Mark Interrante Email & Phone Number

St. Charles, Il, Us

Schaumburg Il

In the Worldwide Learning Service department, an organization containing both training and documentation functions, I worked in a hybrid role as the documentation team manager and technical writer. I multi-tasked routinely as a hands-on technical writing support lead for the iDEN networks technology while managing a team of writers within other technology portfolios. Both functions required development of documentation by collaborating with Subject Matter Experts, system architects, engineers, product planners, testers, and instructors.• Managed employees and had accountability for hiring, firing, disciplining, performance evaluating, and reward planning activities, as well as department budgeting. Managed content development team members from Poland, Israel, and the United States.• Performed as sole technical writer to plan, write, and maintain all iDEN network documentation deliverables for internal and external customers for 6 plus years. These deliveries include: Methods of Procedures, Users & Installation Manuals, and Bulletins.• Drove quality and on time delivery for Public Safety documentation for US region.• Sponsored department initiatives for process improvements, innovations, and tool enhancements. • Managed content developers that use Oxygen XML editor with a Dita Content Management System (CMS) and others that use Adobe Framemaker.

Arlington Heights Il

In the Technical Publication and Information Development (TPID) organization, I worked in a duel role as technical writer and supervisor. My positive contributions were most noticed when I :• Supervised the process, procedures, and the distribution of customer technical bulletins.• Worked with engineering technical leads, product managers, and senior managers to identify documentation priorities and deliverables throughout the product life cycle.• Tracked defects and new feature upgrades in order to update user documentation.• Supervised documentation intranet and extranet site components.• Managed a small team of technical writers who prepare online and printed documentation for the iDEN infrastructure products. • Maintained department budget and defined resource requirements.• Utilized Information Mapping techniques throughout the team deliverables for improved usability.

Product Support Analyst - Motorola After-market Group (Customer Services / Call Center)• Interfaced with all warehouse and production personal to track, identify, and source parts.• Used ERP system to search Bill of Materials for shipment availability and customer sales.• Measured against key performance indicators for timely and accurate responses to incoming call center inquiries from B2B dealers and end user customer sales.• Setup new parts for inventory control, production, replacement items, shipping, and storage.Assembly Line Lead Technician - Motorola After-market Group (Manufacturing and Warehousing)• Supported manufacturing line with picking, product related technical, and quality issues.• Organized supply of high running parts for inventory accuracy as committee with warehouse personnel.• Led factory teams to accomplish daily run-rates, shipping orders, and troubleshoot problems.

Graduate Certificate In Project Management, Project Management

Associate In Applied Science (Aas), Business Administration And Management, General

Other Certifications from College of Dupage include: *Transportation/Traffic and Physical Distribution Certificate *International Trade.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Associate In Applied Science (Aas), Electrical And Electronics Engineering