Mark Hradil

Mark Hradil Email and Phone Number

IT Manager at Christian Healthcare Ministries @ Christian Healthcare Ministries
Mark Hradil's Location
Greater Cleveland, United States, United States
Mark Hradil's Contact Details

Mark Hradil personal email

About Mark Hradil

Mark Hradil is a IT Manager at Christian Healthcare Ministries at Christian Healthcare Ministries. He possess expertise in disaster recovery, active directory, it management, vendor management, project management and 1 more skills. He is proficient in Spanish. Colleagues describe him as "I worked directly with Mark at All Covered, first in his role as Solutions Architect and then once he was promoted to Service Delivery Manager. In both roles Mark approached his job with great care and organization. He used his interactions with clients and employees to learn from and educate those around him. He believed in being open and honest and wasn’t afraid to step outside of his role to help others. I learned a lot working with Mark including how to better hear what others were saying in order to help understand what they needed. His leadership skills were fair and straightforward and I knew I could call him day or night with any issues I may be experiencing and be heard. He was never afraid to stand up for his employees and his employees worked that much harder because of him. It was a pleasure having Mark as a boss.", "Few people have the opportunity to report to a manager who is also a coach and mentor but I did when I worked for Mark.  Mark is a true leader and not just a manager", and "I worked with Mark for several years at All Covered. Mark is a lifelong learner with an amazing ability to understand both complex technical and people issues. From a technology perspective, Mark’s broad knowledge and desire to learn makes clients and peers seek his counsel. From an interpersonal perspective, Mark is an effective leader who builds relationships based on trust and respect with the people around him."

