Mark Hughey Email & Phone Number

Miami, Fl, Us

Philadelphia, Pa, Us

Driving growth with key strategic initiatives at the intersection of healthcare and technology.

Philadelphia, Pa, Us

Provided digital product strategy, project management, and Agile consulting services to growth-focused leaders and innovators. I led Arcweb's highly-skilled interdisciplinary teams to identify and create opportunities for business growth by designing and building new digital products.

Philadelphia, Pa, Us

Wearer of many hats, I led interdisciplinary project teams, managed client accounts, guided product strategy development, and ensured projects were delivered on time and on budget.

Arlington, Virginia, Us

STGi provides management consulting services to the Federal Government. Over 7 years, I served multiple roles within various divisions of the U.S. Department of Health and Human Services (HHS).After HHS suffered an $80M legal settlement on a union grievance for violation of the Fair Labor Standards Act, I was assigned as a Program Manager for a high profile remediation initiative to enhance the Department’s capability in position classification and reduce future litigation risk. With 85,000 employees covered by 8 disparately located human resource centers, tracking program progress was a big challenge. I developed metrics and reporting dashboards to measure progress and inform executive decision making; identified program risks and potential mitigation strategies; and launched an online collaboration tool to allow secure information exchange between stakeholders.

Arlington, Virginia, Us

When a $60M project to migrate HHS’ three enterprise human resource systems to the National Finance Center failed, I was selected to serve on the remediation team tasked with identifying the primary points of failure and recommending a path forward.Prior to the project failure, I created and coordinated project plans for 7 integrated project teams. Included in this effort was an Earned Value Management monitoring and reporting methodology, linking schedule and $11M budget for more insightful analysis of project performance. Ultimately, this information contributed to the decision to terminate the program and launch the remediation effort, saving time and millions lost to additional delays.With a mandate to “right the ship” I introduced the team to the Agile management philosophy and developed intermediate milestones grouped into 30-day sprints with executive reviews and feedback at the completion of each sprint, ensuring strategic alignment and leadership approval at every step.Serving as the Market Research Lead, I authored a 20-page report that detailed current technology trends in the human resources industry, considerations for strategic alignment with other Federal initiatives, and results of a Request for Information solicitation to the marketplace. This work was instrumental in building credibility for our proposed solutions and securing funding to execute our plan.

Arlington, Virginia, Us

Worked with the Division of Enterprise Systems Operations Management at the Department of Health & Human Services to establish a robust knowledge management system and provide guidance on other operational development and change management issues.

Arlington, Virginia, Us

I was first hired by STGi to help manage Contact Center help desk operations at HHS. My rapport with the customers earned me oversight duties for 5 multi-channel contact center programs with revenue totaling $1.5M per year. At completion of the assignment, I had implemented process improvements projected to reduce costs by $1.8M.

Alpharetta, Ga, Us

I managed sales of a Macintosh-based orthodontic practice management software package, covering a territory including 11 states and central Canada. I conducted numerous sales presentations and represented the product at industry trade shows, but the uninspiring monotony of cold sales calls was not the best use of my talents.

As a Management Analyst, I supported Federal Government Agency clients’ implementation of the Commercial Services initiative of the President’s Management Agenda, designed to increase government efficiency and reduce waste. I served on the project teams that conducted the analyses from which business reorganization decisions were made.

For seven months, I was involved in a business start-up effort, managing day-to-day project activities and maintaining a professional network of strategic partners. I developed implementation strategies for Sustainability initiatives within public sector organizations, linking economic, social, and environmental performance to the organizational mission. After finding out my wife was pregnant, I decided a steady paycheck and solid health benefits were the priority and I moved on.

After leaving the Navy and finishing my degree, I began my consulting career as a Management Analyst. Interfacing with clients and coordinating efforts for multiple small project teams resulted in a quick promotion to Team Lead. I led team efforts on numerous labor efficiency studies of various functional activities including facilities management, fire and emergency response services, help desk operations, billing operations, telecommunications services, and data center operations. I spearheaded the development of software to streamline data collection and documentation efforts, a key competitive differentiator that won the company more business.

Washington, Dc, Us

I graduated from Cryptologic Technician “A” School at the top of my class and was assigned to the Joint Staff at The Pentagon, where I was primarily responsible for security and multimedia operations within the Joint Chiefs of Staff Conference Room (The Tank). I instructed senior officers on technical requirements for over 350 successful presentations to the Joint Chiefs of Staff and was awarded both the Joint Service Commendation Medal and Joint Service Achievement Medal for superior performance, technical ability, and initiative.

B.S., Decision Sciences And Management Information Systems

Marketing