Mark Huddle Email & Phone Number

Atlanta, Ga, Us

Hanover, Md, Us

Millersville, Maryland, Us

VoSIP Engineer at ARNG NGB (Arlington Hall Station)Administration/engineering support for operations of Cisco Unified Communications infrastructure for VoSIP telephony devices with the SIPR infrastructure team at Army National Guard Bureau. (Secret Clearance).• Researched, built, and tested Secure CUCM configuration• Created documentation for ARNG VoSIP system: Install Guides, User Guide, Tier II Guide, etc.• Created Service Policy Document and developed Service Request documents for states and territories to align with STIG requirements• Developed BAT files for deploying Phones, Users, and Device Profiles for all states and territories• Reviewed and applied STIGs to the VoSIP system as well as used the Military Unique Deployment Guide (MUDG) to configure settings• Performing site surveys and updating documentation of cabling and switch port usage• Monitoring trouble ticketing system to route tickets to appropriate groups• Developing detailed as-built drawings and documentation for Infrastructure Team• Upgraded VMWare ESXi software and Cisco USC Server firmware• Upgraded Cisco UCM server and Telephone firmware• Remediated applicable STIG findings for the VoSIP system and patched for ACAS scan findings to keep systems compliant• Created templates for device settings and wallpapers for 54 states and territories for each model of phones being deployed• Discovered bug in CUCM 11.X and MLPP with Cisco 8800 Series phones• Interfaced with contacts from all states and territories to get system approved and deployed

Providing engineering support for infrastructure team at Dept. of Veterans Affairs Central Office Campus. (Public Trust Clearance).• Researching new services, vendors, applications for possible deployment and business partnerships• Performing site surveys and updating documentation of cabling and switch port usage• Monitoring trouble ticketing system to route tickets to appropriate groups• Developing detailed as-built drawings and documentation for Infrastructure Team• Administration/Engineering support for demo of Cormant-CS DCIM infrastructure configuration

Administration/engineering support for the day to day operations on Cisco Unified Communications infrastructure for 9900+ telephony devices. Resolved problems that arose with the telecommunications systems. (Public Trust Clearance).• Administered Cisco Unity Connection & Cisco Unified Communications Manager appliances for day to day Moves, Adds, and Changes as well as Helpdesk support• Upgraded Cisco Unity Connection and Cisco Unified Communications Manager from 9.X to 10.5• Replaced End of Life Cisco UCS Servers with new servers utilizing VMWare virtualization infrastructure• Deployed new Cisco VoIP hardware to replace End of Life infrastructure

Vienna, Va, Us

Administration/engineering support for the day to day operations on Cisco Unified Communications infrastructure for 4500+ telephony devices. Resolved problems that arose with the telecommunications systems. (Active Top Secret Clearance).• Administered Cisco Unity Connection & Cisco Unified Communications Manager appliances for day to day Moves, Adds, and Changes as well as Helpdesk support• Upgraded Cisco Unity Connection and Cisco Unified Communications Manager from 4.0 to 8.6• Replaced End of Life Cisco Servers with new Cisco UCS blade servers and virtualized infrastructure with VMWare.• Interfaced with Facilities Management group to ensure information transfer on upcoming issues with new or existing users• Performed annual Security Review and Controls testing for Information Assurance• Obtained renewal on Certification and Accreditation (C&A) for Cisco Unified Communications Infrastructure• Documented information about all VoIP systems for DIACAP package• Performed IAVA/Gold Disk remediation and maintenance on VoIP Systems• Submitted updates for DADMS entries to keep it up to date for equipment and software changes• Performed as Information Assurance Officer (IAO) for Cisco VoIP Infrastructure

Arlington, Va, Us

Administration/engineering support for the day to day operations on Cisco Unified Communications infrastructure for 900+ telephony devices, financial trading platform (IPC Turrets) which were integrated with the Cisco CallManagers and the Nortel PBX systems with 400 endpoints. Worked with vendors on handle circuit ordering and installation. Trouble shot any problems that occurred with any of the telecommunications systems.• Deployed Cisco Unity & Cisco CallManager Servers into our satellite offices in New York, San Francisco, Houston, and Denver• Administered Cisco CallManager and Cisco Unity Moves, Adds and Changes• Upgraded CallManager 3.1 to 3.3 and applied service releases• Administered Nortel Meridian Option 81c and Mermail• Deployed/Administered 96 Port eDial Conference Bridge Server• Managed installation/Engineered the IPC IQMX Turret system in Arlington, Boston, New York, and San Francisco• Administered IPC IQMX Trading Turret Systems• Deployed/administered Tandberg Management Suite and other Tandberg VTC Products • Managed installation of Audio/Video conference rooms in Arlington, Boston, New York, and San Francisco using Tandberg, ClearOne, Crestron and other products• Administered and deployed VoIP in Hoot and Holler (PurpleVoice) replacing costly old 4 wire circuits• Engineered Data Cabling installation and provided construction management for the technology infrastructure installation in new office build outs• Installed and maintained Blackberry Enterprise Server deployment of over 600 wireless devices• Deployed/Administered the Blackberry Wireless devices and Blackberry Enterprise Server• Deployed Symmetricom S100 Time Server solution at Arlington and Reston Disaster Recovery sites• Managed installation of Gigabit Laser between HQ and local office which was used for all voice and data traffic• Worked on FBR Backup Power Project for Server Room Backup Generator

Alexandria, Virginia, Us

Moved to the Facilities Engineering group as the company was going through a rapid growth phase from 100 to over 400 employees. Built out the infrastructure to support the fast paced Dot Com Growth of a Small to a Mid-sized company.• Managed/Administered Lucent Definity G3 phone systems at the HQ and remote site• Deployed/Administered AVT CallExpress Unified Voicemail System• Maintained office cell phone inventory and deployment• Oversaw all the offices communications expenditures• Managed construction of entire HQ office and in house Broadcast Room for the nationally syndicated NPR Motley Fool Radio Show• Managed Vendor contacts for telecom• Opened satellite office for IT group and setup telecommunications infrastructure• Connected Satellite office to HQ Data network via Laser• Managed project for the UPS/Generator system installation in the HQ• Managed office Moves, Adds, and Changes

Alexandria, Virginia, Us

Worked in Network administration and desktop support for a 60 person company, was able to learn new technologies and support them quickly as the company grew rapidly• Administered Lucent Definity G3 Phone system• Administered Octel Voicemail system• Administered Microsoft Windows Server hardware and software• Provided Service desktop support for the company as it grew to over 100+ person office• Maintained various office printer/copier/fax hardware• Designed and installed office cabling infrastructure• Managed office Moves, Adds and Changes• Provided Helpdesk desktop support