High-energy, influential servant leader with over 18 years of experience directing technology portfolios and products, specializing in establishing and driving process best practices to successfully drive superior products to market. I am passionate about inspiring and leading Agile workforce transformations, consistently delivering proven successes while managing globally dispersed teams working to design and build complex products that delight customers and drive ROI.I excel in aligning executives, business leaders, engineers, and regulatory/compliance teams to achieve agreed deliverables and deadlines that ensure product delivery success. My approach is customer-centric with an emphasis on the customer journey. I believe in a culture of honesty and transparency that fosters shared accountability and nurtures innovation to drive future product successes and growth opportunities.As an advocate of Lean Process Improvements, DevOps methods, CI/CD pipelines, Total Quality Management (TQM), Regulatory and Compliance planning, and Agile SDLC processes in both manufacturing and product development environments, I have led multiple successful enterprise-level Agile transformations. I am dedicated to leveraging data-driven decisions to align deliverables with governance and accelerate continuous improvements and product evolution.
Arm - Agile Results Mentoring
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Cto (Chief Training Officer) / Agile Transformation Coach / Spc ConsultantArm - Agile Results Mentoring Jan 2024 - PresentDenver, ColoradoHelping organizations and Agile practitioners evolve into the lean-agile mindset and build a culture of collaboration, and transparency focused on the continuous delivery of value. Passionate about Scaled agile and how to apply lean-agile practices and processes that accelerate delivery and improve communications.
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Senior Manager - Technical Pm / Agile Transformation LeaderCharles Schwab May 2022 - Jan 2024Lone Tree, ColoradoLeveraging my Technical Product and Program Management expertise I oversaw the largest data migration in financial industry history, integrating 7,000 Registered Investment Advisors (RIAs) and 4 million client accounts, totaling $1.7 trillion in assets.Product and Program Management:Established a strategic roadmap aligning KPIs with Corporate OKRs to ensure projects achieve desired business outcomes.Prioritized the portfolio backlog, considering budget constraints and risk mitigation plans.Ensured compliance with regulatory, governance, and security-related Non-Functional Requirements.Salesforce Development & Infrastructure Management:Aligned infrastructure discussions with Architects and Engineers to meet business strategy and budget objectives.Define and document API interface requirements.Technical Skills:Data ETL Systems: Optimized data extraction, transformation, and loading processes.Batch Data Processing: Developed efficient batch data processing systems.Informatica Tool Strategy: Enhanced Informatica data integration workflows.Google Cloud Data Tools: Leveraged BigQuery, Data Flow, and Composer for processing and analysis.SQL Relational Databases: Managed SQL databases (Oracle, SQL Server) and optimized queries.Java with Object-Oriented Design Patterns: Applied design patterns to Java programming.Functional Languages: Proficient in Linux, C++, and Python scripting for workflow automation. -
Senior Manager, Lead Technical Pm / Enterprise Agile LeaderDish Network Technologies Jan 2017 - May 2022Englewood, ColoradoI successfully led several high-profile, large-scale, and complex enterprise-wide programs/products to market in the highly competitive pay television industry. Responsible for defining KPIs to align with Corporate OKRs, leading diverse cross-functional, globally dispersed teams, and coordinating interdepartmental initiatives to ensure seamless collaboration and communication across functions, resulting in the delivery of extraordinary outcomes. Highly skilled in software development, AWS and GCP cloud integrations, hardware designs, complex systems integration, and go-to-market successes. Spearheaded the shift to a DevOps culture, accelerating development cycles by 18% and improving quality by 40%, leading to DISH receiving the JD Powers Award for Best Quality and Reliability in the industry.First-to-Market Product wins include first Voice Controlled Remote, first Whole Home DVR, first OTT streaming service, first wireless (wifi) set-top-box, first MPEG4-HD set-top-box.DUTIES:• Determine, document and coordinate cross-project activities and deliverables.• Manage stakeholder engagement and satisfaction throughout the program by providing weekly executive updates and building performance dashboards.• Manage/resolve any risks and dependencies, and escalate program issues using Jira, Jira Align and Confluence.• Facilitate program initiatives effectively with multiple project teams globally• Handle relationships and offer solutions or services to system engineers, directors, and development teams.• Use SQL and Python queries to manipulate data, build reports, and prototype AI Machine Learning models..• Review vendor contracts and statements of work in conjunction with procurement, business, and IT team members.• Balance pivots between short-term activities and long-term strategic initiatives by defining MVP and overall project delivery success. -
