Mark Hicks
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Mark Hicks Email & Phone Number

Customer-Centric Product & Service Innovation
Location: Bristol, England, United Kingdom 12 work roles 3 schools
1 work email found @commonseas.com 3 phones found area 117 and 782 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email · 3 phones

Work email m****@commonseas.com
Direct phone (117) ***-****
LinkedIn Profile matched
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Role
Customer-Centric Product & Service Innovation
Location
Bristol, England, United Kingdom

Who is Mark Hicks? Overview

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Quick answer

Mark Hicks is listed as Customer-Centric Product & Service Innovation based in Bristol, England, United Kingdom. AeroLeads shows a work email signal at commonseas.com, phone signal with area code 117, 782, and a matched LinkedIn profile for Mark Hicks.

Mark Hicks previously worked as Service & Product Design Consultant at Brambles and Director PlasTICK at Common Seas. Mark Hicks holds Post Graduate Diploma Applied Neuropsychology, Clinical Neuropsychology, Awarded With Merit from University Of Bristol.

Company email context

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{first}@commonseas.com
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Profile bio

About Mark Hicks

I’m a Bristol, UK based product specialist who ensures products and services are successful for consumers and business by understanding their needs, their networks, the things they use and bringing these into product definition. I merge behavioural science, systems-thinking and design along with a lot of experience, and I use evidence to support design decisions, as well as inspiration. At the centre of a successful product (or service) is an understanding of their users. Whilst the design of successful products tends to go with, rather than against the grain of a consumer's behaviour they also reflect many other factors such as local and global societal change, cultural norms or regulatory pressures. Better business decisions are made when the needs of all the people who provide and consume products are considered - an asymmetric product doesn't balance the potential value to its customers with delivery-feasibility or bottom-line business value.

Listed skills include User Experience, Experience Design, User Experience Design, Mobile Devices, and 19 others.

12 roles

Mark Hicks work experience

A career timeline built from the work history available for this profile.

Service & Product Design Consultant

United Kingdom

I developed and implemented a collaborative process and strategy that brought the client to the centre of the product development process and enabled the organisation to start pivoting towards necessary cultural change. Ambitious commercial targets became achievable as clients demanded the products they had helped develop. I demonstrated the value of clear.

Apr 2023 - Apr 2024

Director Plastick

United Kingdom

Following a deep dive into the business, opportunity, legislation, markets, potential user bases, product maturity and the capability of the product development team, I delivered an actionable, evidence-based report describing state of play and outlining the strategic steps the organisation needed to take to get the emerging product on track for success..

Feb 2023 - Mar 2023

Experience Design Strategy

Bristol, England, United Kingdom

Group of Humans a distributed curated network of the best designers, strategists, technologists, and creatives in the world, all of whom share a belief that technology should be harnessed not for efficiency but for the benefit of people, society and the environment.

Sep 2022 - Feb 2023

Experience Design Consultant

Independent Consultant

Bristol, England, United Kingdom

At the start of the pandemic I was working as an independent UX consultant and mentor enabling development organisations and fintechs in emerging economies adopt leaner, adaptable, collaborative UX design processes and methods that got testable rapid prototypes into the hands of their target customers in Africa and Asia quickly.As international travel.

Jan 2020 - Feb 2023

Experience Strategy Director

Bristol, United Kingdom

As the Financial Services sector lead for cxpartners for several years, I formed and established a profitable, motivated team of financial service design professionals. My clients were exposed to the significant changes taking place in the sector and for many clients the cx team became their strategic UX design partner, helping to navigate the rapidly.

Jan 2014 - Jan 2020

Director Uxd

Bristol, United Kingdom

Led and grew a multi-skilled experience design team, building new clients and new capabilities across sectors & channels.

Mar 2012 - Nov 2013

Freelance Consultant

Independent Consultant

Bristol, United Kingdom

Service, Product & Human Factors Design

Dec 2011 - Mar 2012

Experience Design Specialist

London, United Kingdom

Experience Strategy and Service Design

Oct 2008 - Nov 2011

Freelance Consultant

Independent Consultant

User-led digital product and service portfolio review and definition for several companies.

Mar 2008 - Aug 2008

Head Product Management

Bristol, United Kingdom

I was Head of Product Management with Nokia Music, which I left in December following the successful launch of the Nokia Music service. At Nokia I was responsible for the Nokia Music portfolio of products and services which includes FM and digital radio services, PC and mobile device media player applications, podcasting applications and an online digital.

Dec 2006 - Dec 2007

Product Director

Od2

Product Director of early entrant to whitelabel music business. Known as OD2/Loudeye.Key Achievements. Implementing a customer centric, evidence based ethos that led with insight rather than tech feasibility Redefinition of the Loudeye product and service strategy and B-C proposition.First to market launch and global roll-out of unlimited music.

Jul 2004 - Dec 2006

Senior Manager User Experience

Shaped, directed and undertook strategic user–led product and service consultancy for clients including Vodafone Group, Goldman-Sachs, Barclays Bank, Prudential Building Society, Opodo, BP, Fidelity, Capital Care Alliance & UPS.

Feb 2001 - Jun 2004
3 education records

Mark Hicks education

Post Graduate Diploma Applied Neuropsychology, Clinical Neuropsychology, Awarded With Merit

I love complex systems, and professionally use my training in psychology to solve human problems in complex socio-technical systems.

Msc, Hci/Applied Psychology

Applied Psychology is my thing. I love the research and the theorising, but most of all I love applying all this to creatively solving.

FAQ

Frequently asked questions about Mark Hicks

Quick answers generated from the profile data available on this page.

What is Mark Hicks's role at their current company?

Mark Hicks is listed as Customer-Centric Product & Service Innovation.

What is Mark Hicks's email address?

AeroLeads has found 1 work email signal at @commonseas.com for Mark Hicks.

What is Mark Hicks's phone number?

AeroLeads has found 3 phone signal(s) with area code 117, 782 for Mark Hicks.

Where is Mark Hicks based?

Mark Hicks is based in Bristol, England, United Kingdom.

What companies has Mark Hicks worked for?

Mark Hicks has worked for Brambles, Common Seas, Group Of Humans®, Independent Consultant, and Cxpartners.

How can I contact Mark Hicks?

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What schools did Mark Hicks attend?

Mark Hicks holds Post Graduate Diploma Applied Neuropsychology, Clinical Neuropsychology, Awarded With Merit from University Of Bristol.

What skills is Mark Hicks known for?

Mark Hicks is listed with skills including User Experience, Experience Design, User Experience Design, Mobile Devices, User Centered Design, User Interface Design, Service Design, and Interaction Design.

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