As the Vice President of IT, I lead cross-functional teams to drive our technology strategy and digital transformation initiatives. I manage vendor relationships, oversee the SDLC, and ensure efficient CD/CI processes. I focus on mobile app development, API integrations, and maintaining IT operations and cybersecurity. My responsibilities include strategic vision planning, budget management, and fostering a culture of continuous improvement. I collaborate with senior management to align IT initiatives with company objectives, ensuring things go right and support our business goals.

I provide strategic vision and leadership in the development, implementation, and support of technology initiatives, collaborating closely with the CEO, CFO, COO, and VPs to align IT strategy with Wachter's vision. I develop IT roadmaps and oversee complex enterprise software, custom development, and IT operations projects. My skills include VB.NET, C#, JavaScript, T-SQL, PHP, MySQL, CSS, HTML, jQuery, full-stack Microsoft development, and the LAMP stack.I manage a multi-million dollar IT budget and lead a team of over 40 IT professionals. I have a thorough understanding of professional services and project-based organizations, project-based accounting, and have worked with directors and project managers to design and implement native mobile apps for field operations.I performed a GAP analysis to eliminate over 10% of unnecessary spending in the technology budget and developed a new enterprise security policy to prepare for Cisco Gold partnership and ISO 27001 audits.

I developed a holistic view of our organization's technology strategy, processes, information, and IT assets. Leading a software development group, I created a custom line of business applications, including CRM, project management, GPS fleet management, HR, and e-time sheets.I provided direction to cohesive, cross-functional teams of up to 20 professionals, including project coordinators, managers, analysts, and developers. Utilizing ASP.NET 2.0, web forms, and VB.NET, I developed the entire technology infrastructure supporting our unique business model.I generated significant operational cost savings by evaluating and optimizing organization-wide processes. After two years of production, I led a redesign of our primary business application using .NET 3.5 and C#, later upgrading to .NET 4.0 for enhanced efficiency. This application, still in use, supports over 1200 employees.I created numerous custom software solutions and web-based applications, streamlining reporting, data entry, and business management. Additionally, I gained experience managing projects for high-profile Fortune 1000 clients, leading requirements analysis, high-level design, prototyping, and code implementation.

I overhauled the company's network and Windows infrastructure to meet industry security standards. Collaborating with the Director of IT, I provided technical support for server, desktop, and network operations across all US offices. I identified efficiency gaps in the company's operations and recommended technology implementations to address these issues, significantly enhancing overall performance and security.

I coordinated, executed, controlled, and completed telecommunications projects and service contracts for Fortune 1000 customers. Collaborating with executives, senior management, and a nationwide technical team, I ensured projects met or exceeded client expectations. I consistently delivered projects on time, within budget, and profitably, always adhering to the contractual SLA requirements.

I played a key role in assisting project managers by effectively scheduling project resources. I coordinated efforts with technical field employees to ensure that service level agreements (SLAs) and project deliverables consistently met or exceeded customer expectations. By maintaining clear communication and aligning resources appropriately, I helped ensure the smooth execution of projects and contributed to high levels of client satisfaction.

With my partners, I manage all aspects of the business, from financial planning and marketing to daily operations and team leadership. I oversee gym maintenance, member engagement, and program development, ensuring a safe and motivating environment. I lead a team of coaches and staff, fostering professional growth and exceptional customer service. My goal is to create a thriving community that promotes health and fitness through diverse and effective CrossFit programs.

As an adjunct professor, I teach professional IT courses, focusing on Network+ certification and Microsoft Office applications. My responsibilities include developing and delivering engaging course materials, providing hands-on training, and preparing students for industry certifications. I create a dynamic learning environment that emphasizes practical skills and real-world applications, ensuring students gain a thorough understanding of networking fundamentals and proficiency in Microsoft Office tools. My goal is to equip students with the knowledge and skills needed to excel in their IT careers.

I managed a customer support team at Microsoft, known as Customer Central. Promoted from team lead to manager within four months, I oversaw a team of support professionals in an inbound call center, handling all domestic retail support for Microsoft. I effectively managed the US call center, ensuring resources were optimally used and customer service targets were met. I ensured timely and appropriate responses to customer inquiries and handled escalations. Additionally, I acted as a liaison between staff, supervisors, and internal Microsoft managers to gather and provide informative data for continuous improvement.