Mark Heroux, Cpmm Email & Phone Number

Holbrook, Ma, Us

Holbrook, Ma, Us

Performance Resource Partners, LLC is a facilities management consulting firm that provides clients with innovative solutions to organizational realities. Serving as a trusted advisor, we help our clients transform performance. We study the health of organizations, aided by our diverse experience and an unbiased perspective that allows us to quickly identify and prioritize issues. We guide executives, owners and institutions to make better, more informed decisions on every aspect of their physical plant management and operations.As a collaboration of experienced professionals with broad industry knowledge and deep expertise, we solve client challenges more efficiently and cost-effectively than traditional consulting firms. We bring decades of facilities management and operations experience to bear on client projects.At Performance Resource Partners, we help clients weave positive and sustainable improvements into the fabric of their organizational culture, structure and processes. We have built our business by helping our clients better understand and manage their facilities and operations. With experience on both the owner and service provider’s side of engagements, we know what it’s like to be in our client’s shoes. We get to know each client’s unique culture, resources and requirements, and tailor our approach accordingly.We perform benchmarking research and analysis to properly align resources, and define the right positions, right quantities and right reporting relationships to get the job done. We help clients prepare for the future with succession plans prioritized for implementation. Learn more at www.prpconsultants.com.

St. Paul, Minnesota, Us

• Successfully provided operational oversight with a team of dedicated professionals to present transition planning and implementation for major institutions, government, and private entities• Orchestrated major restructuring of facility management and operations resulting in both operational improvement and increased quality and financial controls • Provided building life cycle analysis to enhance funding stream and superior forecasting • Proven ability to identify, prioritize, and qualify sales opportunities across multiple market sectors. The result was an average sales close rate over 41%• Spearheaded two office relocation and expansion efforts that effectively balanced the productivity requirements and culture of the organization to meet the needs of both the employees and company• Originated the Facilities Support Services (FSS) business unit that increased service revenues by $10 million• Effectively used benchmarking and key performance indicators to improve operations

Us

• Operational responsibility for more than 50 facilities/campuses in the fields of Higher Education, Healthcare, Industrial, Commercial, Leisure Event Services, and Government employing more than 600 fulltime time personnel with over 16 million square feet. • Oversight and hands-on management of operation and maintenance utilizing operating engineers, planners, schedulers, custodial, project managers, sales, and contractors. • Maintained strong working relationship with both organized bargaining units and open market personnel as it related to operations and negotiations of labor agreements; ensuring customer satisfaction both externally and internally.