Author Of Pulling Back The Sheets: The Hotel Owners And Managers Operating And Repair Manual
Hospitality Breakthroughs
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Mark Keith Email & Phone Number
Author of Pulling Back the Sheets: The Hotel Owners and Managers Operating and Repair Manual
at
Hospitality Breakthroughs
1 work email found
@hvs.com
1 phone found area 516
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✓ Verified August 2026
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Current company
Role
Author of Pulling Back the Sheets: The Hotel Owners and Managers Operating and Repair Manual
Location
Ferndown, England, United Kingdom
Company size
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Mark Keith is listed as Author of Pulling Back the Sheets: The Hotel Owners and Managers Operating and Repair Manual at Hospitality Breakthroughs, a with 28 employees, based in Ferndown, England, United Kingdom. AeroLeads shows a work email signal at hvs.com, phone signal with area code 516, and a matched LinkedIn profile for Mark Keith.
Mark Keith previously worked as Consultant at Cayuga Hospitality Consultants and Author of Pulling Back the Sheets: The Hotel Owners and Managers Operating & Repair Manual at Hospitality Breakthroughs. Mark Keith holds Master Of Science (M.Sc.), Training, Labour Market Studies from University Of Leicester..
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{first_initial}{last}@hvs.com
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Profile bio
About Mark Keith
Mark was a guest in hotels as a child and has been engaged in the operating and human dynamics of hotels all through his life. He founded Hospitality Breakthroughs to assist hotels and hotel companies that aspire to have their people thinking and acting in ways that deliver breakthrough results. Over decades this work has enabled him to clarify the crucial causes and characteristics of warm hospitality which form the essential message of Pulling Back the Sheets. Previously he served as Managing Director of the Regent Hotel Group and has worked in the hospitality sector for over 50 years. His early hotel experience was in the UK, Switzerland, Nigeria, Iran, Turkey, Lesotho and throughout the Middle East, mainly with Hilton. Living in Hong Kong since 1982 when he joined the Mandarin Oriental Hotel Group, he has also worked with Holiday Inns Worldwide and the Peninsula Group before becoming a partner at the hotel consulting firm HVS in 2002. Since then he has been engaged in hospitality consulting across Asia Pacific, the Middle East, Africa and Europe. Mark received a commission after attending the Royal Military Academy, Sandhurst whilst serving as an infantry officer with the Royal Hong Kong Regiment. He has a Master of Science from the University of Leicester and is a fellow of the Institute of Hospitality (FIH). A keen mountain biker and motorcyclist, Mark has a home in Hong Kong where his family live.Pulling Back the Sheets is his first book.
Listed skills include Employee Benefits, Succession Planning, Organizational Design, Hospitality Industry, and 18 others.
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Mark Keith's current company
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Hospitality Breakthroughs
21 roles
Mark Keith work experience
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Consultant
Current
Apr 2022 - Present
Author Of Pulling Back The Sheets: The Hotel Owners And Managers Operating & Repair Manual
Current
Hospitality Breakthroughs
Available on Amazon, Pulling Back the Sheets exposes how and why, even before the pandemic the hotel business has failed to delight both customers and investors, such hotels are broken and losing money. Aimed at hotel owners, managers and anyone whose life revolves around hotels, Pulling Back the Sheets offers pointed guidelines on how to fix a broken hotel.Hotels that are stuck in ‘the way things have always been done’ with rigid resistance to change, boring and elitist, even modern… Show more Available on Amazon, Pulling Back the Sheets exposes how and why, even before the pandemic the hotel business has failed to delight both customers and investors, such hotels are broken and losing money. Aimed at hotel owners, managers and anyone whose life revolves around hotels, Pulling Back the Sheets offers pointed guidelines on how to fix a broken hotel.Hotels that are stuck in ‘the way things have always been done’ with rigid resistance to change, boring and elitist, even modern hotels fail with their out-dated traditions of haughty pretentiousness and formality. Meanwhile, lifestyle hotels, independent restaurants and bars thrive, and hotel guests favour Airbnb., which are all more in line with current lifestyles and customer values. Through his own rich experiences and unique personal anecdotes, the author offers suggestions for a more effective, accountable organisational structure that needs far less staff than the hierarchical layers found in conventional hotels or those stuck in the traditions of Downton Abbey.Destined to revolutionize hotels and the way they are managed with its groundbreaking proposals for saving the hotel industry, Pulling Back the Sheets should be part of any hotel management school curriculum and read by all those involved in the world of hospitality. Pulling Back the Sheets is more like a hotel version of the service and repair manuals for cars or motorcycles. This is a book you need to read! Show less
Jan 2019 - Present
Founder
Current
Hospitality Breakthroughs
May 2018 - Present
Managing Director
Regent Hotels Group
May 2017 - Apr 2018
Managing Director Asia Pacific
Hvs Executive Search
Dec 2014 - May 2017
Partner
Jun 2013 - Dec 2014
President, Asia Pacific
Hvs Executive Search
Jan 2013 - Jun 2013
Managing Director,
Hvs Executive Search
Jul 2002 - Jan 2013
Group General Manager Human Resources
