• Led strategic transformations aligning technology initiatives with organisational goals, driving an agile diversification from Unit4 following PE investment. Orchestrated an on-time and significantly under-budget completion of critical works, showcasing adeptness in aligning goals with commercial imperatives.• Directed IT leadership, Information Security, and Data Protection globally across EMEA and North America, closely collaborating with CTOs and CIOs to articulate complex technical strategies aligned with clients' business needs.• Managed a comprehensive multi-million budget overseeing 600+ virtual machines and successfully implemented policies for enhanced service delivery and customer satisfaction, aligning operational strategies with overarching business objectives.• Leveraged expertise in cybersecurity, compliance leadership, and IT governance to fortify data security measures and ensure adherence to industry standards, mirroring an innate ability to oversee and safeguard organisational assets.• Led on the organisation’s AI-readiness including driving policy, security, internal working group and oversaw outsourced development teams to execute AI efficiencies.Key Contributions and Successes:• Directed the migration of customer environments to Thesis-owned Azure subscriptions and driving internal efficiencies, showcasing a relentless commitment to optimise operations and align technological endeavours with business outcomes.• Implemented and stabilised an outsourced MSP for technical operational support, aligning with the strategic goal of seamless service delivery and customer-centric approaches.• Introduced robust security measures leveraging Microsoft Defender, Azure Sentinel and CrowdStrike, reflecting a proactive approach towards cybersecurity in alignment with emerging security trends.• Streamlined Agile DevOps processes, ensuring smooth software releases, resonating with the emphasis on innovative and user-friendly application development.

• Strategically directed the technological evolution of SoloProtect post-divestment, orchestrating comprehensive IT leadership, and information security initiatives aligned with evolving business needs.• Collaborated closely with cross-functional teams, including software development, to drive the creation and implementation of in-house SaaS solutions aligned with market demands.• Spearheaded end-to-end delivery of business-critical IT, CRM, and Information Security services across multi-market landscapes, ensuring alignment with overarching business goals and compliance with industry standards.• Oversaw a multi-million budget across international markets, optimising resource allocation and driving operational efficiency.• Defined and executed IT strategies that not only met business objectives but also ensured robust business continuity through the protection of information assets and adherence to cybersecurity measures.Key Contributions and Successes:• Led the innovation of a new hosting solution for EU operations, establishing in-house cloud infrastructure, driving internal efficiencies, and realising a substantial cost saving.• Successfully managed and executed complex IT projects and infrastructure initiatives while facilitating seamless business transitions and change management processes.• Spearheaded the migration from ProspectSoft to Salesforce CRM with high automation levels, actively supporting business growth initiatives.• Completed the migration to Microsoft 365, driving enhanced utilization and security measures across business functions achieving robust IT management and governance.• Implemented robust ransomware protection and recovery solutions, ensuring business continuity and data security.• Fostered the professional development of the IT team, facilitating their attainment of Microsoft certifications, reflecting a commitment to nurturing high-performing technical teams.

Responsible for all aspects of business technology, IT and network management, tasked with addressing the priorities of building-out new premises & migrating IT back in-house.• Provision of 24/7/365 support to 100+ business users in London, Sheffield and Netherlands.• Established a ‘business-critical’ 24/7 IT and infrastructure environment for project delivery, accurately and continuously monitoring tens of thousands of customer devices.• Led the migration from an outsourced IT support function to a global 24/7 internal IT team.• Built a new IT team to provide ‘fit for purpose’ support, handling tens of thousands of calls per day.• Migrated from Terminal Services solution to ‘on-prem’ infrastructure, realising significant cost savings.• Full ownership of 3rd party vendor management, working with Microsoft, EE and Softcat.

Appointed to an IT Infrastructure Manager role at WorldPay, leading a variety of complex and critical IT and infrastructure projects, closely aligned to evolving business needs.• Proactively provided specialist services and support across Microsoft-based infrastructure.• Monitored operational logs, maintaining infrastructure response within pre-agreed SLAs.• Integrated call centre predictive dialling and SIP technologies with other providers and sites.• Promoted IT security and data management standards, including back-up & data retention.• Worked closely with vendors of solutions including telecoms, firewalls & call centre diallers.• Trusted advisor on IT issues, working with stakeholder to ensure operational effectiveness.

Responsible for all aspects of network maintenance, management and technical support, rapidly identifying issues and providing high-quality support to 1,000 staff across 50 sites.• Full remit for overseeing the provision of cloud computing capability, including the use of Salesforce for client data, iTrent HR software, scanning and private cloud solutions.• Managed an IT estate of 30 servers, including a Hyper-V environment with 11 virtual servers.• Led the installation of SQL 2005 and 2008 servers, ensuring compliance with ISO 27001. • Successfully upgraded Exchange 2003 to 2010 for 1,100 mailboxes & 300 ActiveSync users.• Delivered a project to upgrade SAN to NetApp, including data mapping and migration.• Installed and migrated users to Citrix XenApp 6.5, incl. IIS configuration for remote access.