Mark Jajou Email & Phone Number

Portland, Oregon, US

• Manage & support IT Infrastructure
• Plan, organize, control, and evaluate IT Operations
• Identify problematic areas and implement strategic solutions in time
• Aligning IT infrastructure with current and future business requirements and goals
• Evaluating risk, developing network recovery and backup processes
• Assessing and purchasing new and replacement hardware

Happy Valley, US

• Provided high-quality & Professional outsourced IT services to local businesses. Support included desktop, help desk, server network support, IT procurement, vendor, and asset management.
• Evaluated and re-built IT infrastructure for Quango, a Portland-based interactive marketing agency. In addition to multiple contract extensions to continue providing infrastructure and end-user support.
• Environment: Windows Server, Active Directory, Domain Controller, Cloud, Apple Integration, Rendering farm.

Beaverton, OR, US

• Responsible for IT client base in a post-sales relationship. Including all aspects of the Information Technology sale including; post sales calls, directing the client with on-boarding, conducting network discoveries.
• Maintains healthy business relationships with the client and leveraging of technical resources to improve clients operational efficiencies.
• Develops an assessment of current environment, annual strategic technology plan and budget for each client. Conducted Quarterly Business reviews to IT client base in regard to IT plans and budget progress and their.
• Providing expertise on network infrastructure, application support, servers & desktop support. Acting as an escalation point to ensure client SLA are consitently being met.
• 2c
• Currently managing 30 MITS Accounts (Approximately 1000 end points - 250 servers)

US

• Sole on-site IT support and main contact point for all IT related projects/issues at Portland and Denver offices. In addition to providing Tier 2 - 3 support to corporate and telecommuting staff throughout North America.
• Consistently a top performer at Fortune 500 Company in a high ticket volume environment. Awarded Catamaran Cup for two consecutive years (Enterprise level award).
• Extensive use of Microsoft SCCM ( Software Deployments, Patch Management, OS deployment, Software Catalog, Setting Remediation, User-centric management)
• Responsible for Active Directory & Exchange administration. Including User/object creation and decommissioning, GPO Administration, User Permissions, OU organization, Exchange Mailbox Administration & archiving.
• Provided training/mentorship to IT staff, made myself accessible to junior team members with unresolved tickets to ensure team maintenance of corporate SLA response and resolution times.
• Collaborated with IT Directors as the on-site facilitator during construction, setup, maintenance, and decommissions of the Portland and Denver corporate offices.

Schaumburg, Illinois, US

• Primary IT contact for staff based out of the Portland, Victoria BC and Denver offices also providing Tier 3 remote support for staff throughout the United States and Canada.
• Consistently a top performer within the department. Frequently resolving 500+ technical requests/incidents within the month (5+ times our team average)
• Provided training/mentorship to new IT staff.
• Frequently sought out by management to assist coworkers with unresolved ticket escalation and help ensure that our team maintains SLA response and resolution times.
• Collaborated with IT Executive staff during construction and setup of the Portland CatamaranRX office (100+ Staff). Post
• OptumRX merger managed both Denver and Portland office closures/decommissions.

Schaumburg, Illinois, US

• Sole IT staff member based out of the Portland office.
• responsible for various IT Projects and tier 2-3 support requests for staff based out of Portland & Salem, Victoria BC and Denver offices. Also provided IT support to remote staff throughout the United States and Canada.

• Managed help desk queue and responded to technical support needs of customers.
• Maintained inventory of IT hardware & software licensing.
• Monitored and maintained Windows based servers and phone system.
• Provided onsite support at our corporate & executive offices in addition to remote support for off-site and telecommuting staff members.
• Responsible for daily backups on the windows based network.

Portland, OR, US

• Responsibilities included server maintenance, phone administration, and network administration.
• Implementing new technology, creating technical wiki, built intranet site, and help desk support/training. 100+ users.

Suwanee, Georgia, US

• Provided comprehensive IT support for over 300 onsite and offsite VPN users at Fortune 500 Company.
• Maintained fastest response time and highest ticket closure rate within the team.
• Demonstrated professionalism and courtesy with customers at all times. IT procurement (responsible for purchasing desktops, laptops and peripherals)

Oakland, California, US

• As a part of a consultant team, provided onsite end-user support during the migration over to the EPIC healthcare system. Primary responsibility was providing training and support to Nurses, Schedulers, and Doctors..

Norwalk, Connecticut, US

• Performed Functionality, Performance, Stress, Reliability, Module, and System tests to printers as part of the product's overall test-cycle. Involved provisioning written bug reports in relation to defects
• identified and solutions proposed. Worked closely with QA Manager, QA Lead Testers, and QA testers as well as other project departments to ensure project deadlines and standards are met with efficiency. (Contract.

Bachelor Of Science - Bs, Managment Information Systems

It Project Managment