Mark Highton Email and Phone Number
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I am a Managing Director and Global Leader of Protiviti’s Financial Crime Consulting practice which is integral to Protiviti’s global Risk & Compliance Solutions group. I bring to Protiviti more than 30 years of experience leading global transformations spanning Financial Crime/AML, Banking, Finance and HR operations, and Internal Audit. My prime responsibilities include: business strategy and planning, developing and executing innovative solutions to solve critical client problems and expanding and deepening Protiviti’s Financial Crime consulting capabilities. My major focus is on helping clients transform and optimize their operations to drive “step change” improvement to compliance and cost effectiveness and efficiency. Prior to joining Protiviti, I was a Senior Managing Director and key leader of the Financial Crime Unit at PwC. Before that, an EVP at Citigroup, serving in multiple global and regional senior leadership roles covering finance reengineering, business services delivery, EMEA Human Resources O&T as well as European branch operations. I began my career at Citigroup in Corporate Audit in London where I progressed to lead Citi’s EMEA Transaction Services Corporate audit program before transitioning into banking operations.
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Global Leader Financial Crime Compliance ConsultingProtiviti Sep 2020 - PresentMenlo Park, California, Us
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Senior Managing DirectorPwc Jul 2014 - Sep 2020Gb -
Senior DirectorPwc Jun 2010 - Jun 2014Gb
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Chief Operating OfficerEastern Consortium Llc Dec 2009 - Jun 2010Responsible for the management of all aspects of the business with the goal of transforming Eastern into the premier soccer and sports services company in the North East. Specifically responsible for:- Revenue growth, cost reduction and customer service improvement - Business Strategy development- Marketing Strategy - Product and Services development - Financial Planning and legal vehicle management- Organizational redesign- Process re-engineering - Business partnership/sponsorship development - Business administration- Customer Service management- Management training and mentoring
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Global Process Head - Finance (Evp)Citigroup Sep 2007 - Feb 2009New York, New York, UsExecutive Management role within CFO’s reengineering program to transform Citi Finance function across 100+ countries. Responsible for driving process reengineering activities globally including: identification and implementation of cost saving ideas; analysis and redesign of processes, functions and organizational structures; design and implementation of operating models; program management -
Cbs - Service Delivery Director (Evp)Citigroup Sep 2005 - Aug 2007New York, New York, UsExecutive Management role reporting to Citigroup Business Services (CBS) group head. CBS provides shared services to all businesses: spans 100+ countries; cost base $0.6Bn; services - Finance, HR, Payment, Procurement and Facilities Mgt., Anti Money Laundering operations. Responsible for driving major improvement in Operational Performance: service and customer satisfaction; efficiency and productivity. Global responsibility to drive Service quality and efficieny and change employee culture. Development and deployment of Service Excellence model including operations management techniques, six sigma, and customer management. Role involved training staff, leading process and productivity improvement projects, developing operating metrics and performance reports across the entire business. Business spans 100 countries.
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Emea Hrss Operations And Systems Director (Evp)Citigroup Jan 2001 - Aug 2005New York, New York, UsExecutive Management role reporting to the CBS EMEA head. Responsible for transforming HR operations and systems across EMEA (52 countries) driving step change improvements in productivity, service delivery, risk management and IT.
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Hr Shared Services Head - Europe (Svp)Citigroup 1998 - 2002New York, New York, UsDirectly responsible for HR and Payroll operations of 4 countries (42 FTE, Budget $5M) and indirectly for 14 countries. Role included- building service center- managing HR risk and building self assessment programs- redesigning and improving processes- recruiting, training and developing staff
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Deputy Coo - European Branch Operations (Svp)Citigroup 1996 - 1998New York, New York, UsDeputy COO - European Branch Operations Branches provided Cash Management, Treasury, Securities Custody, and Trade services across 18 countries. Responsible for Management & Strategy office and directly managing 4 countries. Role included - managing relationships with regional/global product management, country business heads and customers.- managing branch operational performance (cost, risk, service) - designing and deploying regional operationg model (including processing center build out) - developing and implementing “management” processes and regional operations metrics.
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Gts Global AuditCitigroup 1987 - 1998New York, New York, Us
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Gts Global Audit Specialist - Emea DirectorCitigroup 1994 - 1996New York, New York, UsResponsible for providing specialist audit guidance globally in respect of Citigroup’s Global Transactions Services (GTS) business that delivered Cash Management, Securities Custody and Trade Services to global and local corporate customers. Included:- audit program design- best practice identification- issue source/cause analysis- operational risk management advice for business management
Mark Highton Skills
Mark Highton Education Details
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University Of LiverpoolEconomics And Accounting -
Durban High School, South Africa
Frequently Asked Questions about Mark Highton
What company does Mark Highton work for?
Mark Highton works for Protiviti
What is Mark Highton's role at the current company?
Mark Highton's current role is Global Leader Financial Crime Compliance Consulting at Protiviti.
What is Mark Highton's email address?
Mark Highton's email address is ma****@****pwc.com
What is Mark Highton's direct phone number?
Mark Highton's direct phone number is +164647*****
What schools did Mark Highton attend?
Mark Highton attended University Of Liverpool, Durban High School, South Africa.
What skills is Mark Highton known for?
Mark Highton has skills like Executive Management, Operational Excellence, Change Management, Hr Transformation, Shared Services, People Management, Performance Metrics, Operational Risk Management, Business Systems Implementation, Program Management, Management, Business Process.
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