Senior Staff Pm, Agile Transformation Lead (Apmo)Dish Network Technologies Jan 2014 - Dec 2016Englewood, ColoradoProposed, obtained approval and led the Engineering Agile Workforce Transformation - introduced Agile development practices to the company. Led Value Stream Mapping exercises, formed teams, developed and executed training programs, coached Lean Agile Leaders, PO’s, SM’s and members of the Engineering and Product organizations. At the direction of the EVP of Engineering, led transformation efforts for remaining divisions of Fortune 500 organization, Launched 5 additional Release Trains, in 3 counties. Due to the tremendous success of these transformations, was awarded with company's highest honor 'Distinguished Service Award'. Served in the roles of: Release Train Engineer, Product Manager and Product Owner and Scrum Master while coaching in mentoring team members throughout the Workforce Transformation. -
Staff Pm / Epmo Transformation Leader (Rte, Popm, Asm)Sling Tv May 2011 - Jan 2014Englewood, Colorado, United StatesManaged delivery of complex Pay TV products for Enterprise Program Management Office (EPMO) Led teams of architects, hardware, and software development teams to define project scope, design and requirements gathering in the manufacture and testing of Satellite TV Set-top-boxes. Wrote project proposals, identified objectives, resources, Minimum Viable Product (MVP) and related program risks. Provided Executive status and constraint management reporting. Created validation test strategies and deployment plans. Successfully grew MPEG4 Set-Top-Box receiver population to 14 million and field replacement of more than 8 million MPEG-2 receivers. Successfully supporting a 30% growth in subscriber count and platform expansion generating more than $6 million in additional annual revenue. Led AWS Cloud migration of on-prem OTT PPV/VOD Server Farm, CapEx planning, and expense tracking. Accurately planned, negotiated, forecasted, and reported on project resource time allocations, and statusProvided effective communications throughout entire project lifecycle, setting up channels for regular updates, status reports, and issue resolution. Built Jira dashboards and Confluence Reporting Pages to keep stakeholders and project team informed throughout entire lifecycle. -
Senior Program Manager, Release Train EngineerEchostar Corporation Mar 2007 - May 2011Denver, ColoradoResponsible for spacecraft capacity and payload management, A/V signal backhaul, Billing System Integration, Subscriber Authorization System, Signal and Content Security: Conditional Access System and blackout management and overall Quality Control of 1500+ Production Services, across fleet of 7 satellites. Produced and managed satellite and signal broadcast disaster recovery plans were up to date to minimize risk in event of an incident. Part of core team who build and activated 5 Regional Uplink Centers, leading the rollout of MPEG4-HD Local Services across the US. Determined facilities buildout requirements and led sub-contractors during construction and light-up phases of the project at 5 different Uplink Center locations. (Spokane, New Braunfels, Monee and Gilbert).Ensured broadcast and signal delivery platform was in full compliance with FCC, FAA requirements defined for DBS services. Led infrastructure modifications including rollout of MPEG4-HD upgrades, compression and baseband upgrades, and transport stream modernization. Ongoing Conditional Access improvements and anti-piracy counter measures, including validation and vulnerability testing. After proposing the adaption of Scaled Agile (SAFe) in our engineering division I've had a great deal of success accelerating our delivery while improving predictability and have found that leading an Agile Release Train (ART) is very rewarding and has improved collaboration and visibility (to planning, risk management, and development progress) significantly. Results from the dashboards I built in Jira and Confluence indicate a 23% improvement. • Determined design space and cabling requirements with internal customers and collaborated with data center consultants to navigate challenges and optimize the Uplink Center buildout plan and project schedules for each facility. -
Engineering Program Manager Ii, Sr Scrum MasterEchostar Corporation Mar 2004 - Mar 2007Denver, ColoradoOversee strategic planning and coordination/follow-up of executive initiatives from planning through to successful execution under the guidance of executive leadership team. Partnered with HR to design, review, and execute improvements to org structure, identify any knowledge and skills gaps to improve engineering capabilities and improve existing processes. Established and coordinated cross-enterprise organizational procedures and improvements for optimized efficiency and productivity. Served as liaison between staff, senior leaders, and executives regarding the company, executive presentation updates, proposals, action items from staff meetings, planning and execution.Interacted with development and product management teams for quick resolution of defects, bugs and various technical issues using JIRA SDLC process.Ownership of the Planning, Roadmap setting, tracking, and reporting of monthly readouts, status, and Executive action plans. -
