Mark J. Email & Phone Number

London, England, GB

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Bexleyheath

Co-Vice Chair with responsibility for Health & Safety

Bloomsbury, London

• Timetabling of all centre programmes for core teaching, electives and assessments including day to day timetable changes/revisions and updating stakeholders accordingly
• Managing the room booking service for the centre and ensuring appropriate space allocation for internal and external ad hoc bookings and events. Delivering show rounds with external hirers of space.
• Producing and issuing the weekly room report for upcoming activities to operational teams
• Liaising with catering team on teaching activity for retail resource planning
• Overseeing and managing tutor teaching cover in response to planned and unplanned absences
• Ensuring that effective forward planning is undertaken and implemented, to ensure that timetabling informs and supports other operational activity such as assessments, events, ad hoc room bookings and facilities.

Bloomsbury, London

London, United Kingdom

• Built, led and managed a high performing, customer oriented Space Management team, handling over 100,000 room bookings annually
• Through a process of continuous improvement, defined and maintained the performance standards for the team’s service delivery to the School community
• Continuously reviewed the team’s operating model to drive quality and efficiency to internal processes and key deliverables
• Accountability for the annual room allocation process in support of academic planning, timetabling, programme and high profile event delivery
• Responsibility and accountability for general space management including offices moves (moves, adds and changes)
• Managed the department’s budget for both space management and office moves cost centres, within budget

London, United Kingdom

As above for Planning & Timetabling Manager role - change of job title

London, United Kingdom

• Appointed to manage overall team.
• Effective day to day team leadership with a strong focus on excellent customer service
• Successful negotiation across the School on all space conflicts and resolution
• Accurate and timely completion of room bookings requests from the School community
• Efficient facilitation and coordination of all office moves across the estate

London, United Kingdom

• Successful negotiation across the School on all space conflicts and resolution
• Accurate and timely completion of room bookings requests from the School community
• Efficient facilitation and coordination of all office moves across the estate

London, United Kingdom

• Ensured the required resources were aligned and scheduled to deliver Executive Education’s portfolio of programmes
• Accurate and timely scheduling and booking of lecture, group room and hospitality space for Executive Education programmes into the central booking system – CMIS
• Effectively liaised and communicated directly with faculty and executive coaches

London, United Kingdom

• Assisted and supported the hotel requirements for programme participants and the input of data onto the central room booking system, for both space and catering requirements
• Accurate centralised record keeping including invoicing and the administration and the collation and archiving of the Executive Education Programme feedback
• Accurate and efficient production of weekly space, calendar and feedback reports to key stakeholders

Scarborough, North Yorkshire

• Responsibility for the manufacture and delivery of steel orders to customers in allocated geographical areas in UK and Europe
• Accurate and efficient input of all order details onto the ordering and manufacturing systems, issued both manually and electronically from technical drawings.
• Arranged delivery schedules with customer and haulier.
• Effective complaint handling and resolution to customers satisfaction

International General Certificate In Occupational Health And Safety, Credit

Master Of Science - Msc, Facilities Management, Distinction

Post Graduate Certificate (Pg Cert), Facilities Management, Distinction

Bifm Level 7 Extended Diploma In Facilities Management

Level 3 Diploma In First Line Management, Awarded

Level 3 Diploma in First Line Management

Level 2 Award For Personal Licence Holders

Mini Mba, Attended

Psychology, Foundations Of Modern Psychology & Research Methods For Psychology, Pass

Btec Gnvq Advanced With Distinction In Business

Gcse, Four At Grade C