Mark Rosen

Mark Rosen Email and Phone Number

Vice President, End User Training at Goldman Sachs @ Goldman Sachs
new york, new york, united states
Mark Rosen's Location
Secaucus, New Jersey, United States, United States
Mark Rosen's Contact Details
About Mark Rosen

Strong technical leader with solid PMO experience known for building high-performing teams and implementing process improvements to deliver better products, faster and at lower cost. Innovative coach and mentor recognized for architectural and design leadership, driving agile software development projects, building cohesive cross-functional teams and designing and implementing process and workflow enhancements. Track record for leading local, offshore, global and co-located teams towards successful implementation of multi-tiered, distributed, services, web and client based scalable solutions.Cross-Functional Leadership ▪ Global Team Builder ▪ PMP Trainer and Coach ▪ Budget Management Agile Methodologies/Adoption Leader ▪ Experienced Scrum Master ▪ NET/C#/SQL/HTML5/CSS3 ▪ Product Owner ▪ Startup Experience ▪ WordPress ▪ SEO ▪ Affiliate Marketing/Lead Generation ▪ Blogging ▪ Process Driven

Mark Rosen's Current Company Details
Goldman Sachs

Goldman Sachs

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Vice President, End User Training at Goldman Sachs
new york, new york, united states
Website:
goldmansachs.com
Employees:
59372
Mark Rosen Work Experience Details
  • Goldman Sachs
    Vice President, Technology End User Training
    Goldman Sachs Mar 2018 - Present
    Jersey City, Nj
    Transformed an end-user technology training team into a full service support team that provides end-user technology and productivity training, end-user documentation curation, support team training, runbook curation, training material production, event scheduling, application onboarding, new joiner (interns, summer hires, laterals) training, acquisition support, and anything else we are asked to do.• Implemented a process compendium to centralize the management, review, and availability of process documents.• Led the effort to transform unstructured help-desk and self-help documentation into a KCS based knowledge repository with well-defined meta-data, templates, and style.• Implemented a scalable permissions scheme to ensure that all users have access to the content that they need.• Hands-on management of the Knowledge Repository including all administrative functions.• Vendor relationship owner for the Knowledge Management product and a Microsoft focused content provider.• Provide new hire training (1-5 days depending upon role) for the internal help desk, internal partner help desk, L1/L2/L3 application support, on-site technicians, and external customer support teams. Training includes basic new hire information, tools training, principles and tenets, processes, and role specific modules.• Building a “university” like knowledge portal to provide easy access to all training and certification content with courses, curriculums, and tracks for all support teams and roles with the goal of expanding it across the company.
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  • Centsai
    Cto/Product Owner/Project Manager
    Centsai Jun 2016 - Dec 2017
    CentSai.com is a pre-funded startup web site that presents financial literacy materials targeted towards millennials in a friendly, story like way thru blogs and videos that relate first hand experiences. CentSai.com and its sister site CentSaiAdulting.com are based on a WordPress back end residing on Amazon Web Services instances. Here are some of my successes so far.• Prepared an assessment of the state of the company from a technology perspective for the founders.• Matured the offshore technology team and improved the relationship between them and the rest of the company.• Lead the conception and implementation of a brand new user experience for the website.• Redesigned the data infrastructure to allow for a more flexible use of content across the new site.• Integrated the design team with the technology team for enhanced efficiency.• Introduced JIRA for work item tracking to improve coordination and communication.• Implemented the Affiliate Marketing tools and provided input into the overall strategy and best practices.• Working with a vendor to implement a Cognitive Intelligence engine that will enhance the user experience when visiting the web site.• Implemented proper UX/UI design and implementation practices.• Drove technical and content related SEO improvements through Yoast and a partnership with an SEO agency.• Designed Google Tag Manageer strategy and implemented Tags, Triggers, Variables, and Custom Dimensions and Metrics.• Prepared materials for marketing and fund raising activities.• Coordinated implementation of a prototype mobile app to complement the websites.• Managed the implementation of sponsored partner and featured partner content.• Ongoing coordination with 3rd party advertisement platforms to increase traffic and revenue.• Design and testing of traffic generation through platforms such as OutBrain and Taboola.
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  • Deloitte
    Methodology Transformation Lead
    Deloitte Feb 2015 - May 2016
    Princeton, Nj
    Charged with focusing on process improvement, collaborating with cross-functional teams and vendors to define the overall architecture and design for future software development processes and methodologies to enable more effective management of large scale projects. Improved reporting of project health, reduced effort required to maintain data, integrated across tools, and clarified roles to enable faster, more accurate ways to plan, manage, and validate effort, team capacity, and value.• Collaborated with project leaders to change the culture to be more effective and efficient from a total project perspective.• Identified, designed, and built tools and customizations to support the adopted agile SDLC.• Led effort to automate reporting and dashboard tools to eliminate routine work, provide quality dashboards, and free up time from team members so that they can be more strategic and less mechanical.• Defined new Product Backlog Item management processes to stream line managing it.• Led a program wide effort to train team members on Agile project methodologies to teach the “why” of what we are doing which resulted in a better understanding across the team.• Identified hidden trends in data and presented to leadership warning signs of quality and burn down issues; effectively altered project schedule allowing corrective actions to be taken.• Continued the effort to focus the testing team leads on data driven automated testing to drive higher quality.
