Headed top-performing hardware administration team of five to optimize data centerperformance and facilitate critical business operations for internal and external customers.Established standard operating procedures (SOPs) and administered training to junior teammembers. Interfaced with cross-functional stakeholders including technical operations andengineering team members to collaborate in datacenter design and implementation.Diagnosed resolved escalated issues across… Show more Headed top-performing hardware administration team of five to optimize data centerperformance and facilitate critical business operations for internal and external customers.Established standard operating procedures (SOPs) and administered training to junior teammembers. Interfaced with cross-functional stakeholders including technical operations andengineering team members to collaborate in datacenter design and implementation.Diagnosed resolved escalated issues across multiple products and technologies. Managedvendor relationships and researched emerging technologies. Tracked power usage andorchestrated logistics to secure additional power on an as needed basis.Key Achievements:• Innovated configuration to expand rapid deployment capabilities, a methodultimately adopted as benchmark standard for UCS deployments worldwide• Launched centralized system to manage fleet of Cisco UCS across 20 clusters. Show less

Delivered continuous on-call support for customer-facing and internal servers andorchestrated all phases of system maintenance to ensure optimal performance. Contributedto database management, system administration, network administration, IT security,application management and project management. Drove data center design anddeployments. Performed hardware maintenance and repair in collaboration with vendorcontacts and internal technical team members. Executed all phases of… Show more Delivered continuous on-call support for customer-facing and internal servers andorchestrated all phases of system maintenance to ensure optimal performance. Contributedto database management, system administration, network administration, IT security,application management and project management. Drove data center design anddeployments. Performed hardware maintenance and repair in collaboration with vendorcontacts and internal technical team members. Executed all phases of operating systeminstallations and upgrades.Key Achievements:• Recognized with Award of Excellence for achievement in spearheading data centerbuild outs.• Elevated cabling standards across all server and network hardware for data centersworldwide.• Leveraged background in electrical engineering to develop innovative solutions. Show less

Assessed technical issues reported by customers, performed root cause analysis, anddeveloped right-sized solutions with speed and accuracy. Applied extensive knowledge ofportfolio of Citrix products including applications such as GoToMyPC, GoToMeeting,GoToWebinar, GoToAssist. Utilized remote tools and solutions. Served as primary point-of-contact for customers, communicating instructions and gathering feedback.Key Achievements:• Cultivated talent of three new agents by… Show more Assessed technical issues reported by customers, performed root cause analysis, anddeveloped right-sized solutions with speed and accuracy. Applied extensive knowledge ofportfolio of Citrix products including applications such as GoToMyPC, GoToMeeting,GoToWebinar, GoToAssist. Utilized remote tools and solutions. Served as primary point-of-contact for customers, communicating instructions and gathering feedback.Key Achievements:• Cultivated talent of three new agents by providing comprehensive training andproduct education. Show less

Ensured delivery of excellent service and support for end-users of Web-based HTML builderfor E-commerce small business sites. Fielded telephone inquiries to provide producteducation for product setup and troubleshooting. Collaborated with cross-functional teamsto develop and maintain top-performing infrastructure. Identified and reported softwarebugs. Provided desktop support for internal departments including sales and design.Key Achievements:• Resolved more than 10% of… Show more Ensured delivery of excellent service and support for end-users of Web-based HTML builderfor E-commerce small business sites. Fielded telephone inquiries to provide producteducation for product setup and troubleshooting. Collaborated with cross-functional teamsto develop and maintain top-performing infrastructure. Identified and reported softwarebugs. Provided desktop support for internal departments including sales and design.Key Achievements:• Resolved more than 10% of overall trouble tickets reported in company’s seven yearhistory within only eight months.• Led superb support for customer base comprised of 4000+ clients.• Played key role in company relocation by spearheading all aspects of hardware setupincluding networks and servers. Show less