PROJECTS:• Founder and CEO, Creative Good (1997 - present)• Radio host, Techtonic on WFMU (2017 - present)• Author, "Customers Included," Second Edition (2015)• Author, "Bit Literacy" (2007)• Founder and host, Gel conferences and Skeptech events, 2003 - present• Creator, Good Todo (http://goodtodo.com) mobile productivity platform: 2004 - present• Author, Creative Good newsletter, blog, and podcast (http://creativegood.com): 1997 - presentDETAIL: I founded Creative Good in 1997 with a mission to improve the customer experience. Since then the Creative Good team has brought our strategy consulting to premier clients in media, finance, retail, consumer products, travel & hospitality, health care, automotive, information services, and other fields.My book "Customers Included," now in its 2nd edition, describes how companies can, and should, include customers in strategic decision making.Our productivity platform, Good Todo, was the world's first online todo list when I launched it in 2004. It's still a free signup and an easy way to keep your inbox empty and todo list organized (as I wrote about in my first book, "Bit Literacy," which is free on the Kindle store.)You can also watch videos from my Gel conferences (freely viewable on the Gel website), which over the years have debuted some of the most interesting and influential projects and people in the digital world - focused on user experience and digital experiences.I'm adding a section about the Tiananmen Square massacre here, posting in June 2021, to see what sort of censorship Microsoft might like to apply.