Mark Hoyt Email & Phone Number

Irvine, California, United States

• Continuous Quality Improvement (CQI) Software Quality Engineer
• Performed hundreds of "RR" Gate Audits/Reviews to ensure delivery team documentation was complete and met quality requirements.
• Performed reviews of PAC quality and process documents to ensure accuracy and completeness.

Lake Forest, California, United States

• Software Quality Assurance (SQA) Test Engineer, User Acceptance Test (UAT) Test Engineer
• Performed Acceptance Test Procedures (ATPs) to validate delivery team testing.
• Assisted delivery teams with their ATP testing and documentation.

Lake Forest, CA

• Field Engineer, dedicated to Delta Airlines programs
• Performed 44 ATP Readiness Review (ARR) tests, including negative-path, edge case, and "try to break the software" testing during a four-year period where Delta was rolling out a new GUI to their 26 fleets of aircraft.
• Used Data Analysis and Reporting Tool (DART) to review and report the status of my assigned fleets.
• Generated weekly/monthly reports.
• Maintained and improved the Fleet Info Matrix, used by Field Engineering and PMO in impact evaluations and cost estimates.
• Performed occasional on-aircraft software testing.

Norcross, GA

• Monitored and supported servers, databases, and application processes in OPC’s Network Operations Center. Performed identification, notification, and escalation of business impacting incidents, including triage, impact.
• Wrote and revised procedural documentation, primarily in the Operations Support Wiki.
• Identified and documented a number of software problems and referred them to development.(Initially worked for Official Payments when it was acquired by ACI in December 2013).

Maryland, United States

• Deployment Engineer on NASA’s EOSDIS Core System (ECS) Deployment Team. Assisted in managing and expediting the ECS software maintenance and development process. Performed deployments, documented and implemented fixes.
• Prepared and tested major portions of Release Notes and Installation Instructions. The software and documentation were delivered on schedule and were well received by our customers.

Fullerton, California, United States

• Key contributor on two major programs: Air Command and Control System for NATO, a multi-billion dollar, multi-national program with software teams in Europe, Canada, and the US; and System Control and Monitoring.
• Assisted in developing and maintaining an automated web-based build tool that combined ClearCase and ClearQuest data to define and track builds. Integrated this tool into our build process and implemented a “continuous.
• Improved project personnel access to build-related information by upgrading the project website and providing informational and tutorial bulletins via e-mail. Provided build-related process and tools training and.
• Received team achievement award for outstanding performance for early completion of a major project milestone.Japan Air Defense Ground Environment (ADGE) Responsible EngineerDocumented requirements and design for.

Fullerton, California, United States

• Peace Shield Air Defense / Command and Control System for Saudi ArabiaLead Engineer, Peace Shield Follow-On SupportUnix/Linux system administrator, Software Engineering Library administrator, and software team Process.
• Served as lead software engineer on bidding and implementation of several successful Engineering Change Proposals (ECPs).
• On-site support in Saudi Arabia.
• Received achievement award for leadership and individual contributions to re-host of Peace Shield’s workstation software (C and UNIX shell scripts) from HP-UX (UNIX) workstations to Intel/Linux PCs, with onsite.
• System administration, software support, general troubleshooting, and problem resolution for the kingdom-wide network of HP UNIX workstations. Developed tools and procedures to simplify and improve maintenance of.
• Assisted with computer operations, software installations, troubleshooting, and test support.Lead Engineer, Air Tasking Software (ATS) - Peace Shield Software DevelopmentLed Command Management software ATS development.