⌲ Directed the revitalization of the Tax Advantage Accounts (TAA) experience to streamline and optimize the overall user experience.⌲ Made strategic product and feature decisions based on feedback from stakeholders, business owners, and technical teams.⌲ Set, tracked, and reported on key performance indicators (KPIs) to ensure positive customer, business, and financial outcomes, aiming to increase Net Promoter Score (NPS) and maximize return on investment (ROI). Delivered regular progress updates to senior leadership.⌲ Defined the value proposition and go-to-market strategy for the integrated product experience alongside the product marketing team. Coordinated with marketing, product management, and field agent teams to launch products to market.

Louisville, Kentucky, Us

Led multiple scrum teams working to deliver program increments relative to content thread. Proven track record for delivering complex UX and API features at pace and advise on go/no-go relative to technology readiness in a SAFe Agile framework.✪ Drove the migration from Humana’s Azure platform to the Digital Health Platform integrating and updating functionality to improve both the customer experience as well as platform performance.✪ Balance short-term and long-term goals and makes strategic decisions that will benefit the product and the organization in the long run.✪ Emphasize the importance of the product vision and strategy to the development team and inspire them to be creative and take risks in pursuit of the product vision.✪ Continuously refine the product vision based on feedback and market trends and adapt to changing circumstances and opportunities.✪ Lead teams through quarterly PI planning process to define and prioritize the stories to be delivered.✪ Feature Refinement – engage with Product Manager to move work from feature to story.✪ Model and Encourage Agile behaviors within the team.

Louisville, Kentucky, Us

As Senior Product Manager I oversee the development, delivery, and support of enterprise healthcare products for an integrated product portfolio.A few key achievements in this role include:☛ Establish, monitor, and report on key performance indicators (KPIs) to ensure successful customer, business, and financial outcomes, increase the Net Promoter Score (NPS), and maximize return on investment (ROI).☛ Define value proposition for the integrated product experience and go-to-market strategy with the product marketing team and launch products to market.☛ Assess client needs, identify and recommend new product opportunities, and develop revenue-generating business strategies and plans.☛ Spearheaded the modernization of the eBilling platform and boosted digital engagement by 27%. ☛ Decreased the initial Multi-Factor Authentication (MFA) failure rate from 32% to 15.5% in one quarter.

Louisville, Kentucky, Us

As Delivery Manager I led a team of product owners in coordinating the design and delivery of new technology solutions.A few key achievements in this role include:✪ Orchestrated the introduction of a scaled Agile model and championed Agile best practices.✪ Coached the teams in Lean Agile practices.✪ Developed integrated program and delivery plans, defined, tracked, and reported on program KPIs and milestones, and established a program governance framework.✪ Identified and recommended functional product strategies for specific market segments to senior leaders.✪ Facilitated a regular Program Increment (PI) Planning event for the program teams to collaboratively plan the Agile release train (ART) work for the next 12-week program increment.✪ Led the implementation of an enterprise-wide Coveo search solution that pairs artificial intelligence (AI) and machine learning (ML) to tune search results and optimized search results across the organization by 58% using the Coveo console.

Louisville, Kentucky, Us

As Senior Digital Product Manager I oversaw multiple distributed, 20-member teams of developers, engineers, product designers, product managers, and product marketing professionals in building and delivering customized product solutions.A few key achievements in this role include:◆ Coordinated and managed an average of five to seven concurrent projects across several lines of business.◆ Partnered with the IT teams for back end development, integration testing, code release to production, and post implementation verification.◆ Served as Release Train Engineer (RTE) for the Scaled Agile Pilot team.◆ Functioned as Product Owner for the Physician Finder application.◆ Spearheaded various enterprise digital initiatives involving the launch of new products, mobile apps, web portals, and web tools, customer experience transformations, and mergers and acquisitions.◆ Led the successful build of a suite of web and compatible mobile applications with user-centric functions and features.Previous ExperienceProject Manager | Estimator (Contract) (2016 –2017) • Alpine Glass and Mirror, Gypsum, COTechnical Support Manager (2010 –2015) • Verizon, Tulsa, OKApplication Support Manager (2005 – 2010) • Verizon, Tulsa, Ok-------------Additional experience asEngineering Test Manager • Verizon, Tulsa, OKSenior Test Engineer • Verizon, Tulsa, OKSenior Test Engineer • Ericsson Network Systems, Richardson, TXDeveloper | Test Engineer • Nortel Networks Systems, Richardson, TX

Bachelor Of Arts (B.A.), Management

Associate'S Degree, Arts

Associates, Data Processing