Mark Hooley Fcmi Email & Phone Number

• A membership organisation for carrying out research, teaching and certification.
• Helping to steer and shape the organisation and provide general governance.
• Assist with the communication of successful projects that rapidly reduce fossil fuel use.
• Mentor key staff when required to encourage innovation and creativity.See www.transitionengineering.org

Nottingham & London

• Developed and implemented an innovative new client-focused 5-year business strategy.
• Provided ongoing coaching, change management and guidance for employees and directors.
• Increased year on year revenues by £290,000 and managed costs diligently.
• Developed and launched a new website to increase customer engagement.
• Managed a team of sales and account managers and ensured their development.

Nottingham & London

• Put in place a strategic plan for post Brexit activities of the company.
• Drove an annual year on year increase in sales of £550,00 which was 25% over budget.
• Delivered customer satisfaction improvement from 68% to 98% in 12 months.
• Management and development of a team of 8 sales and account managers.
• Managed the financial journey from start-up to a £3.8m turnover business.

London, England, United Kingdom

• Successfully directing commercial and operational concerns; focusing on increasing revenue and improving income streams for both CIWEM and its commercial subsidiary CIWEM Services Limited. Personally, accountable for.
• Launched new Professional… Show more Successfully directing commercial and operational concerns; focusing on increasing revenue and improving income streams for both CIWEM and its commercial subsidiary CIWEM Services.
• Launched new Professional Development portfolio for 2011 – 2012 and increased online training sales by 100% over previous financial year
• £50K deficit transformed to £54K surplus by heightening financial management
• Promoting a partnership working ethos in collaboration with Heads of Department Show less

Colchester, United Kingdom

• Project managing diverse training, development and research ventures with a strong focus on implementing new technology and forward-looking systems to support organisational objectives. Balancing relationships with.
• Commissioned research projects collaboratively with the Marketing director and CEO; cementing the institute as a trusted authority for innovation in… Show more Project managing diverse training, development and.
• Commissioned research projects collaboratively with the Marketing director and CEO; cementing the institute as a trusted authority for innovation in the customer service industry
• Devised a cutting edge new E-Learning portal replacing paper-based qualifications and a Learning Management System enabling members to access and manage their CPD records
• Initiated the provision of higher level (NVQ 5 and 6) qualifications to evidence greater depth and prestige Show less

London, United Kingdom

• Directing a multi-faceted team of internal and sub-contracted specialists to oversee the commercial and sales development of CPD and training courses. Responsible for P&L, staff training and acting as a key point of.
• Increased 2010 departmental sales revenue by over 200% against 2009
• Achieved 250% increase in training… Show more Directing a multi-faceted team of internal and sub-contracted specialists to oversee the commercial and sales development of CPD and training courses. Responsible for P&L.
• Achieved 250% increase in training portfolio in twelve months
• Forged and maintained profitable partnerships with professional organisations including CMI
• Personally responsible for high-profile account management (Rolls-Royce, McLaren, BAE and Coca-Cola)

Dunstable UK

• Expertly overseeing five operating divisions of the UK’s leading voluntary regulatory body for the electrical contracting including customer service/telesales, technical publishing, merchandising and three specialist.
• Doubled… Show more Expertly overseeing five operating divisions of the UK’s leading voluntary regulatory body for the electrical contracting including customer service/telesales, technical publishing, merchandising and.
• Doubled membership from 13,000 to 26,000 over a 4 year period
• Accountability for P&L management of £9.3 Million delivering £2.95 Million net Surplus/Profit
• Drove publishing and merchandising sales from £2M to £4.2M, resulting in highest group profit of £2.2 Million net surplus.
• Directly managing e-Commerce business moving over 75% of customers to online purchasing in 6 months

Dunstable

• Overseeing the strategic establishment of a joint venture between four leading certification bodies (NICEIC, ASTA, BEAB and NQA). Personally responsible for creating the 5 year business plan; additionally directing the.
• Overseeing strategic sales and marketing of certification services to global markets
• Establishing a new market in India and directing the engagement of a suitable agent
• Forging beneficial internal networks… Show more Overseeing the strategic establishment of a joint venture between four leading certification bodies (NICEIC, ASTA, BEAB and NQA). Personally responsible for creating the.
• Forging beneficial internal networks with senior partners, balancing the needs and approaches of four differing companies to ensure the success of joint ventures Show less

International

• Spearheaded international development strategies creating operations, sales and marketing plans to be used by worldwide agents and partners.Achievements:
• Enhancing the international status of NQA by establishing network of global offices, agents and joint ventures (China, India, Thailand, Australia, Malaysia, Singapore, Cyprus, Italy, Russia, Czech Republic, Hungary.
• Playing a vital role in growing international revenues by 45% over 3 years

NQA Global Certfication

• Key Achievements
• Planned and managed region-wide budget of £1 Million in sales revenueResponsibilities
• Managed of a team of 12 professionals to market and support quality and environmental certification service offerings
• Formulated and implemented business strategies to expand market share and to improve customer satisfaction

Kettering & International

Quality Systems

Trained and passed exams for Quality and Environmental Lead Auditor - ISO 9001 & 14001

7 "O" Levels And 2 "A"Levels