Mark Hopkins Email and Phone Number
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I joined Ford in 1972 in the Ford Customer Service Division, when "No Unhappy Owners" was the marketing theme. Starting in Dearborn, Mi. as a Statistician and achieved Management role in less than five years. I served in a variety of Management/Leadership positions throughout the North and South East, traveling the US extensively, and was responsible for business in Canada, Mexico and Venezuela.I relocated nine times and lived in Louisiana, Michigan (three times), Ohio (twice), Kentucky, Virginia and New Jersey, Retiring as Dealer Operations Manager, at age 54. I developed a college level course in Fixed Operations (for Ford Motor Company and the Holman Automotive Group) in 2001, and served as the instructor for the first class held at Burlington County Community College (New Jersey) in 2002. I have completed successful business consultations for multiple line dealers.I was a top service employee at Newgen Results and served as consultant and account manager ( to all makes Dealerships, including imports) for Mobile Productivity, Inc (Newgen was, and MPI is, a Les Silver company) during 'retirement'. I serve in multiple volunteer services to my community, including Mediator in Burlington Superior Court. I am currently on my third term as a member of the Board of our Community Property Owner Association.I am in the process of writing a book or series of books on Dealership Operations, focusing on efficient and profitable operation with high Customer Satisfaction.I live near Wilmington, NC, and play golf when I am able.I have raced competitively since the age of 14 and now I follow Formula One passionately. I enjoy watching other Motorsports venues. My personal vehicle is a '99 Panoz Roadster.I helped Danny and Don Panoz launch Panoz Auto, and served a a personal business consultant to Jack Roush.I am always happy to hear from friends and colleagues and I enjoy helping people be more successful in their endeavors, whenever I can help.Specialties: LeadershipBusiness Analysis and Problem Solving activitiesDealership Operations (process focused)Fixed Operations and profitable dealership operationCustomer satisfaction processsesMediationRoot cause analysis prioritization. Financial success
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Curator, Ad Lidem Transportation MuseumFord Motor CompanyWallace, Nc -
Curator, Ad Lidem Transportation Museum At The DepotTown Of Wallace Jan 2014 - Present
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Curator, Depot Transportation MuseumTown Of Wallace Feb 2015 - PresentMaintain exhibits, catalog and refresh. Improve viewability and interaction of exhibits to attract more attendanceCoordinate with Educational programs and local Fire Museum
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Grand KnightKnights Of Columbus 12921 Jun 2015 - Present
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Finance Council ChairmanTransfiguration Parish Jun 2012 - Present -
Operations ConsultantCar One Auto Group Aug 2011 - PresentGM Ford Operations, consultant
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Business Consultant Automotive Primary: Dealership Operations, Ford, Motorcraft, Service Repair SystGersonlehman Group 2009 - PresentProvide business consultation based on life experiences and prior management experiences, upon request.By appointment onlyInternational Consult: Germany 2014International Consult - Canada 2012Consult: Legal US/California 2011Consult Dealer: USConsult Dealer US
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Finance Council ChairmanTransfiguration Of Jesus Catholic Church Jul 2013 - Present
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Automotive Business ConsultantA Touch Of Class, Nc Jan 1985 - PresentI provide business operation consultation services to vehicle dealerships, including Management assessment, hiring and firing, Fixed Operations analysis and recomendations for profit imporovement and increased customer satisfaction.
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RetiredFord Motor Company Apr 1972 - PresentDearborn, Michigan, UsProduct Management, Dealership Operations, Legal, Customer Service,Technical advice to dealership, Technician Training and certification, Remanufactured Product Operations, and Marketing
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Management Executive (Activity, Product And Field)Ford Motor Company Apr 1972 - Jan 2001Dearborn, Michigan, UsRetired, Ford Motor Company 2000Dealer Operations Manager, Philadelphia, Pa-1997Dealer Operations Team Leader, Washington, DC-1994Motorcraft Product Manager, Oil, Spark Plugs, Rubber Goods-1993District/Regional Manager, Cincinnati District/Region, Officer of Ford Motor Company, Top 500 Executives-1991 District Manager, Louisville, Ky Ford Customer Service, POA Board Prospect, Ky Officer of Ford Motor CompanyActivity Manager/Director, Ford Authorized Remanufactured Products (Dearborn/International)Product Manager/CEO Ford Authorized Remanufactured Products 1986-1989Reman statistic 1986: $56.3 m parts sales/Loss: $2.1m 1989: $121m Sales/21.8m profit (32.6%gross)Field Service Manager: ClevelandGeneral Field Parts and Service Operations Manager, Cleveland, Ohio 1983-1986National Owner Relations Manager,Ford Customer Service Division, Dearborn, Michigan 1982-3Legal and Extended Policy Supervisor Implement Dealer Legal Assist Program Nationally, Publish Litigation Assistance Manual published for Field Personnel and Dealers 1982, and Ford Motor Company spokesperson for Lemon Law 1981-1984.Litigation Section Supervisor (FCSD National Office, Dearborn, Michigan)National Dealer Legal Assist Test Program: 1979 (N.O., La)Owner Relations MANAGER 1977#1 Parts and Service Zone Manager A 1976-7, Zone manager of the Year 1976Business Development Representative-1976First Service Zone Manager to go to Parts(Motorcraft) Zone Manager (New Orleans, La.) 1975Ford Parts and Service Division Zone Manager B 1974Ford Customer Service Division Zone Manager, C 1973Analyst, Ford Customer Service Division, New Orleans, La-.1972Statistician, Dearborn, Michigan entry level Ford Customer Service-1972
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District Manager CincinnattiFord Motor Company 1990 - 1993Dearborn, Michigan, UsCombined management teams in Cincinnati, from Louisville and Indianapolis, geographically stretching from Eastern W. Va to Western Indiana and from Columbus, Oh to Nashville, Tn. The 5th largest FCSD Region by parts sales volume, in the US.Achieved Corporate objectives.
