Markisha Mabry Email & Phone Number

Capitol Heights, Maryland, United States

Assist in daily requirements and tasks such as toileting, grooming, bathing, feeding, dressing, observing intake of food, care of hair and nails, responding to calls, etc. Provide entertainment and emotional support; order medications and managed medication schedules.

Washington Dc-Baltimore Area

Led tutoring sessions in alignment with specific grade levels and curriculum; supported recess, lunch and other activities. Assisted with classroom preparation, storage, cleanup and minor maintenance in coordination with weekly cleaning protocols. Actively encouraged and assisted in ways that fostered positive academic, social, emotional and student development.

Hyattsville, Maryland, United States

Documented and recorded all essential information using electronic computer-aided dispatch programs. Effectively communicated trip data including confirmations, routing times, issue metrics and other pertinent information. Maintained effective communication and reporting requirements with Drivers, Operations Supervisors and Division Managers.

Alexandria, Virginia, United States

Served as the main point of contact (POC) for customers and answered calls, monitored email inboxes, sold products, etc. Performed accounting/bookkeeping duties such as tracking and paying invoices, managing costs and ordering salon supplies. Managed scheduling of customer appointments and coordinated inventory management needs with vendors and suppliers.

Largo, Maryland, United States

Received inbound calls to enroll members and/or provide customer service related to billing and CSG system navigation. Answered a high volume of calls and email inquiries in a positive, professional and timely manner with minimal wait times. Resolved problems by clarifying complaints, determining root causes, offering solutions, expediting corrections and following up with callers to ensure resolution.

Hyattsville, Maryland, United States

Assisted callers in applying for federal aid in the event of a disaster and provided information about other agencies and groups that can provide further assistance. Tracked program data and prepared reports for management; provided new ideas on improving current procedures. Addressed difficult caller situations, presented data to management and created sustainable solutions.

Washington, District Of Columbia, United States

Maintained and updated daily and weekly production files, ran routine production jobs using SWYLBUR and performed Y2K testing. Administered and assisted with PC uploads to process electronic invoices. Diagnosed user calls to determine the level of technical assistance required and documented issues in accordance with escalation procedures. Evaluated existing systems and user needs to analyze, design, recommend and implement efficient system changes.

Cheverly, Maryland, United States

Prepared forms, letters and certificates utilizing Group 1 Software (EZ-Letter 3.5) and performed disk conversions using PC and various software applications. Collaborated with technical team members on various projects and applied detailed and efficient technical solutions for planning, coordinating and executing goals. Consistently met and exceeded goals and service levels for customer service, technical quality and first-call resolution.

Hyattsville, Maryland, United States

Performed logging, control and quality control check functions for the input and output of jobs and processes. Prepared and checked data files utilizing Group 1 Software (Generalized Select, List Conversion, Sorts, Merge/Purge, Mailstream Plus). Identified potential outages and other problems (via information gathering, ticket trends, etc.) and communicated information to team leads in a timely manner.