• A membership organisation for carrying out research, teaching and certification.• Helping to steer and shape the organisation and provide general governance.• Assist with the communication of successful projects that rapidly reduce fossil fuel use.• Mentor key staff when required to encourage innovation and creativity.See www.transitionengineering.org

• Developed and implemented an innovative new client-focused 5-year business strategy.• Provided ongoing coaching, change management and guidance for employees and directors.• Increased year on year revenues by £290,000 and managed costs diligently.• Developed and launched a new website to increase customer engagement.• Managed a team of sales and account managers and ensured their development.

• Put in place a strategic plan for post Brexit activities of the company.• Drove an annual year on year increase in sales of £550,00 which was 25% over budget.• Delivered customer satisfaction improvement from 68% to 98% in 12 months.• Management and development of a team of 8 sales and account managers.• Managed the financial journey from start-up to a £3.8m turnover business.

Successfully directing commercial and operational concerns; focusing on increasing revenue and improving income streams for both CIWEM and its commercial subsidiary CIWEM Services Limited. Personally, accountable for P&L management and strategically streamlining to promote continuous improvements in Membership, Training & Professional Development, Events, Venue Hire, Corporate Sales & Marketing/Communications, HR, Legal Contracts and Finance.Achievements:• Launched new Professional… Show more Successfully directing commercial and operational concerns; focusing on increasing revenue and improving income streams for both CIWEM and its commercial subsidiary CIWEM Services Limited. Personally, accountable for P&L management and strategically streamlining to promote continuous improvements in Membership, Training & Professional Development, Events, Venue Hire, Corporate Sales & Marketing/Communications, HR, Legal Contracts and Finance.Achievements:• Launched new Professional Development portfolio for 2011 – 2012 and increased online training sales by 100% over previous financial year• £50K deficit transformed to £54K surplus by heightening financial management• Promoting a partnership working ethos in collaboration with Heads of Department Show less

Project managing diverse training, development and research ventures with a strong focus on implementing new technology and forward-looking systems to support organisational objectives. Balancing relationships with internal and external partners to supervise the tendering, contracting and production stages of the project.Achievements:• Commissioned research projects collaboratively with the Marketing director and CEO; cementing the institute as a trusted authority for innovation in… Show more Project managing diverse training, development and research ventures with a strong focus on implementing new technology and forward-looking systems to support organisational objectives. Balancing relationships with internal and external partners to supervise the tendering, contracting and production stages of the project.Achievements:• Commissioned research projects collaboratively with the Marketing director and CEO; cementing the institute as a trusted authority for innovation in the customer service industry• Devised a cutting edge new E-Learning portal replacing paper-based qualifications and a Learning Management System enabling members to access and manage their CPD records• Initiated the provision of higher level (NVQ 5 and 6) qualifications to evidence greater depth and prestige Show less

Directing a multi-faceted team of internal and sub-contracted specialists to oversee the commercial and sales development of CPD and training courses. Responsible for P&L, staff training and acting as a key point of contact for trustees. Overseeing strategic planning and implementation to successfully elevate IMechE to market leadership status for the sector.Achievements:• Increased 2010 departmental sales revenue by over 200% against 2009• Achieved 250% increase in training… Show more Directing a multi-faceted team of internal and sub-contracted specialists to oversee the commercial and sales development of CPD and training courses. Responsible for P&L, staff training and acting as a key point of contact for trustees. Overseeing strategic planning and implementation to successfully elevate IMechE to market leadership status for the sector.Achievements:• Increased 2010 departmental sales revenue by over 200% against 2009• Achieved 250% increase in training portfolio in twelve months• Forged and maintained profitable partnerships with professional organisations including CMI• Personally responsible for high-profile account management (Rolls-Royce, McLaren, BAE and Coca-Cola)• Researched viability of mergers and acquisitions, making critical strategic decision to acquire two major training companies valued at £3.5 million Show less

Expertly overseeing five operating divisions of the UK’s leading voluntary regulatory body for the electrical contracting including customer service/telesales, technical publishing, merchandising and three specialist training divisions. Managing and motivating a team of 60 office and field based staff. Directing account management for key commercial partners including British Gas, Scottish & Southern Electric, Gardner’s Publishing, The IET and City & Guilds.Achievements: • Doubled… Show more Expertly overseeing five operating divisions of the UK’s leading voluntary regulatory body for the electrical contracting including customer service/telesales, technical publishing, merchandising and three specialist training divisions. Managing and motivating a team of 60 office and field based staff. Directing account management for key commercial partners including British Gas, Scottish & Southern Electric, Gardner’s Publishing, The IET and City & Guilds.Achievements: • Doubled membership from 13,000 to 26,000 over a 4 year period• Accountability for P&L management of £9.3 Million delivering £2.95 Million net Surplus/Profit• Drove publishing and merchandising sales from £2M to £4.2M, resulting in highest group profit of £2.2 Million net surplus.• Directly managing e-Commerce business moving over 75% of customers to online purchasing in 6 months• Boosted training sales to £5.1 million from £3.0 million in 4 years • Implemented central group customer services facilities from the ground up Show less

Overseeing the strategic establishment of a joint venture between four leading certification bodies (NICEIC, ASTA, BEAB and NQA). Personally responsible for creating the 5 year business plan; additionally directing the new branding, marketing and P&L.Achievements: • Overseeing strategic sales and marketing of certification services to global markets • Establishing a new market in India and directing the engagement of a suitable agent• Forging beneficial internal networks… Show more Overseeing the strategic establishment of a joint venture between four leading certification bodies (NICEIC, ASTA, BEAB and NQA). Personally responsible for creating the 5 year business plan; additionally directing the new branding, marketing and P&L.Achievements: • Overseeing strategic sales and marketing of certification services to global markets • Establishing a new market in India and directing the engagement of a suitable agent• Forging beneficial internal networks with senior partners, balancing the needs and approaches of four differing companies to ensure the success of joint ventures Show less

Spearheaded international development strategies creating operations, sales and marketing plans to be used by worldwide agents and partners.Achievements: • Enhancing the international status of NQA by establishing network of global offices, agents and joint ventures (China, India, Thailand, Australia, Malaysia, Singapore, Cyprus, Italy, Russia, Czech Republic, Hungary, USA, Japan, and Turkey)• Playing a vital role in growing international revenues by 45% over 3 years

Key Achievements• Planned and managed region-wide budget of £1 Million in sales revenueResponsibilities• Managed of a team of 12 professionals to market and support quality and environmental certification service offerings• Formulated and implemented business strategies to expand market share and to improve customer satisfaction