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Mark Hopper personal email
Senior Product Manager at Microsoft on the Intune Customer Acceleration Team (CAT) with 10+ years of experience in I.T. and enterprise software. Proven track record of driving strategy, end-to-end product development, defining customer requirements, and managing deployments from proof of concept to production. Experienced in leading cross-functional teams and working with multiple stakeholders to ensure successful product delivery. Passionate about endpoint management, user experience, open-source software, and automation.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 231118
- Company phone:
- 0124 415 8000
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Senior Product Manager ArchitectMicrosoftChicago, Il, Us
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Senior Product ManagerMicrosoft Aug 2021 - PresentRedmond, Washington, Us• Drove Intune adoption across Microsoft’s largest strategic enterprise customers, promoting modern endpoint management and Zero Trust methodologies on Windows, iOS/iPadOS, MacOS, and Android. • Contributed to the Microsoft Intune MGGraph GitHub Repository, a Microsoft open-source repository of sample scripts which demonstrate how to access Intune service resources and automate administrative tasks using the Graph PowerShell SDK. • Frequently leveraged Kusto Query Language (KQL) to discover potential product investment opportunities and convert telemetry data into actionable insights used to influence and drive direction around new Intune features to prioritize and build. • Led the team responsible for advocacy within Intune MAM/SDK product area, turning the most highly requested customer requests into consumable product features. • Collaborated with feature teams and reviewed feature specifications to ensure upcoming releases will successfully meet customer deployment requirements. • Worked across the Intune and Microsoft 365 product groups to report and drive resolution on security findings captured by Penetration Tests performed on Microsoft’s iOS and Android mobile apps.
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Program Manager 2Microsoft Oct 2018 - Aug 2021Redmond, Washington, Us• Drove consumption by translating Microsoft's largest enterprise customers' insights into consumable product enhancements that met their organization’s endpoint management business and technical requirements.• Acted as a strategic advisor for key internal and external stakeholders to drive rapid, at-scale Microsoft Intune deployments across numerous sectors including retail, financial, healthcare, automotive, and government. • Partnered with the rest of the Intune, Windows, Outlook Mobile, Office, Edge, and Entra engineering teams to help shape the direction of Microsoft services based off key insights captured during strategic customer engagements.
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Intune Support Escalation EngineerMicrosoft Apr 2018 - Oct 2018Redmond, Washington, Us• Provided technical support regarding Intune and Microsoft’s Mobile Device Management offerings to enterprise customers, partners, and/or others on mission critical issues experienced with Microsoft technologies, as well as the technologies that surround them including Azure Active Directory, Microsoft 365, Configuration Manager, and Exchange/EXO. • Acted as one of the Configuration Manager specialists on the team, engaging and resolving Configuration Manager/Intune hybrid service requests and assisting team members with troubleshooting hybrid scenarios. • Received and resolved Intune service request escalations after extensive troubleshooting has been performed by frontline Premier Support. • Engaged directly with Intune Product Group on reporting and assisting in resolution of code defects and service issues. • Resolved 350+ service requests.
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Intune Support EngineerMicrosoft Nov 2016 - Apr 2018Redmond, Washington, Us• Provided technical support regarding Intune and Microsoft’s Mobile Device Management offerings to enterprise customers, partners, and/or others on mission critical issues experienced with Microsoft technologies, as well as the technologies that surround them including Azure Active Directory, Office 365, and ADFS. • Acted as one of the System Center Configuration Manager specialists on the team, engaging and resolving SCCM/Intune hybrid service requests and assisting team members with troubleshooting SCCM/Intune hybrid scenarios.• Received 100% 'Top Box' customer satisfaction survey results, the highest score possible on all customer-submitted surveys.
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System Center Configuration Manager Support EngineerMicrosoft Feb 2016 - Nov 2016Redmond, Washington, Us• Provide technical support regarding System Center to enterprise customers, partners, and/or others on mission critical issues experienced with Microsoft technologies. Deliver technical support regarding System Center Configuration Manager and the technologies that surround them including Networking, Directory Services, SQL Server, Windows Server, WSUS, and IIS.• Responsible for providing quality support for Microsoft System Center Configuration Manager with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.• As a member of a team, solve technical problems in the enterprise space, involving broad and in-depth product knowledge by collaborating with other team members and teams as needed. Frequently, these problems are often technically complex, and are politically charged situations as well, requiring the highest level of customer service and technical skills. • Received 100% 'Top Box' customer satisfaction survey results, the highest score possible on all customer-submitted surveys.
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Restech Helpdesk Assistant ManagerNorthern Illinois University Apr 2014 - Dec 2015Dekalb, Il, Us• Managed daily operations of up to 15 technicians• Promoted consistent, quality service to our customers• Provided remote, phone, and desktop support to staff members, students, and university computer labs• Contributed over 35 technical and procedural articles to internal knowledge base• Facilitated biweekly meetings with staff members• Involved in interviewing, hiring, and termination processes• Stimulated professional development of staff through training and educational exercises• Performed biannual employee performance reviews• Resolved over 400 trouble tickets -
Restech Helpdesk TechnicianNorthern Illinois University Apr 2013 - Apr 2014Dekalb, Il, Us• Provided personal computer support for students living in the residence halls• Provided remote, desktop, and phone support to students and staff members• Responsible for the operation of the Neptune Computer Lab - making sure all workstations and equipment were operating correctly while adhering to 72 hour ticket incident response times and in priority cases, 24 hour ticket incident response times• Applied creative problem solving skills to troubleshoot technical problems on a daily basis
Mark Hopper Skills
Mark Hopper Education Details
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Northern Illinois UniversityOperations & Information Management
Frequently Asked Questions about Mark Hopper
What company does Mark Hopper work for?
Mark Hopper works for Microsoft
What is Mark Hopper's role at the current company?
Mark Hopper's current role is Senior Product Manager Architect.
What is Mark Hopper's email address?
Mark Hopper's email address is ma****@****ngs.com
What schools did Mark Hopper attend?
Mark Hopper attended Northern Illinois University.
What are some of Mark Hopper's interests?
Mark Hopper has interest in Human Rights, Science And Technology.
What skills is Mark Hopper known for?
Mark Hopper has skills like Technical Support, Customer Service, Microsoft Office, Project Management, Computer Hardware, Teamwork, Help Desk Support, Management, Access, Sccm, Critical Thinking, Team Leadership.
Who are Mark Hopper's colleagues?
Mark Hopper's colleagues are Aya Ayoub, Laura Gallego, Jeff Fan, Suresh Kumar, Sugrit Chatchaiyadej, Phillip Eggleton, Akash Mondal.
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