Dr Mark Hollyoake

Dr Mark Hollyoake Email and Phone Number

Customer Attuned Ltd, Business to Business Trust Builder @ University of the West of England
Dr Mark Hollyoake's Location
Frome, England, United Kingdom, United Kingdom
Dr Mark Hollyoake's Contact Details

Dr Mark Hollyoake work email

Dr Mark Hollyoake personal email

n/a
About Dr Mark Hollyoake

SummaryMark’s expertise is focused on; Business to Business (B2B) trust development and customer management, Making large customer relationships work for mutual commercial benefit, based on the development of relational trust. Distributor management and development: select the right partner, manage the right partner, develop the partner or transition. Relevant ExperienceMark has consulted to many leading organisations customer management consulting assignments within the; Private (Luvata (Globally) Celesio (EMEA), Bausch & Lomb (EMEA), Edwards Life sciences (EMEA), Kerry Foods, etc), not for profit (National Asthma Campaign) and quazi public sectors (Post Office) He has extensive practical experience gained on both a local and international level.The views, comments and opinions are personal and not attributable to Customer Attuned LtdMark is the founder and lead director of Customer Attuned Ltd (CA) a Global B2B customer management consulting practice. CA is a B2B CM consultancy built upon the core pillars of B2B CM: Trust, Interdependence and mutual commercial benefit. Mark holds a Doctorate from the University of Southampton. His thesis explored Trust development in a B2B context. He is a Fellow of the Chartered Institute of Marketing and Member of the Institute of Sales and Marketing Management. He has written extensively within the business media and thought leader within B2B Customer Management.Specialties: Mark’s expertise is focused on;B2B trust developmentBusiness to Business Customer ManagementCustomer Attunement (CA)Customer Experience (CE) Strategic Customer SegmentationCustomer Management (CM) strategy development, B2B Customer Activity Cycle.B2B Customer JourneyKey customer management, Partnership & alliance development and implementation programmes.Mentoring Customer Improvement

Dr Mark Hollyoake's Current Company Details
University of the West of England

University Of The West Of England

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Customer Attuned Ltd, Business to Business Trust Builder
Dr Mark Hollyoake Work Experience Details
  • University Of The West Of England
    Associate Lecturer
    University Of The West Of England Nov 2018 - Present
    Bristol, United Kingdom
  • Customer Attuned
    Founder And Associate Director
    Customer Attuned Jan 2012 - Present
    London, United Kingdom
    At Customer Attuned we are all about:-Building Better B2B relationships, based on trust and working together for mutual commercial benefitToday’s businesses are complex, interactive organisms, operating through systems, people and customers. When all of these elements are working together, it can positively impact your business and improve your P&L.Focus your attention on these 3 critical areas to improve your business:1. Business Capabilities: What do your customers want and need? Do you have the capability to deliver it? 2. Relationship Quality: Understand, manage and improve the quality of your customer relationships.3. People Capabilities: In B2B your proposition is only as good as the capability of your people to deliver it. Our programmes make this a reality.We help B2B companies successfully drive change – we can help you.We are a team of customer management experts with long-standing experience and thought leadership in innovative customer-driven change in the B2B sector.Where do you want to start?1. What are your top obstacles to becoming customer centric?2. What are your strategic priorities for relationship quality?3. Do your people have the right capabilities?Visit the Customer Attuned Company page to see what we have to say on B2B Customer Management.

Dr Mark Hollyoake Skills

Business Strategy Strategic Partnerships B2b Change Management Business Planning Marketing Strategy Segmentation Management Business Development Customer Management International Business Crm Pricing Strategy New Business Development Strategic Planning Leadership Sales Management Marketing Management Mentoring Business To Business Key Account Management Account Management Real Estate Development Cross Functional Team Leadership Commercial Development Customer Experience Customer Attunement P&l Management Strategy Development Consulting

Dr Mark Hollyoake Education Details

Frequently Asked Questions about Dr Mark Hollyoake

What company does Dr Mark Hollyoake work for?

Dr Mark Hollyoake works for University Of The West Of England

What is Dr Mark Hollyoake's role at the current company?

Dr Mark Hollyoake's current role is Customer Attuned Ltd, Business to Business Trust Builder.

What is Dr Mark Hollyoake's email address?

Dr Mark Hollyoake's email address is ma****@****dcs.com

What schools did Dr Mark Hollyoake attend?

Dr Mark Hollyoake attended University Of Southampton, Henley Management College.

What are some of Dr Mark Hollyoake's interests?

Dr Mark Hollyoake has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights.

What skills is Dr Mark Hollyoake known for?

Dr Mark Hollyoake has skills like Business Strategy, Strategic Partnerships, B2b, Change Management, Business Planning, Marketing Strategy, Segmentation, Management, Business Development, Customer Management, International Business, Crm.

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