Mark J. Email & Phone Number

Views and opinions are mine, not employer.

Design/improve processes in security operationsImplement identity and access management policies, processes, and toolsImplement validation process for access levelsPerform all aspects of security operations tasks including onboarding, lifecycle, terminations, especially implementing processes to improve each area Audit responses to validate compliance with SOX, CIP, and other regulatory requirements.

Worked with customers to provide consulting services, implementation services, and support in the financial, medical, and utility industries.Major Projects:Server Consolidation Project: Coordinated engineering and implementation of storage cluster and migration of data from 120 windows file servers onto centralized storage infrastructure. Implemented print cluster as first phase of printing redesign project.Server Procurement Processes: Implemented process to review and approve all server purchases to minimize the number of servers during consolidation.Web Site Upgrade: Implemented redundant web servers and content management tools for regional company in the banking and finance industry to improve performance and security.

Led implementation of web site infrastructure, storage, network, corporate relocation, and support teams for fast growing technical company.Major Projects:Relocation: Moved corporate headquarters while maintaining system availability. Project included relocation or implementation of IP Network, telecommunications equipment (PBX, etc.), web site, servers, storage, and internet connectivity.Infrastructure Construction: Planned, engineered, and implemented network, telecommunications, server, and facilities infrastructure.Messaging: Managed all aspects of the upgrade of the Exchange mail system including mail transfer, virus scanning, and recovery procedures.Help Desk: Hire, supervise, and direct help desk support activities including policy, process, and software implementation.Storage: Evaluate, select, and implement centralized storage infrastructure including NetApp filers and Veritas backup software.Network: Evaluate, select, and implement network infrastructure including switches, firewalls, remote access concentrators (VPN/Dial), and circuits.

Responsible for business and customer networks at multiple sites in the Southwest United States region. Implemented and maintained network circuits, remote office connectivity, and server/application infrastructure at all sites. Trained customers in technical curriculum including Windows, Unix, Exchange, IIS, Proxy Server, and security. Supervised systems administration team.Major Projects:Messaging: Led team responsible for deploying Exchange 4 systems in regional offices and subsequent Exchange 5 & 5.5 upgrades. Worked on team responsible for deploying and supporting Exchange system to more than 125 sites worldwide.Software Deployment: Led evaluation, selection, and implementation of software deployment system capable of upgrading and reinstalling all systems in southwest United States from a single console.Consulting: Acted as lead technical consultant in new business venture. Worked with customers in semiconductor, manufacturing, and space systems industries to implement various projects.

Improved customer service policies and procedures using technology and process improvement initiatives. Worked with students to identify career goals and graduation requirements. Supervised student services staff.Major Projects:Degree Audit Report System (DARS): Implemented wide use of DARS mainframe application and associated processes to resolve customer service issues.Certification Database: Implemented database application to track teacher certification requirements and document regulatory compliance.Web Site: Designed and implemented mainframe-hosted web site and subsequent migration to Unix-hosted environment. Implementation required significant communication and training because very few people were aware of internet technology.