Mark Ian Rosales Email and Phone Number

Property Manager | Digital Marketing Assistant

- Handled inbound and outbound customer calls, averaging 30 calls per day, addressing inquiries, resolving issues, and providing exceptional service.- Utilized CRM software to document interactions, update customer profiles, and manage follow-up tasks.- Consistently met and exceeded monthly call and quality performance targets.- Collaborated with team members to share best practices, contributing to a positive and supportive work environment.- Led a team for two months as a Team Lead, demonstrating effective leadership and coordination.