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  • Deloitte
    Senior Manager
    Deloitte Jan 2013 - May 2016
    Princeton, Nj
    Hired to lead new development team, implement agile methodologies and collaborate with Quality Enhancement Team and Operations Team to improve and automate processes and procedures across product, development, testing, and deployment teams.• Transformed team to high performers resulting in delivery of all iterations on time and with high quality via resource re-alignment, process improvements, coaching, and re-focusing on higher value deliverables.• Lowered overall test execution time and automated test suite by implementing data driven testing to ensure test coverage met business requirements, was properly documented, efficient to execute, and clearly communicated. • Increased team productivity and reduced errors by coaching Product Planning team towards improved user story and defect work item authoring in order to produce artifacts that are clearly and completely documented. • Designed and coded a utility tool for internal teams to use to prepare test content for application consumption. As a result, the team was able to get an early start on testing external interfaces based upon agreed to contracts.
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  • Dow Jones
    It Manager/Senior It Manager
    Dow Jones Oct 2007 - Jan 2013
    Supervised global team of 30+ (South Brunswick, NJ, Washington, DC, London, Frankfurt, Singapore, and India) including hiring, performance management, resource management, staff augmentation and vendor relations. Fiscal responsibility for operating expenses of $5 Million and capital budget of $5 Million.• Defined development environment, standards, and methodology, implementing agile methodologies across all projects; worked directly with key members of the user community on issue tracking and feature requests.• Transitioned a “fire-fighting” software engineering team to an iterative based agile team by integrating business partners, testers, and support team and developers. Results included significant increase in quality, shorter turn-around times, reduction in resource requirements and lower costs.• Developed invaluable tool with few defects utilized in production 5+ years from project originally intended to cover a 3 month vendor contract gap.
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  • Setfocus
    Part-Time Instructor
    Setfocus Jan 2004 - Mar 2010
    Microsoft Certified Trainer specializing in .Net Technologies.Provided live and virtual instruction using Microsoft related course materials. Taught classes in C#, .Net Framework, WinForm Application Design, Web Application Design, SQL, Deployment, Application Security, and Debugging
  • Alliance Consulting
    Engagement Manager/Solutions Architect
    Alliance Consulting Sep 2005 - Oct 2007
    Greater New York City Area
    Implemented agile development methodologies including iterative based deliverables based upon tasks confined to short sprints.Architected a dynamic, extensible framework/platform upon which business applications could be built and a custom reporting ‘dashboard’ for disconnected employees could be created. Designed strategy for aggregating data into a common repository for consolidated regulatory and financial reporting.• Led research and POC phases of custom built software platform for large financial client. Managed resource, software, hardware procurement, and cross functional relationships to produce quality product on time and within budget utilizing agile methodologies and tools, standard application architecture concepts and industry standard testing methodologies.• Secured new gaming industry client by successfully completing initial project of a multi-project, multi-team portfolio.
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  • Maple Trade Finance
    Development Manager
    Maple Trade Finance Sep 2004 - Aug 2005
    Hired to revamp software products and development team; led application design, development, and testing teams to streamline the application build and installation process.
  • Fusion Technologies
    Senior Manager/Architect
    Fusion Technologies Mar 2003 - Aug 2004
    Led project teams of on shore and off shore resources for financial services, software, manufacturing, and public utility clients. Designed and created internal use tools for monitoring systems availability and performance.
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  • Par Technologies, Llc
    Owner/Chief Architect
    Par Technologies, Llc 1990 - 2004
    Designed, coded and released 3 major versions of task scheduling package ATS© which allows programs to be scheduled and executed based upon completion of an unlimited number of various types of dependencies. Led full life-cycle of product, from inception to delivery in 20+ countries to 500+ corporate clients.
  • Prudential Financial
    Consultant
    Prudential Financial 1996 - 2001
    Application Designer, Technical Lead, Lead Developer, DBA, and Team Lead to build and maintain a corporate general ledger interface and reporting system. Improved performance and speed to support increased transaction volume.
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Mark Rosen Skills

