Managed all efforts of User Experience design, Digital Transformation and development process from drawing board to product release of end user UX/UI solutions for a strong portfolio of top-tier digital publishing, streaming media, retail, entertainment, journalism and travel clients including, Marsh McLennan, Next Phase Capital, Microsoft and Ford Motor Company. Work details available at https://markhug.net

Managed all efforts of User Experience design, Digital Transformation and development process from drawing board to product release of end user UX/UI solutions for a strong portfolio of top-tier digital publishing, streaming media, retail, entertainment, journalism and travel clients including, Lufthansa, NASA, The New York Times, XBOX, Swiss Federal Railways, The Boy Scouts of America, The Olympic Channel, Microsoft and Ford Motor Company. Work details available at https://markhug.net

Manage, inspire, and motivate a collaborative team of four designers in a data driven startup environment to elevate the Servicing product aesthetic and quality through Digital Transformation in domestic and World Markets. As Design Strategist, collaborated with other design directors, research and product managers. Responsible for driving strategic direction through project planning and innovation to build a product portfolio of customer self-servicing tools within consistent Chase brand identity, brand guidelines and best practices. Create stunning interfaces that delight the end user. Champion the Activating Agile initiative which began the process for Agile Methodology adoption across Operations Divisions.• Articulate Servicing UX strategy, design, research, and committed engineering principles and best practices across Chase.com• Elevated product quality and aesthetics of self-servicing tools such as travel-notifications and secure messaging, resulting in decreased call center volume and as a result, increased revenue. This was achieved through creation of various user flows and deep user research.• Upgraded team performance and design process with the adoption of Agile Methodologies within a start up environment development team for all development work, producing improved coordination and coverage of design asks, data analytics such as advanced workflow, mockups, project planning making production/shipping of new visuals of designs which both cost effective and time efficient.• Devised technical solution to quickly respond to self-servicing limitations, providing a vision and alternatives for highly important, customer self-servicing roadmaps including the “Servicing as a Product” initiative which would place all self-servicing tools in one, cohesively branded, easy to find Product in both the app and Chase.com.

Lead the PlayStation Services Design team and act as Creative Director on visual and motion design. Accountable for the UX design quality on PlayStation across all platforms such as PlayStation Console, Amazon FireTV, Google Chromecast, Apple iOS, Apple TV & Android (mobile) platforms. Managed a team of 5 designers across two offices (Los Angeles & San Francisco).

Managed and defined the user model and user interface for new and existing products and services. Developed high level prototypes and detailed storyboards, wireframes, mockups, and prototypes to effectively communicate interaction and design ideas. Negotiated design-related requirements and lead the design team throughout the feedback and iteration cycle.

Negotiate design-related requirements and lead the design team throughout the feedback and iteration cycle. Manage user testing to gauge the usability of new and existing products and make constructive suggestions for change. Champion and effectively communicate design ideas using sketches, flow diagrams, wireframes, mockups and prototypes in a cross-functional team environment.

Lead User Experience designer for a suite of business applications that addressed the Los Angeles and New York sales teams for the primary portfolio of Fox Network (FNGP TV) properties (FOX, FX, FXM, National Geographic Channel, Fox Sports 1, and others) as well as digital and video on demand (VOD) solutions for partners such as Hulu.com. Worked closely with Product Management and Developers. My key role was managing all aspects of UX and UI design and style needs for FNG’s line of web-based business applications, while also developing new products for desktop and mobile scenarios from idea to inception.

Managed a team of two product designers. Primary areas of design focus centered on Microsoft’s key brand, Windows; which included, total redesign of WindowsMedia.com desktop, mobile and retail experiences for OTT. Pioneered simpler UI, known as “METRO,” adopted by Zune, Windows Phone 7, Windows 7,8 & 10, Windows Server and Microsoft corporate. Early adopters and driver of “tile” UI for touch experience in redesigned Internet Radio Tuner for touch experience that is a key feature for Windows 10.