Mark Herd Email & Phone Number

Fremantle, Western Australia, Australia

Delivered General Freight around Perth Metro and line haul out to Kalgoorlie, Esperance, Port Hedland, Carnarvon.Freight included Oversize, Powerpoles, Pallets, Light poles, oversize Mining tyres, Oil, Copper Pipe, Shipping containers, Pallets and ugly freight.Coordinated with the warehouse workers and clients for loading and unloading of goods.Operated heavy vehicles in all weather conditions and provided feedback on maintenance & repair.

Murrin Murrin

identify hazards and risks daily.Operation of Water Carts, Triple & Quad roadtrains.Safely operate roadtrains with weights of up to 350 ton payload Completion of pre-starts and basic care/maintenance for vehicles. Complete all paperwork including driver production reports. Liaise with internal and external customers.worked autonomously.

Murrin Murrin

identify hazards and risks daily.Operation of Water Carts, Triple & Quad roadtrains.Safely operate roadtrains with weights of up to 350 ton payload Completion of pre-starts and basic care/maintenance for vehicles. Complete all paperwork including driver production reports. Liaise with internal and external customers.worked autonomously.

Fremantle, Western Australia, Australia

Delivered General Freight around Perth Metro and line haul out to Kalgoorlie, Esperance, Port Hedland, Carnarvon.Freight included Oversize, Powerpoles, Pallets, Light poles, oversize Mining tyres, Oil, Copper Pipe, Shipping containers, Pallets and ugly freight. Coordinated with the warehouse workers and clients for loading and unloading of goods.Operated heavy vehicles in all weather conditions and provided feedback on maintenance & repair.

Perth, Australia

Perth, Australia

Requested by State Manager to move across to lead the off airport division in WA. Reporting remotely into Brisbane to the State Manager WA & QLD, the role currently leads a multimillion dollar region of 14 stores & 40 people in Perth & the metropolitan area with objectives to drive service, sales, culture, targets & compliance through people leadership and development.An expanded and autonomous role from the airport, the role has full accountability for the off airport division in WA… Show more Requested by State Manager to move across to lead the off airport division in WA. Reporting remotely into Brisbane to the State Manager WA & QLD, the role currently leads a multimillion dollar region of 14 stores & 40 people in Perth & the metropolitan area with objectives to drive service, sales, culture, targets & compliance through people leadership and development.An expanded and autonomous role from the airport, the role has full accountability for the off airport division in WA, including all inventory functions, recruitment, maintenance, store openings and closures, audit & compliance results of 14 stores, KPI analysis and budget reporting and has approximately 25 more people within the leadership. Show less

Perth Airport

Part of a management team of 4 this role reported to the State Manager - WA with objectives to drive service, sales, culture, targets & compliance through people leadership and development. Based at Perth Airport and with responsibilities over domestic & international terminals, the 24 hour business is fast paced & high volume and included the largest trading store in Australia & New Zealand. RESPONSIBILITIES: Leadership, coaching & development of 15 Retail Sales… Show more Part of a management team of 4 this role reported to the State Manager - WA with objectives to drive service, sales, culture, targets & compliance through people leadership and development. Based at Perth Airport and with responsibilities over domestic & international terminals, the 24 hour business is fast paced & high volume and included the largest trading store in Australia & New Zealand. RESPONSIBILITIES: Leadership, coaching & development of 15 Retail Sales ConsultantsDriving store budgets & KPI'sCustomer experienceRecruitmentPeople management including coaching, rostering implementation (absence, annual leave management), retention, recruitment and managing performance.Driving product launches and promotions/campaigns across the airport businessExecuting operations in line with standard operating procedures and coaching staff on operating disciplinesKPI analysis, reporting and assist State Manager with business planningLiaise closely with State Inventory Manager & State Operations Coordinator (Audit & Compliance) Show less

Midland

Responsible for a brand new store - Developed store culture within a new team with the main focus on customer service & solution selling to achieve outstanding bottom line results.successfully managed team sales target and KPI's with reaching and exceeding targets month on month.Operational Excellence- Rostering staying within set budgets, recruitment, store presentation & Merchandising, inventory control

Virgin Mobile Rockingham

Provided telecommunication solutions to meet the customer needs.Achieved sales targets through up selling and cross selling.Provided excellent customer service that is consistent with Virgin Mobile and Amt group.Store compliance including contract administration, stock control and store cleanliness

Midland, Dianella, Whitford City

Customer Experience- developed an inspiring store culture that provided outstanding customer satisfaction.Sales Performance - Leaded by example & drove store targets across all KPI’s.People Leadership- coached & mentored my team to achieve sales targets as well as managed performanceOperational Excellence- Rostering, store presentation & inventory control

Certificate Iii In Retail Operations

Product and service advice Sales in a retail environment Point of Sale Merchandising Customer Service Stock Control

Year 12