Mark Henrickson Email & Phone Number

Ashburn, Va, Us

Mclean, Virginia, United States

Northern Virginia

United States

• Responsible for safe operation and maintenance of military vehicles ranging from 22.5 Ton 8x8 transport to passenger vehicles.• Organize and direct individuals to execute established orders and plans.• Maintain accurate vehicle operating and service logs, following applicable state and federal regulations.• Responsible for maintaining a high level of physical fitness and self discipline

State College, Pennsylvania

• Install various mobile electronic products, ranging from stereo units to remote starters• Understand mobile electronics theory and comprehend vehicle applications• Interact directly with clients to find the solution that fits their needs

State College, Pennsylvania

• Acted as the point of contact for clients seeking Geek Squad support. • Provided basic diagnostic services, and perform limited troubleshooting. If unable to resolve the client's issue, provided recommendations for further action. • Utilized Standard Operating Procedures to check-in client products for advanced diagnosis and repair• Functionality tested returned products, identifying defects and taking appropriate action, including Geek Squad Certification of qualified devices• Accepted multiple supervisory roles, such as handling client issues, participating in the interview process for applicants, and handling service discrepancies with other locations

University Park

• Utilized cloud-based ticketing system(ServiceNow) to prioritize and resolve client issues.• Served as point of contact for walk-in consultations as well as telephone communications• Acted as the escalation point for incoming incidents and requests

State College, Pennsylvania

• Responsible for organization and maintenance of food service lines in the dining room.• Responsible for training and tasking of new employees.• Provided customer service for room delivery.