Mark Horony Email & Phone Number

Austin, Tx

Santa Barbara, Ca, Us

Ensure all Technical Operation project work streams are focused on and working towards overarching goals and willcoordinate projects between TechOps, Engineering, Finance, Support and Product department activities. Tracks andcommunicates TechOps metrics to team, management and any impacted stakeholders. Responsible for managing andmaintaining program budgets.  Established, optimized and automated periodic TechOps metric reporting Manage TechOps Program for implementing FedRamp within the organization Created and manage multiple dashboards providing TechOps insights to team leadership Monitor and manage RFO process ensuring timely delivery to customers

San Marcos, California, Us

Responsible for delivery of cloud and on-premise IT infrastructure, classroom technology and end-user support services. Accountable for developing technology customer service delivery and IT service portfolio oversight and governance. Build, develop and mentor IT support team. Manage Tier 2/3 IT infrastructure managed service provider supporting our organization. Responsible to institute and maintain a long-term infrastructure refresh/replace strategy for classroom and enterprise systems. Collaborate with business leadership, IT functional leads and vendors to design an infrastructure architecture for improving our technology services.▪ Troubleshot widespread Wifi failures at 3 campus’ and implemented solution; 100% Student wifi services restored▪ Created Virtual IT Support Kiosk; IT Support Techs instantly available to end users, resulted in 9.8 CSR▪ Identified MSP call center deficiencies and worked to secure contact with new provider▪ Worked with Support Manager to redesign Kaseya IT management and remote services tool▪ Designed and managed IT services and infrastructure for new campus build out at 3 separate sites

Responsible for Global workplace, printer, unified communications and telephony support, projects and engineered solutions for NXP Semiconductors. Manage 5 service managers, 5 contractors, 30+ IT managed services contractors and a $31M budget to provide End User services to 31,000 users at over 100+ locations in 33 countries. Responsible for all vendor and contract management related to End User services for hardware, software and personnel.  Responsible for Windows 10 Migration Project focused on rolling out new OS to all corporate systems Implementation of Global Printing contract reducing overall printing costs by $1.8M per year, 45% reduction Implemented Global Mobile Phone contract resulting in over 65% savings in mobile phone costs Team is responsible for Day1 O365 Multi-tenant integration for M&A – Integrating 60,000+ users  EU GDPR implementation and compliance for O365 tenant, workplace and e-mail services

Austin, Texas, Us

Managed day to day operations of 7 System Administrators, 10 Desktop Support Staff and 2 Network Engineers. Supporting two data centers and two primary office sites as well as over 150 remote and 500 in house users. Supported over 5 government contracts providing critical IT infrastructure to supporting appeals process for Center for Medicaid and Medicare. Provided IT security and auditing for Authority to Operate certification. Performed duties and responsibilities of Chief Information officer in his absence.

Tokyo, Jp

Responsible for managing 15 direct reports and supporting Main Frame, Midrange and Server Infrastructure for TxDOT, largest Department of Transportation organization in the US. Oversee over 1000 servers at 150 plus locations, including two datacenters. Maintain variety of server OS: AIX, Windows, Netware and Linux. Manage VMware environment and SAN services spread across Texas. Worked closely with Network and Network Security to identify and reduce threats to TxDOT.

Austin, Tx, Us

Managed 3-5 reports and oversaw IT, security, and office technology initiatives, providing strategic leadership to meet CA’s operational and IT development goals. Ensured efficient, effective technology infrastructure was in place to support ongoing business needs and future growth. Managed 100+ systems on multiple physical networks, Google Apps for Business environment, MS Office 365, Autodesk, and other software license contracts. Directed team and career development efforts. Managed all IT vendor relationships.

Suwanee, Georgia, Us

Planned, organized, and managed staff and overall operations to ensure stable operation of international IT infrastructure. Developed, maintained, supported, and optimized key functional areas including network and server infrastructure, data communications, and telecommunications systems. Scheduled and directed activities to resolve hardware and software problems in a timely and accurate manner. Developed and implemented strategic plans and budgets for IT infrastructure. Collaborated with technology design engineers to support CTO with industry unique technology designs.

Houston, Tx, Us

Aligned IT department operations with organizational business objectives. Planned, coordinated, directed, and designed IT initiatives and provided administrative direction and support for daily operational activities of the IT department. Worked closely with decision makers cross-functionally to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Defined and implemented IT policies, procedures, and best practices. Managed engineering software and hardware requirements.

Provided IT leadership for large international textile manufacturer. Managed budgets, strategic planning, network and telephone maintenance, helpdesk and ERP software with IT departments in three locations. Served as Acting Director of IT during Director’s absence. Managed 7-9 personnel and developed and managed a multi-million dollar IT budget. Established IT policies for security and PC replacement plan.

Randolph Afb, Tx, Us

Provided executive leadership as head of IT and Logistics to include IT and logistics planning, implementations, and supporting worldwide deployment. Managed millions in assets and 60+ personnel at 8 locations. Directed all quality assurance policy interpretations and inspections at all locations. Managed and delivered multiple large scale projects on time and within budget. Developed budgets and supported all technology and logistics initiatives. Successfully completed four combat deployments in Saudi Arabia, Turkey, and Afghanistan, serving as Officer in Charge of support flights for all missions. Earlier positions included: Software Development Program Manager, Executive Officer, Department Manager, Broadcast/Multimedia, Infrastructure Plans and Programs Manager, Information Systems Program and Project Manager, Lead Software Engineer and Software Programmer.

Wright-Patterson Afb, Oh, Us

Master degree student

Masters Of Science, Information Resources Management

Bs, Computer Science