Mark Fratus Pmp Email and Phone Number
Mark Fratus Pmp work email
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Mark Fratus Pmp personal email
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Successful Information Technology Project Manager with over 20 years’ experience leading teams of 4-60 and managing budgets of $100,000 - $5 million for Fortune 500 companies. Decisive, action oriented and results focused leader offering outstanding talent in developing project scope, requirements gathering, design and implementation of cost effective solutions, resource management, team building, controlling costs, communication and building customer relationships. Driven by new challenges and a desire to be successful in all endeavors.Specialties: *Project and Program Management*Strategic & Tactical Business Planning*Budget Planning/Forecasting*People Development*Executive Decision Support*Vision/Strategy/Execution*Performance & Profit Improvement*Technology Development/Delivery *Remote Site/Team Management*Call Center Technologies/Operations*Cost Reduction & Control*Team Building & Leadership
Bread, Now Bread Financial
View- Website:
- breadfinancial.com
- Employees:
- 4316
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Project ManagerBread, Now Bread FinancialColumbus, Oh, Us
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Project ManagerBread, Now Bread Financial Nov 2012 - PresentColumbus, Ohio Metropolitan Area -
Project ManagerSelf Employed May 2012 - Nov 2012Columbus, Ohio Area -
Manager, Customer SuccessImproveit! 360 Jan 2011 - May 2012I was responsible for the strategic and tactical leadership of the Customer Service program and management/administration of the CRM (Salesforce.com) platform for a growing SaaS company. Manage all aspects of the customer life cycle to include leadership of the include customer provisioning (intcluding database conversion), Tier I, II and III support, training (internal and external), customer retention and collections. Day to day balancing the needs of a rapidly growing customer and employee base while focusing on process improvement and managing costs. -
Executive Director, Information TechnologyAfni Jan 2006 - Oct 2009Led an Information Technology team which provided support to the Call Center Services Division (9 Outsource Call Centers with 3500 employees). Services included application development, business analysis and reporting, program and project management, peripheral technology (Call Recording, Workforce Management, ACD and Predictive Dialer) support, client support/management and management of shared services. -
Senior Manager, Business SystemsAfni Jun 2000 - Dec 2005Led a team that provided technical and operational support for all critical call center technologies to include time keeping and human resource information systems, workforce management software, telephony and quality monitoring software.
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Senior Operations ManagerAfni May 1998 - Jun 2000Led a 600 associate multi-site (3) call center organization that provides inbound customer service, service provisioning, outbound customer care, customer correspondence processing, bankruptcy administration, outbound sales and collections for a major long distance and wireless carrier.
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Manager, National Distribution360 Communications Jan 1997 - May 1998Accountable for the development and execution of the company-wide distribution strategy for cellular, long distance, and paging business. Primary focus was the management of high potential distribution channels (both 360° extended retail and national retailers) that accounted for 30% of the company’s cellular activation’s and revenues in excess of $140 million. -
Call Center Support Manager360 Communications Jan 1996 - Jan 1997Provided direction to company’s eighteen call centers in support of the company’s customer service objectives. Examined and monitored all aspects of the company’s customer service call center organization (technology, structure and processes) to identify opportunities for improvement and facilitate change. Revamped the customer service organization to improve cost efficiencies, enhance the delivery of service to our customers, and provide development opportunities for our associates.
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Customer Service Manager360 Communications Jan 1994 - Jan 1996Led a 60-member team providing 24-hour customer service for the West Region (Nevada, Texas, and New Mexico). The call center consistently exceeded customer service level objectives and was recognized as the best call center within the wireless organization.
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Customer Service Representative360 Communications Jan 1993 - Dec 1993Answered customer inquiry regarding billing, service, and technical issues. Resolved billing disputes and customer complaints.
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Account Representative360 Communications Jan 1990 - Dec 1992Responsible for new account acquisition and development of existing accounts. Serviced existing customer accounts and provided them with technical assistance as needed.
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Assistant ManagerWendys International Mar 1989 - Dec 1989Supervised 15 team members in the preparation and delivery of quality food service. -
Sales RepresentativeThe Phone Works Sep 1988 - Dec 1988Responsible for new account acquisition. Duties included the development of cellular and business systems, customer service, and inventory management. -
Field Artillery OfficerUnited States Army Apr 1984 - Jul 1988Served in positions of increasing responsibility culminating in the selection for early promotion and attendance of advance schooling.
Mark Fratus Pmp Skills
Mark Fratus Pmp Education Details
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Business Administration -
Business Management -
Heath High School
Frequently Asked Questions about Mark Fratus Pmp
What company does Mark Fratus Pmp work for?
Mark Fratus Pmp works for Bread, Now Bread Financial
What is Mark Fratus Pmp's role at the current company?
Mark Fratus Pmp's current role is Project Manager.
What is Mark Fratus Pmp's email address?
Mark Fratus Pmp's email address is mh****@****aol.com
What schools did Mark Fratus Pmp attend?
Mark Fratus Pmp attended Argosy University, University Of Dayton, Heath High School.
What are some of Mark Fratus Pmp's interests?
Mark Fratus Pmp has interest in Football, Information Technology, Call Centers/customer Care Operations, Jazz, Architecture.
What skills is Mark Fratus Pmp known for?
Mark Fratus Pmp has skills like Call Center Design, Project Management, Leadership, Call Center Technology, Technical Teams, Help Desk Management, Business Analysis, Call Routing, Call Recording, Workforce Management, Executive Decision Support, Salesforce.com.
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