Mark Infusino Email and Phone Number
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Being able to provide and direct cool headed, effective solutions in situations of intense pressure has been a hallmark of my career in IT Leadership Management. Throughout my experience, I pride myself on using precise and effective communication skills to bridge functionalities and personalities toward both “putting out fires” and preventing future disturbances. By doing so, I have continually succeeded in preventing penalties and assuring the highest levels of service delivery.I have a track record of significant accomplishments to corporate growth and performance through team leadership, process improvements and problem solving techniques.Specialties: Experienced IT Leader for 14 of my 18 years. “Far Exceeds Expectations”, highest rating 1999, 2004, 2008, 2009, 2011, 2014 and 2016
Aon Plc
View- Website:
- aon-cofco.com.cn
- Employees:
- 430
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Global Executive It Support LeadAon Plc Oct 2018 - PresentChicago, Illinois
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Senior Executive Support AnalystAon Plc Nov 2015 - PresentChicago, Il Senior Executive Support Analyst supporting Aon's Executive Committee and staff Primary point of contact for all executive levels Provide leadership and direction to team members Improve process documentation and process management Project discovery and support New Technology Training
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Csc - It Executive Support LeadAon Plc Apr 2009 - Nov 2015Managing a team to provide top level IT support for over 200 Aon Executives. Primary point of contact for all executive level escalations Provide leadership and direction to team members Improved process documentation and process management
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Csc Area Manager - ChicagoCsc Nov 2012 - Nov 2015Greater Chicago Area• Ensuring the appropriate staffing level for assigned area•Responsible for technician performance including, technical skills, productivity, customer satisfaction, and process adherence• Responsible for Service level and CSAT performance across all account locations in assigned area• Monitoring daily account and Field Service reports• Root Cause Analysis or SLA relief exclusion submissions as required• Responsible for Employee Engagement • Employee Development• GPARS appraisals of all technicians reporting to them• Administration and adherence to CSC policies -
Csc - Field Service ManagerCsc Apr 2011 - Nov 2015Responsible for the resource management and delivery on the account - CSC associates and subcontractors for deskside support for 100+ locations in North America
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Csc - Site LeadEmd (Electro-Motive Diesel) Mar 2008 - Apr 2009 Primary point of contact for all site escalations from customers and management. Primary point of contact all for site realeted issues -
Csc - Desktop LeadElectro-Motive Diesel Jun 2002 - Apr 2009 Manage 10 Desktop technicians Responsible for Interviews when positions are available Team Performance reviews Manage over a 1800 PC environment Project leader for all projects as they relate to the desktop environment Responsible for hardware road maps Managed Windows 2000 roll-out Managed Windows XP roll-out Managed Windows XP64 roll-out Primary point of contact for escalations Provide leadership and direction to team members Improved process documentation Provided training work shops to EMD clients
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Csc - Desktop LeadHeller Financial Aug 1998 - Jun 2002 Manage a staff of 6 technicians responsible for 2nd level desktop service and support Improved Service Levels from a “RED” rating to a “BLUE” rating in over a period of 6 months. Improved documentation for 2nd level technicians to improve overall troubleshooting abilities. Reviewed and assisted with the distribution of problem management tickets in queue to ensure appropriate customer response time. Review problem tickets received and closed by team members to ensure appropriate resolution and documentation of problems. Served as the primary point of contact for escalations from customers and management. Lab Manager for Application testing for new environment, ensuring all computers are reloaded with the current standard image. Provided leadership and direction to team members on project related activities Assisted and performed new hardware testing and integration on desktop and printer equipment entering the environment.
Mark Infusino Skills
Mark Infusino Education Details
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Computer Learning CenterApplied Science Degree
Frequently Asked Questions about Mark Infusino
What company does Mark Infusino work for?
Mark Infusino works for Aon Plc
What is Mark Infusino's role at the current company?
Mark Infusino's current role is Global Executive IT support Lead at Aon plc.
What is Mark Infusino's email address?
Mark Infusino's email address is ma****@****.com.cn
What is Mark Infusino's direct phone number?
Mark Infusino's direct phone number is +131723*****
What schools did Mark Infusino attend?
Mark Infusino attended Computer Learning Center.
What are some of Mark Infusino's interests?
Mark Infusino has interest in New Technology, Chicago Bears, Leadership Programs, Digital Photography, Chicago Cubs.
What skills is Mark Infusino known for?
Mark Infusino has skills like Process Improvement, Software Documentation, Integration, Service Delivery, Troubleshooting, Team Leadership, Vendor Management, Management, Leadership, Business Process Improvement, Problem Solving, It Service Management.
Who are Mark Infusino's colleagues?
Mark Infusino's colleagues are Summer Zhu, Laura Huang, Liz Li, 李月印peter, Charlie Yang, Summer Wang, Samantha Moore.
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Mark Infusino
San Francisco Bay Area4protection1.com, bearcom.com, icu-techinc.com, aus.com -
2yahoo.com, handandstone.com -
Mark Infusino
Freelance Art Director | Bringing Brands To Life Through Innovative Visual Design.Chicago, Il
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