Mark Higgins Email & Phone Number

Brisbane

Brisbane, Queensland, Australia

Delivering digital transformation using process to guide SAP implementation.

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Leading a team of professionals to design and develop process capability for the organisation.- Procured and implemented a Business Process Management Solution (BPMS).- Defined the process architecture.- Building Lean awareness and capability.- Developed the Target Operating Model (TOM).- Coaching, advising, and mentoring.- Digitising and automating.

Brisbane, Australia

I managed a team of professionals to conduct organisational change impact assessments and deliver business process designs for the Smart Ticketing Project, a $371 million project initiated by the Queensland Government to provide better ways to pay for public transport.- Experimented and innovated with Lean and Agile ways of working to deliver more value.

Brisbane, Australia

Leading the delivery of various digital, customer centric, and transformational projects for a great company - in an innovative, sustainable and process oriented environment.Using my experience in design thinking, lean startup, lean, and agile delivery methods to enable and support teams across the organisation to deliver innovations of all kinds.

Sydney, Australia

Building the Opal card for Sydney public transport.

Melbourne & Sydney

Numerous consulting roles.Clients include Victoria Department of Justice, Telstra, Commonwealth Bank, Victoria Police, and AAPT.

Multiple telecommunications and product development projects.(Note - role ended prematurely due to mass redundancy across the enterprise)

Doing "Big Data" before big data was cool.

Master Of Leadership In Service Innovation, 6.875

I undertook this degree to expand upon and formalise my skills and experience with design thinking and innovation - with particular focus.

Graduate Certificate In Business, Behavioural Economics, 6.5

I undertook this course to expand my knowledge of behavioural science and its applications in the field of business, specifically in.

Bachelor Of Business, Information Systems, 5.1

I achieved High Distinctions in three design & innovation related subjects: - Consumer Behaviour, - User-Centred Design, and - Product &.

Diploma Of Sustainable Living, Sustainability Studies, 6.5

I completed this course as a personal learning goal - learning about the science of sustainability, including architecture and design.