Program Manager / Application Engineer, Regulatory And ComplianceSummit Machine Builders Feb 2001 - Mar 2004Denver, ColoradoI was promoted to ISO 9000 Certification Team Leader, and Industry Regulatory Compliance Coordinator. Was company's Process and Product Specialist for FDA Validation Specifications, IQ/OQ Requirements, Class 10,000 - 100,000 Clean Room and GMP Practices. Was also appointed the company's OSHA Compliance Officer.RESPONSIBILITIES:• Ensured that quality design standards met with industry regulatory and compliance requirements: Automotive (ISO, NHTSA, AIS), Pharmaceutical (FDA, cGMP, GMP, GDP, USFDA) and DoD Compliance (MIL-STD, MIL-SPEC, WSS, NEC, NFPA) Quality Control (TQS, ANSI, IEC, OSHA, SPC), Acceptance Testing and process validation.• Provided engineering design and process operations support within a GMP environment, leveraging expertise in technologies such as Systech, Allen Bradley PLC, OPC, ASI/Field/Profibus, networking, virtual machines, and database management.• Conducted troubleshooting activities, identified process trends, and administered system tasks to ensure uninterrupted operations.• Produced and updated design documentation, queried data, delivered operator training, and actively participated in deviation investigations to maintain regulatory compliance and operational efficiency• Contributed to the enhancement of manufacturing trends through a data-driven approach, utilizing strong computational skills and applying Six Sigma continuous process improvements.
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Senior Electrical And Controls Design EngineerSummit Machine Builders Aug 1998 - Jan 2001Denver, ColoradoDesigned and built high-speed packaging machinery generating $50M in annual revenue. OEM manufacturer of Robotic Automation Assembly, Process and Testing Systems for Pharmaceutical, Automotive, Ordnance, and Precious Metals Industries. Member of team that penetrated the Asian market by designing and building Singapore's first production scale, high-speed pharmaceutical packaging line. Wrote requirements, defined the scope of projects, delegation of work assignments to engineering and technical teams. Directed the facilities buildouts, including Electrical, Utilities, and cleanroom requirements. Chaired customer and internal status, project definition, review meetings and acceptance testing validation activities at customer facilities Internationally. Measured and maintained project status, schedule, budget and profit margins.
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Electrical/Mechanical Manufacturing EngineerSummit Machine Builders Jun 1996 - Aug 1998Denver, Colorado, United StatesResponsible for the design, assembly, testing, and installation delivery of OEM high-speed pharmaceutical automation packaging systems. Managed teams responsible for electrical and mechanical build, power-up, debug and validation/acceptance testing activities. Led onsite installations working with 3rd party vendors to determine facility requirements, ensured adherence to GMP standard and was responsible for customer acceptance testing (IQ, OQ and PQ) and FDA validation. Recognized for proactive problem-solving abilities, adaptability, and dedication to achieving operational excellence.RESPONSIBILITIES:• Led electrical technicians through panel buildout, wiring and component connections, and power-up, debug and functional testing of OEM Packaging machines.• Led mechanical assembly fabrication alignment and calibration of components and functional performance optimization activities during testing and installation. • Managed teams of technicians responsible for fabricating and building high-speed assembly packaging lines. Identified improvements to expedite design, build, and delivery and introduced enhancement to manufacturing trends through a data-driven approach, utilizing strong computational skills and applying Six Sigma continuous process improvements.• Managed off-site weekend/evening automation support, ensuring prompt resolution of critical issues and minimal disruption to operations.• Played a key role in the successful integration of new technologies, including Systech serialization/aggregation software, into existing systems.
Mark S. Education Details
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3.95 (Honors Graduate) -
Ski Resort Management
Frequently Asked Questions about Mark S.
What company does Mark S. work for?
Mark S. works for Arm - Agile Results Mentoring
What is Mark S.'s role at the current company?
Mark S.'s current role is Passionate about translating corporate strategies into executable plans that ensure delivery success, providing outcomes that delight customers and executives alike! I Guide products from 'Concept to Cash'.
What schools did Mark S. attend?
Mark S. attended Itt Technical Institute, Colorado Mountain College.
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