Mark James

Mark James Email and Phone Number

Electricity Operations Manager @ Zinfra
Melbourne, VIC, AU
Mark James's Location
Greater Melbourne Area, Australia, Australia
Mark James's Contact Details

Mark James personal email

n/a
About Mark James

Experienced Operational and Transformational LeaderOperations manager with Transformational leadership, field force management, operations technology, and contract management skills and experience gained in the utilities industry.Energised by leading teams, operations management, exploring continuous process improvement and change opportunities for business efficiency and effectiveness outcomes. Leading using an inclusive style to safely empower and develop diverse teams to drive results and performance.

Mark James's Current Company Details
Zinfra

Zinfra

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Electricity Operations Manager
Melbourne, VIC, AU
Website:
zinfra.com.au
Employees:
1218
Mark James Work Experience Details
  • Zinfra
    Electricity Operations Manager
    Zinfra
    Melbourne, Vic, Au
    View
  • Zinfra
    Operations Manager (Transmission & Distribution)
    Zinfra Aug 2024 - Present
    Melbourne, Vic, Au
    Operations Management of electricity Transmission and Distribution based field workforce (140+), undertaking operations and maintenance and capital works projects across VictoriaIncludes:> Leadership of indirect staff of 140+, direct report staff of 5> Manage industrial negotiations across a number of industrial instruments > Accountability for delivery of operations and maintenance programs and selected capital network augmentation and renewal projects> Key role in Emergency Management during incidents as it relates to Transmission station and line activities
    View
  • Zinfra
    Electricity Operations Manager
    Zinfra Feb 2022 - Sep 2024
    Melbourne, Vic, Au
    Operations Management of electricity Distribution based field workforce (350+) , undertaking operations and maintenance, emergency response, construction, projects, compliance and new connections.
    View
  • Zinfra
    Operations Manager
    Zinfra Feb 2020 - Feb 2022
    Melbourne, Vic, Au
    Operations Management of electricity Transmission and Distribution station based field workforce (100+) , undertaking operations and maintenance, emergency response and minor capital works projects.
    View
  • Zinfra
    Field Response Manager
    Zinfra Dec 2018 - Feb 2020
    Melbourne, Vic, Au
    Field response, short term maintenance and service and metering accountability for electricity distribution operations across a customer base of 320,000+ customers.Includes:> Leadership of indirect staff of 50+, direct report staff of 7> Accountability for fault management, short term reactive maintenance, new connections, service and metering across Jemena electricity network customers including minor delivery of customer augmentation and connection words, public lighting management and NoGoZone and safety compliance activities.
    View
  • Jemena
    Electricity Maintenance Manager (Acting)
    Jemena Feb 2018 - Dec 2018
    Melbourne, Vic, Au
    Operations & Maintenance Management of electricity distribution operations and maintenance field workforce, including the contract management of service provider contracts across a customer base of 320,000+ customers.Includes:> Leadership of indirect staff of 170+, direct report staff of 5> Accountability for delivery of a range of programs such as preventative and corrective operations and maintenance, customer augmentation and connection, and selected network augmentation and renewal projects, public lighting and NoGoZone activities> Key role in Emergency Management during incidents as it relates to field activities including resource provision, oversight of local Incident and Emergency response teams and emergency services liaison
    View
  • Jemena
    Field Response Manager
    Jemena May 2017 - Dec 2018
    Melbourne, Vic, Au
    Field response and short term maintenance accountability for electricity distribution operations across a customer base of 320,000+ customers.Includes:> Leadership of indirect staff of 50+, direct report staff of 3> Accountability for fault management, short term reactive maintenance across Jemena electricity network customers including minor delivery of customer augmentation and connection words, public lighting management and NoGoZone activities safety compliance activities.
    View
  • Ausnet Services
    Transition Manager (Sap Change Management)
    Ausnet Services Oct 2014 - May 2017
    Southbank, Vic, Au
    Management of a range of pre and post transition activities in the lead up to and following successful implementation of organisation wide SAP ERP/EAM program.Includes management of:> Major Service Provider SAP deployment, training and transition to SAP and processes > Deployment of Field Force mobility program for key Service Provider> Establishment and program management key Exit Criteria for ERP involving key stakeholder engagement> Management of key post SAP implementation targeted activity aimed to reduce company WIP and embed sustainable process change > Led a range of Change activities around knowledge uplift for key users of Mobility and SAP PM
    View
  • Ausnet Services
    Business Lead - Field Force Mobility (Sap Work Manager)
    Ausnet Services Sep 2013 - Oct 2014
    Southbank, Vic, Au
    Key lead and business interface relating to enterprise wide Field Force mobility implementation as part of a wider Transformational ERP implementation.Includes:> Establishment and stakeholder endorsement of scope of mobility solution> Determination of targeted user groups in both size and work activity> Formal sign off for key design artifacts such as functional and configuration specifications> Determination of initial deployment program and methodology
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  • Ausnet Services
    Project Manager (Transformation, Capability & Enablement)
    Ausnet Services Jun 2012 - Sep 2013
    Southbank, Vic, Au
    Transformation Manager tasked with identified and delivering various projects as part of the organisation's pre ERP/EAM SAP transformational journey.Includes:> Formulation and development of revised Field Force Organisational Design delivery model blending elements of conventional functional streams with regional structure> Establishment of 'Capability & Enablement' model for Field Delivery business including the development of a range of initiatives and business owners, aimed at gaining ownership and greater engagement during lead up to ERP/EAM program phase > Management of various tactical projects including establishment of customer billing approach for Solar Panel installation and revision to Vegetation Contracting methodlogy
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  • Ausnet Services
    Manager, Customer & Energy Operations Team (Network Control Centre - 24/7 Network Operations)
    Ausnet Services Jul 2011 - Jun 2012
    Southbank, Vic, Au
    Management of the 24/7/365 Network Control Centre for the Transmission, Distribution Electricity and Gas networks, including Fault Call Centre functions of SP AusNet.Includes:> Leadership of indirect staff of 90+, direct report staff of 6> Emergency Management and formal participation in company and industry gazetted Emergency exercises > Review and high level oversight of the network access processes to ensure safe and orderly access to facilitate field maintenance> Lead role in investigation of all network, security, operational, human error and safety incidents as they relate to network control activities> Key interface to other jurisdiction network providers, state based network providers (Generators and Distributors) and AEMO
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  • Ausnet Services
    Manager, Field Services (Operations)
    Ausnet Services Jan 2009 - Jul 2011
    Southbank, Vic, Au
    Operations Management of electricity Transmission and Distribution operations and maintenance, and customer service field workforce, including the management of two major outsourced service provider contracts, across 15 geographically dispersed regionally based depots.Includes:> Leadership of indirect staff of 550+, direct report staff of 5> Accountability for delivery of a range of programs such as preventative and corrective operations and maintenance, customer augmentation and connection, and selected network augmentation and renewal projects> Key role in Emergency Management during incidents as it relates to field activities including resource provision, oversight of local Incident and Emergency response teams and emergency services liaison
    View
  • Ausnet Services
    Manager, Stations Services (Operations)
    Ausnet Services Mar 2005 - Jan 2009
    Southbank, Vic, Au
    Operations Management of electricity Transmission and Distribution station based field workforce, undertaking operations and maintenance and minor capital works projects, including management of outsourced provider contractIncludes:> Leadership of indirect staff of 200+, direct report staff of 5> Envisaged, established and led project to combine Transmission and Distribution Stations field force work teams to common depots, under a harmonised salary and remuneration structure> Managed industrial disputes including representing SP AusNet at FWA for various matters> Developed a revised contract model for outsourced Transmission field operations and maintenance activities and managed tendering, board and Executive endorsement and successful demobilisation and transition to new provider with minimal disruption > Accountability for delivery of operations and maintenance programs and selected capital network augmentation and renewal projects> Key role in Emergency Management during incidents as it relates to sub station activites
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  • Ausnet Services
    Capability Design Manager (Asset Systems) - Erp/Eam
    Ausnet Services Aug 2004 - Mar 2005
    Southbank, Vic, Au
    Key business SME/business representative during scoping phase for EAM/ERP road mapping project. Project brief was to capture business and system requirements across three energy networks businesses to develop a future state integrated ERP type platform.
    View
  • Spi Powernet
    Manager, Shared Network Services (Commercial Account Management)
    Spi Powernet Mar 2004 - Aug 2004
    Commercial accounts manager for SPI PowerNet's largest customer. Involved in the relationship management and facilitation of major supply connection contract agreements between the two businesses.
  • Spi Powernet
    Manager, Connection Services (Commercial Account Management)
    Spi Powernet Sep 2001 - Mar 2004
    Commercial accounts manager for SPI PowerNet's major connection customers including all electricity distribution customers, generation customers and major direct connected customers. Involved in the relationship management and facilitation of major supply connection contract agreements between the businesses. Also involved in the operational relationship management between customers and internal operational field teams.
  • Spi Powernet
    Area/Regional Manager (Field Operations)
    Spi Powernet Jun 1999 - Sep 2001
    Local line management of field team associated with operations and maintenance and minor capital projects works on the electricity transmission network in metropolitan Melbourne. Staff of 60+
  • Gpu Powernet
    Business Improvement Officer
    Gpu Powernet Jan 1997 - Jun 1999
    Co-ordination, management and identification of a number of process improvement initiatives across the business. Including formalised reporting of statutory information pertaining to network availability statistics to government agencies. Formal investigation and reporting internally and to major customers of major network system incidents.
  • State Electricty Comission Of Victoria, Powernet
    Field Electrical Operations Technician
    State Electricty Comission Of Victoria, Powernet Feb 1983 - Jan 1997