Hong Kong And Shanghai Hotels Limited (The Peninsula Group)
Dec 1994 - Jun 2002
Director Of Employment, Training And Development
Holiday Inns Worldwide
Oct 1992 - Dec 1994
Managing Director
Keith, Mayoh And Associates
Jan 1988 - Sep 1992
Group General Manager, Human Resources
Mandarin Oriental Hotel Group
Dec 1982 - Dec 1987
Director Of Training
Intercontinental Hotels, Middle East Division
Jul 1982 - Dec 1982
Training Coordinator, Northern Europe
Hilton International
Aug 1980 - Jul 1982
Personnel And Training Manager
Lesotho Hilton
Feb 1979 - Aug 1980
Training Manager
Royal Teheran Hilton, Iran
Jan 1978 - Feb 1979
Training Adviser
Northern Nigerian Development Council
Oct 1976 - Dec 1977
Training Adviser
Hotel And Catering Industry Training Board (Hcitb)
Feb 1975 - Oct 1976
Assistant Personnel Manager,
London Penta Hotel, Grand Metropolitan Hotels Ltd
Jun 1974 - Jan 1975
Management Trainee
Grand Metropolitan Hotels Ltd
Sep 1971 - Jun 1974
Team & coworkers
Colleagues at Hospitality Breakthroughs
Other employees you can reach at cayugahospitality.com. View company contacts for 28 employees →
KM
Katherine Moulton
Colleague at Hospitality BreakthroughsSarasota, Florida, United States
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GC
Gordon Carncross
Colleague at Hospitality BreakthroughsPort Coquitlam, British Columbia, Canada
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FN
Frederick Neuville
Colleague at Hospitality BreakthroughsWadmalaw Island, South Carolina, United States
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JL
Jim Lopolito
Colleague at Hospitality BreakthroughsLewes, Delaware, United States
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JM
James Miles
Colleague at Hospitality BreakthroughsWilliamsburg, Virginia, United States
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SF
Sean Flakelar
Colleague at Hospitality BreakthroughsBalgownie, New South Wales, Australia
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JS
John Smith
Colleague at Hospitality BreakthroughsHamilton, Ontario, Canada
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JV
Jan Vanheiningen
Colleague at Hospitality BreakthroughsVirginia Beach, Virginia, United States
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CK
Chuck Kelley
Colleague at Hospitality BreakthroughsFort Lauderdale, Florida, United States
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SK
Stewart Kiely
Colleague at Hospitality BreakthroughsDenpasar, Bali, Indonesia
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Katherine Moulton
Colleague at Hospitality BreakthroughsSarasota, Florida, United States
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GC
Gordon Carncross
Colleague at Hospitality BreakthroughsPort Coquitlam, British Columbia, Canada
View →
FN
Frederick Neuville
Colleague at Hospitality BreakthroughsWadmalaw Island, South Carolina, United States
View →
JL
Jim Lopolito
Colleague at Hospitality BreakthroughsLewes, Delaware, United States
View →
JM
James Miles
Colleague at Hospitality BreakthroughsWilliamsburg, Virginia, United States
View →
SF
Sean Flakelar
Colleague at Hospitality BreakthroughsBalgownie, New South Wales, Australia
View →
JS
John Smith
Colleague at Hospitality BreakthroughsHamilton, Ontario, Canada
View →
JV
Jan Vanheiningen
Colleague at Hospitality BreakthroughsVirginia Beach, Virginia, United States
View →
CK
Chuck Kelley
Colleague at Hospitality BreakthroughsFort Lauderdale, Florida, United States
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SK
Stewart Kiely
Colleague at Hospitality BreakthroughsDenpasar, Bali, Indonesia
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4 education records
Mark Keith education
Master Of Science (M.Sc.), Training, Labour Market Studies
University Of Leicester.
Certified Hotel Administrator, Hospitality Administration/Management
American Hotel And Motel Association.
Training Officer Certification, Hospitality Administration/Management
Hotel And Catering Industry Training Board
Fellow, Hospitality Administration/Management
Institute Of Hospitality
FAQ
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Quick answers generated from the profile data available on this page.
What company does Mark Keith work for?
Mark Keith works for Hospitality Breakthroughs.
What is Mark Keith's role at Hospitality Breakthroughs?
Mark Keith is listed as Author of Pulling Back the Sheets: The Hotel Owners and Managers Operating and Repair Manual at Hospitality Breakthroughs.
What is Mark Keith's email address?
AeroLeads has found 1 work email signal at @hvs.com for Mark Keith at Hospitality Breakthroughs.
What is Mark Keith's phone number?
AeroLeads has found 1 phone signal(s) with area code 516 for Mark Keith at Hospitality Breakthroughs.
Where is Mark Keith based?
Mark Keith is based in Ferndown, England, United Kingdom while working with Hospitality Breakthroughs.
What companies has Mark Keith worked for?
Mark Keith has worked for Hospitality Breakthroughs, Cayuga Hospitality Consultants, Regent Hotels Group, Hvs Executive Search, and Total Executive Search.
Who are Mark Keith's colleagues at Hospitality Breakthroughs?
Mark Keith's colleagues at Hospitality Breakthroughs include Katherine Moulton, Gordon Carncross, Frederick Neuville, Jim Lopolito, and James Miles.
How can I contact Mark Keith?
You can use AeroLeads to view verified contact signals for Mark Keith at Hospitality Breakthroughs, including work email, phone, and LinkedIn data when available.
What schools did Mark Keith attend?
Mark Keith holds Master Of Science (M.Sc.), Training, Labour Market Studies from University Of Leicester..
What skills is Mark Keith known for?
Mark Keith is listed with skills including Employee Benefits, Succession Planning, Organizational Design, Hospitality Industry, Hotels, Executive Search, Recruiting, and Talent Management.
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