Area manager for 9 restaurants with total annual sales over $9,000,000* Area staff consists of 13 salaried managers, 35 hourly managers, and 160 hourly employees* Full P&L responsibility for all restaurants.* Ensuring restaurants are training all staff according to training plans and maintaining all associatedrecords* Verifying that each restaurant is compliant with all human resources requirements includingprogressive discipline, employee new hire paperwork, and performance appraisals* Led team to deliver excellent service to every customer through consistent coaching and constructivefeedback. Improved area's customer satisfaction rate by 25% in 2018* Provide constructive and actionable feedback to each team to improve operations to build the PizzaHut brand. Same store sales growth exceeded company average by 5%* Resolve customer concerns and provide support for restaurant teams* Act as liaison between support center and restaurants* Conduct monthly meetings to review area goals and results

As my area's Training Manager, I was also the General Manager for my store as well. My duties included recruiting, interviewing, orientating, developing and training my store's team as well as staffing other store's needs for management personnel. My team consisted of over 25 and I trained 14 managers for other stores in my location to exceed guest expectations while controlling all costs and improving the bottom line financial records. Selected Contributions:Won "President's Club Award" for leading my restaurant to one of the best restaurants in my franchise. Was "Associate Manager of the Year" and "Human Resources Manager of the Year" in 2003.Set net and gross sales records in my first year in my last two locations with growth of 40% and 30% respectively.Taught numerous sessions in a classroom setting with topics ranging from basic management practices and cost controls to understanding financials reports and how to be a leader. Class size ranged from 6 to 35Served on many different committees: 1.) Marketing Roundtable to discuss marketing initiatives. 2.) Steering Committee to bring up my area's concerns to our franchises Senior Staff and to help roll new initiatives to my area. 3.) IT Council to discuss issues revolving around company computer and technology uses. 4.) Training Meetings to discuss training practices and implementation of new processes. Exceeded expectations on audits ranging from training practices, hiring practices, legal paperwork, marketing procedures, food safety and general safety practices, and general Pizza Hut procedures.Actively responded to guest feedback from customer surveys to lead my team to achieve bonuses for my team in 2007, 2008, and 2009 based on anonymous customer surveys.

Led a team of 6-10 account representatives in a call center responsible for 3rd party bill collection. My team was comprised of the newest hires to our company which required more development and coaching to achieve the necessary results. Selected Contributions:Reduced turnover in my department by 35% during my tenure as the Customer Service Manager.Met with my team weekly to discuss goals and performance. Exceeded or met department goals in 6 straight months and 8 overall.