Design Leadership Team Building Gaming Industry Consulting Ibm Test Automation Corrective Actions Pmo Debugging Vendors Sales Community Cost Visual Studio Operating Expenses Instruction Agile Methodologies Mentoring Customizations Finance Application Architecture Balancing Budgets Driving Adoption New Development Singapore Business Partners Cross Functional Relationships Temporary Placement Cross Functional Team Leadership Business Requirements Fire Management Third Party Multi Project At&t Procurement Merrill Lynch Development Environment Requirements Gathering Management Maple Design Coaching General Ledger Computer Science Science Software Companies Short Internal Teams Guiding Integration Hiring Gap Boston Sdlc Technical Resources Workflow Methodology Product Planning Fusion Consumption System Test Execution Learning Environment Performers Applicant Tracking Systems Reports Steel Strategy Defect Ups Systems Containment Budget Management Microsoft Excel Testing Offshore Deloitte Training Artifacts Virtual Fighting Ci Solution Streamline Scheduling Project Management Documentation Trains And Add Rails Research Pmp System Monitoring Reporting Capital Microsoft Commercial Real Estate Loans Mct Hardware London Concepts .net Perspective Onshore Yahoo C Business Applications On Budget Mcsd Applications Vendor Relations Mechanical Schedules Staff Augmentation Business Alignment Resource Management Ips Trade Finance Signs Editorial Usability Operations Suite Repository Inception Tfs Microsoft Project Microsoft Certified Professional Data Driven Testing Project Sql Software Engineering Contractual Agreements Dashboard Classroom Utility Responsibility Internal Audit Lower Costs Project Teams Regulations Cohesive Software Design Project Leaders On Shore Efficient Collaborating Portfolio Test Coverage Hev Teaching Interfaces Testers Sprints Defects Application Security Process Improvement Scrum Visio Materials Software Concerts Financial Services Phase Microsoft Word India Proposal Writing Manufacturing Libraries Stability Budgets Unlimited Financial Transactions Culture Saas Financial Reporting Web Application Design Iterative Problem Solving Software Development Clarity Global Teams Delivery Architecture Large Scale Projects Automation Performance Management Databases

Mark Rosen Education Details

Frequently Asked Questions about Mark Rosen

What company does Mark Rosen work for?

Mark Rosen works for Goldman Sachs

What is Mark Rosen's role at the current company?

Mark Rosen's current role is Vice President, End User Training at Goldman Sachs.

What is Mark Rosen's email address?

Mark Rosen's email address is ma****@****nes.com

What is Mark Rosen's direct phone number?

Mark Rosen's direct phone number is +173286*****

What schools did Mark Rosen attend?

Mark Rosen attended Binghamton University, Brooklyn College.

What skills is Mark Rosen known for?

Mark Rosen has skills like Design Leadership, Team Building, Gaming Industry, Consulting, Ibm, Test Automation, Corrective Actions, Pmo, Debugging, Vendors, Sales, Community.

Who are Mark Rosen's colleagues?

Mark Rosen's colleagues are Umar Abubakar, Hugh Williams-Preece, Sam Lobue, Nikita Masand, Jorge Santos, Cfa, Jerome Mccall, Fabrice Aba.

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