Mark Hoober Email & Phone Number

Greater Minneapolis-St. Paul Area

Minneapolis, Minnesota, United States

Plymouth, Mn

Client Consulting:- Build and maintain loyal client relationships by understanding and addressing business challenges and objectives.- Liaise between client, sales team, and teammates.- Assess server, storage, and networks and make recommendations to provide new services, maximize capacity and performance, increase availability, and reduce risk.- Support client-owned infrastructure and on-prem and cloud IaaS under managed-services business model.- Design and integrate monitoring and service desk services to support managed services team.- Create IT processes and write and maintain documentation for customer environments and event and incident management. Provide 24X7 on-call support and remediate incidents within SLAs.- Manage competing priorities and collaborate with, coach, and support team to provide superior service.- Deploy Netapp, Nimble, Nexsan, and Quantum storage systems; HP and Cisco UCS servers; VMware vSphere; Zerto.Technology Solution Development:- Develop multi-tenant, SaaS, monitoring-as-a-service offering using LogicMonitor, CA Nimsoft, and vendor technologies.- Standardize multi-tenant, recovery-as-a-service offering using Zerto, Netapp Snapmirror, Nimble replication, InMage, and Falconstor CDP. - Provide SE services to sales team.- Onboard clients, operate, and maintain RaaS and MaaS platforms.- Determine and document RaaS and MaaS best practices, RaaS solutions, recovery runbooks, and KBs, event management techniques, and KB articles, etc.Cloud:- Deploy, operate and maintain our public-cloud, multi-tenant datacenters, using VMware vSphere; Netapp, Nimble, Pure, Cohesity, Quantum, and Nexsan storage systems; Cisco UCS and HP servers.- Operate and maintain BaaS on Veeam, Cohesity, Commvault, and Backup Exec.; and malware protection on Trend Deep Security and OfficeScan.- Perform storage and server firmware and application upgrades.

Consulting: Trained and consulted non-profit boards in the theory and practice of Carver Policy Governance, leading them through the process of creating policy and elevating performance. Consulted 30+ non-profits in long-range strategic planning. Brought them to acknowledge and confront challenges and to developed appropriate short, mid, and long-term objectives.Product Development: Designed method and resources for strategic planning for non-profits that: 1) capitalized on expertise from board and staff, 2) forecasted available resources and established a viable financial plan for initiating action, and 3) brought solidarity to planning teams.

Greater Minneapolis-St. Paul Area

CRM Application Development: Researched, selected, and configured two CRM applications handling 25,000 donations/year and data for 70,000 donors, organizing and empowering a team of 30 staff.Web Design & Marketing: Designed web footprint, established websites, and architected social media strategy for marketing offerings, using Google Analytics and building and engaging an online community of 3,000. Implemented SEO techniques to rank on page one for keywords.Business Analytics: Architected and operated paid search advertising campaigns, using Google Analytics to produce 25% of revenue. Google Apps: Initiated and implemented enterprise Google Apps, training staff, and improving team collaboration and business continuance.Business Administration: Initiated, designed, and implemented budgetary and strategic planning business processes, reducing dependence on operational credit lines and empowering staff.Venture Capitalization: Established and organized sustainable financial development department in a resistant culture, raising $3.5 million in additional charitable contributions. Responsibilities included public relations, brand management, event planning, and all fundraising.

Fayetteville, Arkansas Area

Database Administration: Designed and developed database applications, including a proprietary CRM application with tens of thousands of records, transparently accessible on Mac and PC platforms.Network Administration: Designed, purchased, installed, and maintained network equipment, Netware and Windows servers, Windows and Macintosh workstations, with T1 and Internet access. Isolated, diagnosed, and solved a variety of computer infrastructure and application related problems including backup, disaster recovery, and power management.Applications Training: Raised work force’s computer literacy by developing curriculum and teaching computer, application, and software classes.Team Development: Developed Information Technology department from inception budget, boosting productivity and business continuance.

Kansas City, Missouri Area

Specialized in structural analysis and design for heavy industrial projects to support mechanical and chemical process in food and petroleum. Produced contract documents and inspected construction.

Bs, Civil Engineering

Education record