Mark Hoyt Email & Phone Number

Irvine, California, United States

Continuous Quality Improvement (CQI) Software Quality Engineer• Performed hundreds of "RR" Gate Audits/Reviews to ensure delivery team documentation was complete and met quality requirements.• Performed reviews of PAC quality and process documents to ensure accuracy and completeness.

Lake Forest, California, United States

Software Quality Assurance (SQA) Test Engineer, User Acceptance Test (UAT) Test Engineer• Performed Acceptance Test Procedures (ATPs) to validate delivery team testing.• Assisted delivery teams with their ATP testing and documentation.

Lake Forest, Ca

Field Engineer, dedicated to Delta Airlines programs• Performed 44 ATP Readiness Review (ARR) tests, including negative-path, edge case, and "try to break the software" testing during a four-year period where Delta was rolling out a new GUI to their 26 fleets of aircraft.• Used Data Analysis and Reporting Tool (DART) to review and report the status of my assigned fleets.• Generated weekly/monthly reports.• Maintained and improved the Fleet Info Matrix, used by Field Engineering and PMO in impact evaluations and cost estimates.• Performed occasional on-aircraft software testing.• Performed "Fly-alongs" to support the release of new IFE software.• Supported the resolution of MDCCRs (Incidents).

Norcross, Ga

Monitored and supported servers, databases, and application processes in OPC’s Network Operations Center. Performed identification, notification, and escalation of business impacting incidents, including triage, impact analysis, and reporting.• Wrote and revised procedural documentation, primarily in the Operations Support Wiki.• Identified and documented a number of software problems and referred them to development.(Initially worked for Official Payments when it was acquired by ACI in December 2013).

Maryland, United States

Deployment Engineer on NASA’s EOSDIS Core System (ECS) Deployment Team. Assisted in managing and expediting the ECS software maintenance and development process. Performed deployments, documented and implemented fixes and enhancements to the deployment software, wrote Configuration Change Requests (CCRs) and associated installation instructions, attended/chaired the Merge, Problem Review board (PRB), and Deployment Integrated Product Team (IPT) meetings. • Prepared and tested major portions of Release Notes and Installation Instructions. The software and documentation were delivered on schedule and were well received by our customers.

Fullerton, California, United States

Key contributor on two major programs: Air Command and Control System for NATO, a multi-billion dollar, multi-national program with software teams in Europe, Canada, and the US; and System Control and Monitoring upgrade for Japan’s air defense system.Air Command and Control System for NATO (ACCS)Build Production Lead Engineer and Build CoordinatorLed Build Production Team in incorporation of new software components and support of multiple software baselines and integration string configurations for the non-real-time (NRT) segment of the system. Served as liaison to other teams to coordinate builds and integration resources. Performed system administration tasks for build servers and target systems in the integration lab. Developed software utilities and tools. Assisted in developing and tracking build metrics.• Assisted in developing and maintaining an automated web-based build tool that combined ClearCase and ClearQuest data to define and track builds. Integrated this tool into our build process and implemented a “continuous build” process allowing developers to integrate changes on a two-hour cycle without jeopardizing the daily full system builds. Reduced system build cycle time from 12 hours to less than 5 hours• Improved project personnel access to build-related information by upgrading the project website and providing informational and tutorial bulletins via e-mail. Provided build-related process and tools training and tutoring to project personnel.• Received team achievement award for outstanding performance for early completion of a major project milestone.Japan Air Defense Ground Environment (ADGE) Responsible EngineerDocumented requirements and design for existing System Control and Monitoring code base to upgrade air defense system. Developed scripts for generating deliverable media, and for installation and use of the software by the customer. Provided informal Linux desktop workstation training and tools support for project personnel.

Fullerton, California, United States

Peace Shield Air Defense / Command and Control System for Saudi ArabiaLead Engineer, Peace Shield Follow-On SupportUnix/Linux system administrator, Software Engineering Library administrator, and software team Process Improvement Group leader. Taught Introduction to UNIX to project personnel.• Served as lead software engineer on bidding and implementation of several successful Engineering Change Proposals (ECPs).• On-site support in Saudi Arabia.• Received achievement award for leadership and individual contributions to re-host of Peace Shield’s workstation software (C and UNIX shell scripts) from HP-UX (UNIX) workstations to Intel/Linux PCs, with onsite integration and testing in Saudi Arabia.Software Support Engineer, Peace Shield Field IntegrationSupported system integration in Saudi Arabia, meeting demanding schedule commitments in a complex and difficult work environment.• System administration, software support, general troubleshooting, and problem resolution for the kingdom-wide network of HP UNIX workstations. Developed tools and procedures to simplify and improve maintenance of workstations. Provided on-site support in Al Kharj, Dhahran, Riyadh, and remote locations.• Assisted with computer operations, software installations, troubleshooting, and test support.Lead Engineer, Air Tasking Software (ATS) - Peace Shield Software DevelopmentLed Command Management software ATS development team. ATS representative on Software Change Control Board and Problem Resolution Process Group. Command Management Problem Report Coordinator. Received outstanding individual achievement award for work on translation of ATS Air Battle Planning software from Ada to C.Additional Related Positions/experience: Software Technical Director, Team Lead, Configuration Control Lead, Software Quality Engineer, Field Support Engineer, Developer. Had TS/SCI clearance while needed.(Hughes Aircraft Company was acquired by General Motors in 1985, then by Raytheon in 1998)