Mark James Skills

Business Process Improvement Energy Change Management Operations Management Power Distribution Leadership Stakeholder Management Smart Metering Business Transformation Contract Management Smart Grid Utility Industry Project Delivery Electricity Markets Ami Meters High Voltage People Skills Team Building Organizational Structure Power Systems Power Generation Adaptability Electricity Leading Change Power Transmission Field Operations Electric Transmission Program Management Customer Oriented Peer Mentoring Field Service Mobile Devices Mobile Technology Mobile Applications Project Management Management

Mark James Education Details

  • Western Sydney University
    Western Sydney University
    Mba
  • Holmesglen
    Holmesglen
    Certificate Iv In Training & Assessment Tae40110
  • Tafe Gippsland
    Tafe Gippsland
    Electrical Power

Frequently Asked Questions about Mark James

What company does Mark James work for?

Mark James works for Zinfra

What is Mark James's role at the current company?

Mark James's current role is Electricity Operations Manager.

What is Mark James's email address?

Mark James's email address is ma****@****.com.au

What schools did Mark James attend?

Mark James attended Western Sydney University, Holmesglen, Tafe Gippsland.

What are some of Mark James's interests?

Mark James has interest in Poverty Alleviation, Social Services, Children.

What skills is Mark James known for?

Mark James has skills like Business Process Improvement, Energy, Change Management, Operations Management, Power Distribution, Leadership, Stakeholder Management, Smart Metering, Business Transformation, Contract Management, Smart Grid, Utility Industry.

Who are Mark James's colleagues?

Mark James's colleagues are Mathew Dobson, Mick Thorpe, Bryce Tilley, Benjamin Rose, John Read, Karl Poelczer, Christopher Lamb.

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