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District Manager, LouisvilleFord Motor Company 1989 - 1991Dearborn, Michigan, UsManaged District Operations to include Parts sales, management of inventories, Service Operations, Marketing with commensurate achievement of specific objectives, such as warranty administration, career development, and Community Relations. I served as an Officer of Ford Motor Company. In 1991 I was responsible for terminating and transferring the entire operation to Cincinnati and combining the three Districts (Louisville, Indianapolis), and Cincinnati.
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Zone Service ManagerFord Motor Company 1972 - 1977Dearborn, Michigan, Us
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Zone Service ManagerFord Motor Company 1972 - 1977Dearborn, Michigan, UsA Zone Service Manager presented and sold marketing programs to dealers, met with customers to resolve complaints, provide technical training to dealership personnel, administer Warranty of Ford and Lincoln-Mercury Products, and develop career aspirations within the Company.
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Zone Service ManagerFord Motor Company 1972 - 1977Dearborn, Michigan, Us
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Board Member River Landing PoaRiver Landing Property Owners Association 2009 - 2015One of two property owner representatives on the Developer controlled Property Association Board. We establish budgets and resolve problems to keep the community growing and economically viable.Prior HOA experienceHOA Founder, President and Board Member: Magnolia Manor, Medford, NJ 1997-2005HOA Founder, President and Board Member: Landing, Vienna, VirginiaHOA Board Member, Montgomery, OhioHOA Prospect Country Club/HOA Board Member, Prospect KentuckyHOA, Founder, President and Board Member: Strathmore HOA, Farmington Hills, MichiganHOA, Driftwood Country Club, Kenner, La.
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River Landing Hoa Board Of DirectorsRiver Landing Nov 2009 - Jan 2014Represent the body of Homeowners on the Developer run Property Owners Association. Also served on the Architectural Standards Committee and performed manual labor in the best interests of the HOA.
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Founding Member/OwnerSpeedquest, Llc Jun 2009 - Nov 2012A venture to bring a Sports Car Racing venue to eastern North Carolina.
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Co ChairCarolina Strawberry Festival Mar 2011 - May 2011A very successful Strwberry Festival was held May 14th, 2011My job was soliciting sponsorships, planning events and advertising .
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MemberFriends Of The Arts, Board 2007 - 2010The Friends of the Arts brings special educational and entertainment to the local school system that would otherwise not be provided by the local School Board, Administration or Teachers.
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Market Area ConsultantMobile Productivity, Inc. 2005 - 2008Las Vegas, Nv, UsI started with MPI as a dealership operations consultant in Product Development . I evolved in to an account manager, assisting in the implementation and efficient use of theproduct (hardware, wireless communication and software for dealerships) . Cross country travel was excessive (173,000 airmiles per year) -
Region Service ManagerNewgen Results Corp. 2002 - 2004Service all makes auto dealerships for CRM software and efficient Marketing techniques
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Service Representative/ConsultantNewgen Results 2001 - 2003Problem solver in Customer Retention for multi-make vehicle dealerships, sales and service.
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MemberAyes Board, Leesburg, Va. 1994 - 1998Represented the Board at the State curriculum development applications
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Dealer Operations, Team LeaderFord Motor Company, Fcsd, Washington Dc Region Office 1993 - 1998Team leader for Dealership service business process analysis.
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Product ManagerFord Motor Company, Motorcraft 1992 - 1995
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Board MemberHoa Board, Marriott Paradise Island Resort 1986 - 1991
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SergeantUs Army Jan 1970 - Dec 1971Arlington, Virginia, UsCombat Engineer, Support: 82nd AirborneHonorable Discharge, 1976, R.A.
Mark Hopkins Skills
Mark Hopkins Education Details
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University Of Michigan - Stephen M. Ross School Of BusinessLeadership -
University Of New OrleansBusiness Law
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North Carolina State University - College Of ManagementEconomic Growth (Graduate Level)
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Coe CollegeEconomics
Frequently Asked Questions about Mark Hopkins
What company does Mark Hopkins work for?
Mark Hopkins works for Ford Motor Company
What is Mark Hopkins's role at the current company?
Mark Hopkins's current role is Curator, ad lidem Transportation Museum.
What is Mark Hopkins's email address?
Mark Hopkins's email address is ma****@****ail.com
What is Mark Hopkins's direct phone number?
Mark Hopkins's direct phone number is +191030*****
What schools did Mark Hopkins attend?
Mark Hopkins attended University Of Michigan - Stephen M. Ross School Of Business, University Of New Orleans, North Carolina State University - College Of Management, Coe College.
What are some of Mark Hopkins's interests?
Mark Hopkins has interest in Lita(43 Years) 2 Daughters, Nascar (Limited), Motorsports (Vintage Racing), Battlefields, Grandson, Habiat, Golf, History, Sister In Ny State, Scca.
What skills is Mark Hopkins known for?
Mark Hopkins has skills like Automotive, Customer Satisfaction, Customer Retention, Vehicles, Crm, Leadership, Management, Operations Management, Product Development, Team Building, Strategic Planning, New Business Development.
Who are Mark Hopkins's colleagues?
Mark Hopkins's colleagues are John Abrahamm, Maher Jabran, Charles Rodgers, Park Sang Hoon, M Saravanan, Paul Taberham, Dylan Barnett-Crytzer.
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