Mark Hradil's Current Company Details
Christian Healthcare Ministries

Christian Healthcare Ministries

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IT Manager at Christian Healthcare Ministries
Mark Hradil Work Experience Details
  • Christian Healthcare Ministries
    It Manager
    Christian Healthcare Ministries Mar 2021 - Present
    Barberton, Oh, Us
    Responsible for IT infrastructure and Service Desk for mid-sized non-profit enterprise (400+ users, 800+ workstations and 30+ servers). Managed help desk support staff and key service providers. Created centralized documentation including device and software inventories, standard operating procedures, list of scheduled processes and change log. Helped move IT infrastructure from chaotic to more controlled. Worked with managed IT service provider to migrate critical systems to virtual infrastructure with high availability. Enhanced security by implementing MFA and SSO for various third party systems. Improved security awareness training program. Developed and managed role for selecting, implementing and auditing third party systems. Helped implement ticketing system for Service Desk with knowledgebase for end users. Created multiple levels for Service Desk staff and promoted professional development. Helped train staff on ITIL framework. Developed and managed budget. Led the Call Center team and helped bring best practices to the way call center systems were configured for staff. Used EOS Traction concepts to manage department and staff. Helped hire Systems Engineers and contractors while shifting IT support from MSP to in-house. Led Cyber Security efforts until permanent role was developed. Completed 25% of IT controls and documentation for CIS 8 IG-1.
  • Christian Healthcare Ministries
    Interim Cio
    Christian Healthcare Ministries Aug 2021 - May 2022
    Barberton, Oh, Us
    Managed all aspects of IT except Application Development department for 10 months during previous CIO sabbatical and new CIO search. Still responsible for most of the vendor relationships.
  • All Covered
    Service Delivery Manager
    All Covered May 2018 - Mar 2021
    Ramsey, Nj, Us
    Manage engineers in Cleveland and Pittsburgh markets. Maintain quality relationships with clients and assist when expectations are not met. Lead escalations and assist engineers with guidance and help remove roadblocks. Track engineers using standard metrics and help low performers improve or leave. Work to retain best engineers and hire new engineers as needed. Assist with Project Management. Continue to assist with new business, solution design, relationship management and staff development of more than just direct reports. Lead market efforts for data center migrations, website migrations, new monitoring system. Implemented EOS for Service Delivery in market and saw quick improvements in staff utilization, ticket handling and other areas of client service.
  • All Covered
    Solutions Architect
    All Covered Jan 2013 - May 2018
    Ramsey, Nj, Us
    Work with clients as a Virtual CIO. Connect business drivers and pain in organizations with technology and processes that help meet business, technology and financial goals. Review deep details of client systems while building proposals for IT projects. Experience with security, networking, virtualization, cloud computing, e-mail migrations, ERP, line of business applications and more. Very comfortable with all levels of an organization, from executive to user. Assist sales team with pre-sales technical support and proposals. Actively influence engineering team towards excellence and help remove roadblocks to success. Relationship manager for several clients and have helped save "at risk" clients multiple times. Primary focus is for the Cleveland market but helping to start new markets in Columbus, Louisville, Lexington and Indianapolis. Assist in other markets (Minneapolis, Chicago, St. Louis). Committed team member with proven experience navigating the politics and complicated processes of a large national company. Two time President's Club winner and top Solutions Architect in nation (2016, 2017).
  • Dix & Eaton
    Vice President Of It
    Dix & Eaton Mar 2012 - Jan 2013
    Cleveland, Oh, Us
    Returned to D&E to restore confidence in the IT function and improve the environment after being gone for four years. While gone, two different managed service providers had influence over the systems. Helped and nudged the second managed service provider to clean up the servers, Active Directory and Group Policy objects. Improved backups to a more reliable state. Environment suffered significant slowness because it was virtualized on a platform with very slow storage and also used a third party replication solution. Reviewed the technologies deeply to verify that there were no configuration errors causing the slowness. Documented how to manage a 3Com phone system. Helped management understand the impact of past decisions and found another managed service provider that could help replace the systems and support the users. During the process, I was hired by that managed service provider.
  • Bbs & Associates
    Manager Of It
    Bbs & Associates Oct 2008 - Jan 2013
    Akron, Ohio, Us
    Restored management and user confidence in IT support while managing network for small consulting firm that helps non-profits with fundraising. Replaced aging infrastructure with virtualized systems using VMWare and Windows 2008. Significantly improved organization of Active Directory, fixed assets system and software licensing. Greatly improved disaster plan and system documentation. Helped management through planning and budgeting of IT projects. Managed help desk as active participant for 30+ users, including 5 remote office users with a mixture of Mac and PC platforms. Supported multiple smartphones and a Toshiba phone system.
  • Grace Church Of Greater Akron; Bath Campus
    Manager Of It
    Grace Church Of Greater Akron; Bath Campus Oct 2008 - Mar 2012
    Akron, Us
    Manage network of growing church with two campuses, including three facilities. Connected campuses with site-to-site VPN’s and VLAN’s for staff and guest access. Consolidated two separate domains into one. Recovered from serious equipment failure with no loss of data. Replaced aging infrastructure with virtualized systems using VMWare and Windows 2008. Created remote access solution using Outlook via SSL, Outlook Web Access and Microsoft Terminal Server. Support 15+ smartphones, two Nortel phone systems and one Toshiba phone system. Helped manage through two facility moves and a fire that damaged one campus. Manage help desk as active participant for 50+ users across 3 facilities with a mixture of Mac and PC platforms. Hired my replacement and trained him to maintain the environment and serve the users.
  • Dix & Eaton
    Vice President Of It
    Dix & Eaton Dec 1999 - Oct 2008
    Cleveland, Oh, Us
    Managed IT systems and staff of mid-sized PR firm for 8 years. Helped migrate from Netware and Groupwise to Windows 2003 Clustering, Exchange and Citrix Presentation Server for remote access. Installed and managed Apple XServe for team of graphic designers. Navigated the firm’s electronic records through two litigation hold situations. Major role in company move to new building and in Knowledge Management initiative. Managed Cisco VoIP phone system. Adapted Cisco VoIP system to make a Call Center that was used for two critical client engagements. Supported 30+ smartphone users, including 2 global smartphones. Managed help desk as active participant for 70+ users with a mixture of Mac and PC platforms.Specialized Experience at D&E:• Microsoft Windows and Exchange Clustering• Cisco VoIP• Citrix• SurfControl Spam Filter• Symantec Antivirus• Apple XServe• Blackberry Enterprise Server• Windows ActiveSync• Verizon Wireless Sync• Various Cisco networking devices
  • Realty One
    Senior Help Desk Analyst
    Realty One Mar 1999 - Nov 1999
    Us
    Daily response to hardware and software problems of 46 remote offices. Organized Y2K preparations for desktop hardware and software.
  • Goodrich
    Pc Support Analyst
    Goodrich Feb 1997 - Mar 1999
    Charlotte, Nc, Us
    Helped manage Novell Netware and GroupWise servers, Windows NT webserver and Citrix Winframe servers.
  • National Refractories And Minerals
    Pc Specialist / Assistant Network Administrator
    National Refractories And Minerals Apr 1993 - Feb 1997
    Helped manage Novell Netware servers for 100 users in 2 locations. Created a raw material handling database for quality department. Also acted as Quality department supervisor.

Mark Hradil Skills

Disaster Recovery Active Directory It Management Vendor Management Project Management Strategic Planning

Mark Hradil Education Details

  • Youngstown State University
    Youngstown State University
    Minors In Computer Science And Engineering

Frequently Asked Questions about Mark Hradil

What company does Mark Hradil work for?

Mark Hradil works for Christian Healthcare Ministries

What is Mark Hradil's role at the current company?

Mark Hradil's current role is IT Manager at Christian Healthcare Ministries.

What is Mark Hradil's email address?

Mark Hradil's email address is ma****@****hoo.com

What schools did Mark Hradil attend?

Mark Hradil attended Youngstown State University.

What are some of Mark Hradil's interests?

Mark Hradil has interest in Skiing, Cycling, Backpacking.

What skills is Mark Hradil known for?

Mark Hradil has skills like Disaster Recovery, Active Directory, It Management, Vendor Management, Project Management, Strategic Planning.

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