Markika Harris Email & Phone Number

Managed key automation projects as lead developer, ensuring adherence to development timelines for production deadlines, training new developers, and conducting code reviews for best design practices.Integral in client interactions to assess technical feasibility for automation, contributing to the successful implementation of innovative solutions.Played a pivotal role in achieving the SS&C Blue Prism Silver Delivery Provider certification, collaborating closely with company leadership.Key contributor to a project that enhanced patient pre-registration processes by 30%, handling 300,000+ transactions monthly, instrumental in winning the 2023 Blue Prism North American Newcomer of the Year Award for DWS.Facilitated effective client transitions in healthcare and banking sectors, ensuring operational efficiency and sustainable automation practices.Spearheaded a project recognized in a Blue Prism-authored article, marking a significant improvement in healthcare data management and patient services.

Teaneck, New Jersey, Us

I enjoy the leadership aspect this position has allowed me to have. I am highly skilled in leading team and projects to implement and improve processes. Throughout this position I have been able to increase my process development and improvement skills, increase client support, and reduce errors and costs. This allowed me to be both a viable employee and leader. Developed and implemented new, inventive ideas and practices that exceeded company objectives. Separated automated processes into sub processes to add flexibility to scheduling in multibot environment. Exceeded company objectives by communicating with clients to implement new ideas and practices, building customer rapport and retention, opening doors for more projects and opportunities to automate processes in their company. Managed Blue Prism Intelligent Process Automation (IPA) solutions for entire lifecycle of automation. Provided post go-live level 3 production support for any code changes needed during warranty period.• Streamlined workflows and eliminate unnecessary tasks, improving project efficiency by 30 %.• Kept project progress aligned with timelines and quality requirements through close attention to needs, completing projects on time/early with 5% or less variance (i.e. significant rework needing to be done once going live with automation).• Slashed costs by more than $50K year after year by reducing process wait time by over 10 minutes through switching all static waits to dynamic waits and remodeled ways elements were found.• Automated Guidewire Claim Center application to process claim checks by creating 3 new processes and over 12 reusable objects to interact with browser applications, reducing bot utilization for processes. • Mentored and trained 4 Developers on best design practices and standards for Blue Prism IPA assist and certification exams readiness. TEAM LEADPROJECT MANAGEMENTIMPLEMENTATIONPROCESS IMPROVEMENT

St. Louis, Mo, Us

Resolved issues quickly, escalating critical concerns to management for immediate assistance. Collaborated with staff members to build optimization strategies. Consulted on solutions and enhancements to current automations to ensure organizational success. • Developed and implemented automations in various departments to assist with workload balance resulting in $45,000+ ROI• Trained internal employees to become proficient in using Blue Prism Robotic Process Automation (RPA) tools resulting in 10+ employees becoming certified Blue Prism Developers• Analyzed and monitored automated processes decreasing system exception rates by 20%• Prepared and presented reports to update leadership about success of projects, increasing business staff confidence in automated solutions and cost savings. • Tested RPA solutions before system or application updates and made necessary changes to ensure compatibility and continuous service post updates, reducing breaks in daily automation thus keeping our service level agreements (SLA) for automated work. • Slashed mistakes by 30% and increased efficiency by 30% in business areas through creating desktop automations using Pega Robotic Desktop Automation (RDA) software to automate portions of daily assignments • Assisted in creating instructional documentation and test for Ascension’s External BluePrism Training Program• Professional Certifications o Blue Prism Developer (with Merit) – April 15, 2016 o Blue Prism Professional Developer (with Distinction) – April 26, 2017INFORMATION TECHNOLOGYTROUBLESHOOTINGTESTINGREPORTING

Richfield, Minnesota, Us

Collected and defined customer requirements to produce project scopes. Communicated with customers about progress updates, gathered feedback and worked to resolve specific concerns. Conferred with other staff to understand system load limitations and plan strategies to meet customer demands.• Worked with over 50 customers on average each week. • Monitored equipment functionality to verify optimal performance and make proactive adjustments to system controls.• Troubleshot software and hardware issues by performing basic diagnostic tests and recommended best products and services• Educated customers on how to use Windows 8 OS, MAC OS X, Microsoft Office-related products, and Android mobile OS.RESEARCHCUSTOMER SERVICETROUBLESHOOTINGMONITORINGISSUE RESOLUTION

Indianapolis, In, Us

Entered account data and provided updates to accounts database. Presented reports to leadership focusing on financial accounting, cost accounting, sales data to ensure corporate strategy goals aligned with day-to-day operations management. Created standard and ad-hoc expense reports and dashboards using IBM Cognos 10 Query, Workspace Advanced and Report Studio, Hyperion BI tools, and Microsoft Excel and Access.• Discovered system errors and provided efficient resolutions using corporate procedures, reducing errors and saving time. • Researched and resolved issues with billing and invoices resulting in the ability to pay previous vendors due to incorrect setup in purchase order system.• Administered Concur Travel and Expense System to help pay the expenses for traveling corporate staff that travelled often and ensuring corporate credit cards were correct and paid on time.• Reviewed and approved expense reimbursements according to MISO policy to ensure no personal expenses were including, reducing costs and errors. REPORTINGPROJECT MANAGEMENTANALYTICAL THINKINGANALYSISREVIEW

Indianapolis, In, Us

Executed system configurations based on specific business requirements. Advised on maintenance practices of diverse software systems for OEM warranty requirements and industry best practices. Coordinated strategic flow of business intelligence data to users. Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transition • Conducted root cause analysis to formulate countermeasures to business missteps and improve operations. • Identified and analyzed business strategy implications for growing companies to increase longevity. • Created Standard Operating Procedures for IT Operations to instruct over 100 end users on formal process to include technology information in Vistara application. • Presented to over 20 end users the importance of adding their technology information into Vistara.• Analyzed information submitted by end users to ensure they were meeting standard business requirements. SYSTEM MAINTENANCEANALYZATIONPROCEDURE IMPROVEMENTIT

West Lafayette, In, Us

• Liaison between the business and IT staff during transitions from legacy software to more current technologies• Interview clients to gather business and data requirements and translated that information into concise standard documents project sponsors & team members as well as executive staff.• Lead reporting analyst team to effectively acquire and organize data requirements for an enterprise wide business warehouse implementation• Wrote functional specifications for the IT staff as well as non-functional specifications to test performance and security• Developed & executed tests scripts and scenarios to ensure the functionality of the system met documented business requirements• Gave end user desk side training and troubleshooting support as needed.• Composed instructional documentation and trained business users on how to use various business applicationso i.e. Cognos Reports and SAP Query Tools• SharePoint administration of departmental SharePoint siteo Managed site permissions, kept content up to date, create new sites and lists as needed• Developed new web pages and basic web applications as well as updated the look & feel of reporting website• Created & implemented an Access Database Application using macros and custom SQL queries• Wrote helpdesk tips, FAQ’s, and detailed troubleshooting documentation for Tier 1 helpdesk support

West Lafayette, In, Us

My responsibilities included doing assessments of the College of Engineering business offices to ensure they were following the correct cash handling process and proper separation of duties. After the assessment, I created a "Best Practices" document based on current standards. I also created a detail report on how well each department followed the standards and gave recommendations on any short comings.

Bentonville, Arkansas, Us

Cashier

Bachelor, Management

Associate Of Science (As), Computer Information Systems/ Programming Analyst