Mark Jauregui Email & Phone Number

Denver, Co, Us

Sunnyvale, Ca, Us

Integrated Customer Success is a global consultancy focused on tailoring customer success strategies and motions to a client's specific needs and stage-of-growth. Those unique strategies and motions are developed with our clients, and take into account many factors including their business stage, product and organizational maturity, as well as current and future business targets (NRR).Bringing our expertise from Big Four consulting, B2B software, systems integrators, MarTech/SalesTech leaders and more, our experience across multiple business functions in many industries informs our solution design and service delivery. Whether you are a SaaS start-up, a rapidly scaling business, or a mature Tier One enterprise, a modern fully integrated customer success function is essential to predictable, sustainable, and profitable growth.

Chicago, Il, Us

Led team of 1900+ (scaled from 700 in early 2021) comprised of implementation/PS, recruiting delivery, and consulting services resources who enable Affinix (SaaS) technology stack and deliver partial to full recruiting outsourcing capabilities to achieve hiring targets of 100 - 60,000/yr employees for clients in the Americas; Owned $240M+ P&L, 140% growth in 2021, 62% new customers added in 2021, w/98% retention of base in 2021.

Atlanta, Georgia, Us

Globally responsible for all customer relationships, as well as all post-sales teams’ performance, renewals, revenue growth/churn for subscription and services P&L; Board facing reporting to CEO.

San Francisco, Ca, Us

Globally led all post-sales teams’ performance, renewals, revenue growth/churn prevention. Board facing reported to CEO.

San Francisco, Ca, Us

Vice President, Global Sales (Interim) and Customer Success (Oct. 2017-March 2018)Globally lead all pre and post-sales teams achieving 98% forecasted new sales, and helped drive selection of new sales leader, Bill Hu (fantastic colleague and revenue partner!).

San Francisco, Ca, Us

Globally directed all aspects of services and support organizations setting and driving attainment of services revenue target, KPIs and SLAs for the business and customers. Actively engaged in strategic pre-sales activities partnering with Sales to drive deals to closure.

Austin, Texas, Us

Leading provider of modern marketing automation (MA) and revenue performance management software (SaaS). Eloqua went public on NASDAQ in August 2012 and was acquired 7 months later in March 2013. Eloqua's software is now the centerpiece of the Oracle Marketing Cloud. Reported to Global Vice President of Services, Eloqua Business Unit.

San Francisco, California, Us

Established and scaled Western N.A. Enterprise PS team consisting of high-performance project managers, solution architects, and technical consultants. Accountable for regional revenue, practice forecast, and driving the Services practice.

San Francisco, California, Us

Scaled and managed Western N.A. SMB PS delivery team consisting of senior and lead consultants. Managed Eloqua partner delivery dissemination process, providing project oversight. Responsible for ensuring successful customer on-boarding, attainment of delivery metrics, and continued team development.

Nantes, Pays De La Loire, Fr

San Jose, California, Us

Toronto, On, Ca

Ansotegui-Ferriday Foundation Basque Studies Scholar - San Sebastian, Spain, Spanish And International Business

Ba/Bba, Business, Spanish (Minor)

Education record