Markia Baker Email & Phone Number

*Provide technical assistance to members via phone.*Open and close accounts per request.*Troubleshoot any issues members may have with their online banking and phone banking.*Conduct transactions for members including withdrawals, deposits, ordering official checks and money orders. *Provide member service in the processing of transactions and meeting of members' needs that is prompt, efficient and accurate.*Address, research, and resolve any account issues members may have. *Comply with all state and federal regulations and credit union policies and procedures to protect the credit union, its members and their assets. *Accurately and promptly update member account information.*Maintenance existing accounts.*Promote and explain credit union services and products, based on their applicability to the member and provide member education regarding the same as well as inform the member on ways to protect their accounts.*Place debit card, credit card, and check orders as well as research existing orders for members.*Protect and secure all member personal financial information.*Lead team meetings on different products Virginia Credit Union has to offer.*Partner with the marketing department to conduct financial seminars and to promote Virginia Credit Union membership at various businesses and colleges including social events and conferences

Fort Lee, Va

*Conduct transactions for members including withdrawals, deposits, ordering official checks and money orders. *Provide member service in the processing of transactions and meeting of members' needs that is prompt, efficient and accurate.*Provide service-related information concerning credit union services and/or policies in-person, by telephone and electronic means. *Comply with all state and federal regulations and credit union policies and procedures to protect the credit union, its members and their assets. *Accurately and promptly update member account information.*Open new accounts and service existing accounts.*Open and process mail in an accurate and timely manner.*Rotate to the functions of the receptionist desk.*Promote and explain credit union services, based on their applicability to the member and provide member education regarding the same.*Perform general and clerical administrative duties for the branch and the credit union. *Maintain the confidentiality of all member and employee information.

Fort Lee, Va

*Served as Logistics Management trainee in the Civilian Logistics Career Management Office under the Student Career Employment Program (SCEP). *Provided administrative assistance on special projects such as budget formulation, data collection, program projections, and evaluation of data. *Responsible for processing time cards for the office staff and the participants in the logistics internship program using the Defense Civilian Pay System (DCPS). *Responsible for reporting project plans, progress, and results verbally with briefings. *Responsible for formal classroom and/or on-the-job training in the principles, concepts, work processes, regulations and reference material fundamental to specialized Logistics Management fields, of facilities and space management, property management, supply, maintenance management, travel and transportation, and the vehicle program. *Supported the Administrative Officer with Independent Development Plan (IDP) updates, ensuring IDPs are in place for each staff member annually, ensure each individual file contains a current (annual) IDP, and create suspense roster as required for annual updates.*Assisted the intern program managers with processing paperwork for immediate past and current interns.*Assisted the career plan development managers with managing the files of all the participants in the program. *Responsible for managing the files of three different classes of interns. *Responsible for Personnel File maintenance including updating file labels and ensuring documents contained within are organized properly.*Updated training roster with completed course name and dates based on certificates/documentation contained within individual personnel files. *Supported entire office with monitoring the mail, faxing documents and making copies of documents, and keeping an up to date work and telephone schedule for the entire staff.

Richmond, Virginia Area

*Responsible managing workshops in conjunction with freshman English courses. *Collaborated with other Focus Inquiry Assistants on developing new workshops. *Responsible for helping students develop ideas for papers. *Facilitated discussions about various topics in freshman classes. *Visited freshman classes to promote the program and communicate with the students about the benefits of attending workshops. *Responsible for and trained incoming students on how to become a Focused Inquiry Associate.

Richmond, Virginia Area

*Served as a contact and resource to students and parents for the New Student Orientation Programs and Welcome Week activities. *Facilitated student and parent orientation sessions. *Responsbile for introducing new students and parents to the University community, VCU traditions, academic programs/expectations, campus life, and resources available for student success at VCU. *Developed critical problem-solving skills by responding to students’ problems with academic scheduling

Richmond, Virginia Area

*Responsible for processing transcript requests, enrollment certifications and proof of enrollment forms. *Certified official transcripts and prepared them to be sent off to other college institutions, companies, and students. *Filed all paperwork and assisted the registrars in developing new files. *Certified paperwork for international students to obtain a driver’s license. *Faxed transcripts and enrollment certifications.