Mark J. Email & Phone Number

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Design/improve processes in security operationsImplement identity and access management policies, processes, and toolsImplement validation process for access levelsPerform all aspects of security operations tasks including onboarding, lifecycle, terminations, especially implementing processes to improve each area Audit responses to validate compliance with.

Worked with customers to provide consulting services, implementation services, and support in the financial, medical, and utility industries.Major Projects:Server Consolidation Project: Coordinated engineering and implementation of storage cluster and migration of data from 120 windows file servers onto centralized storage infrastructure. Implemented print.

Led implementation of web site infrastructure, storage, network, corporate relocation, and support teams for fast growing technical company.Major Projects:Relocation: Moved corporate headquarters while maintaining system availability. Project included relocation or implementation of IP Network, telecommunications equipment (PBX, etc.), web site, servers.

Responsible for business and customer networks at multiple sites in the Southwest United States region. Implemented and maintained network circuits, remote office connectivity, and server/application infrastructure at all sites. Trained customers in technical curriculum including Windows, Unix, Exchange, IIS, Proxy Server, and security. Supervised systems.

Improved customer service policies and procedures using technology and process improvement initiatives. Worked with students to identify career goals and graduation requirements. Supervised student services staff.Major Projects:Degree Audit Report System (DARS): Implemented wide use of DARS mainframe application and associated processes to resolve customer.