Mark Jauregui

Mark Jauregui Email and Phone Number

Senior Vice President, Implementation and Delivery @ Peoplescout
Denver, CO, US
Mark Jauregui's Location
Denver, Colorado, United States, United States
Mark Jauregui's Contact Details
About Mark Jauregui

FULL-SUITE CUSTOMER SUCCESS EXECUTIVE / CROSS PORTFOLIO ADVISOR-EXPERT IN RESIDENCE1. Internationally experienced executive and SaaS startup CS advisor/consultant focused on customer retention, team evolution, predictable and scalable revenue growth, strategy, and operations.2. Led CS functions (2 to 1900+ reports) for high-growth businesses (HighTech/SaaS/agency) from inception to scale & through multiple exits.3. Developed global business practices to unify the right people and scalable processes aligning with the business’ stage and revenue goals (NRR), integrating appropriate tools and telemetry, all managed with P&L ownership ($1M to $300M+ NRR).4. Successful track record in sales and client engagement cycles at executive and tactical levels (Seed to Enterprise).5. Experience includes Big 4 consulting experience (KPMG/BearingPoint) corporate strategy/M&A, launch of international wholesale exporting company, and CS consulting firm.6. Proficient in Spanish.

Mark Jauregui's Current Company Details
Peoplescout

Peoplescout

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Senior Vice President, Implementation and Delivery
Denver, CO, US
Website:
peoplescout.com
Employees:
1234
Mark Jauregui Work Experience Details
  • Peoplescout
    Senior Vice President, Implementation And Delivery
    Peoplescout
    Denver, Co, Us
    View
  • Customer Success Leadership Network
    Member
    Customer Success Leadership Network Jan 2023 - Present
    Sunnyvale, Ca, Us
    View
  • Traction And Motion
    Member Board Of Directors
    Traction And Motion Nov 2022 - Present
  • Integrated Customer Success
    Principal & Cco
    Integrated Customer Success Dec 2021 - Present
    Integrated Customer Success is a global consultancy focused on tailoring customer success strategies and motions to a client's specific needs and stage-of-growth. Those unique strategies and motions are developed with our clients, and take into account many factors including their business stage, product and organizational maturity, as well as current and future business targets (NRR).Bringing our expertise from Big Four consulting, B2B software, systems integrators, MarTech/SalesTech leaders and more, our experience across multiple business functions in many industries informs our solution design and service delivery. Whether you are a SaaS start-up, a rapidly scaling business, or a mature Tier One enterprise, a modern fully integrated customer success function is essential to predictable, sustainable, and profitable growth.
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  • Peoplescout
    Senior Vice President, Implementation & Delivery
    Peoplescout Jan 2021 - Dec 2021
    Chicago, Il, Us
    Led team of 1900+ (scaled from 700 in early 2021) comprised of implementation/PS, recruiting delivery, and consulting services resources who enable Affinix (SaaS) technology stack and deliver partial to full recruiting outsourcing capabilities to achieve hiring targets of 100 - 60,000/yr employees for clients in the Americas; Owned $240M+ P&L, 140% growth in 2021, 62% new customers added in 2021, w/98% retention of base in 2021.
    View
  • Terminus: Account-Based Marketing
    Chief Customer Officer
    Terminus: Account-Based Marketing Jan 2019 - May 2020
    Atlanta, Georgia, Us
    Globally responsible for all customer relationships, as well as all post-sales teams’ performance, renewals, revenue growth/churn for subscription and services P&L; Board facing reporting to CEO.
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  • Certain, Inc.
    Vice President, Global Customer Success And Services
    Certain, Inc. Jul 2014 - Jan 2019
    San Francisco, Ca, Us
    Globally led all post-sales teams’ performance, renewals, revenue growth/churn prevention. Board facing reported to CEO.
    View
  • Certain, Inc.
    Vice President, Global Sales (Interim) And Customer Success
    Certain, Inc. Oct 2017 - Mar 2018
    San Francisco, Ca, Us
    Vice President, Global Sales (Interim) and Customer Success (Oct. 2017-March 2018)Globally lead all pre and post-sales teams achieving 98% forecasted new sales, and helped drive selection of new sales leader, Bill Hu (fantastic colleague and revenue partner!).
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  • Certain, Inc.
    Vice President, Services & Support
    Certain, Inc. Sep 2013 - Jul 2014
    San Francisco, Ca, Us
    Globally directed all aspects of services and support organizations setting and driving attainment of services revenue target, KPIs and SLAs for the business and customers. Actively engaged in strategic pre-sales activities partnering with Sales to drive deals to closure.
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  • Oracle
    Eloqua Enterprise Practice Manager, Professional Services (Post Acquisition Of Eloqua By Oracle)
    Oracle Mar 2013 - May 2013
    Austin, Texas, Us
    Leading provider of modern marketing automation (MA) and revenue performance management software (SaaS). Eloqua went public on NASDAQ in August 2012 and was acquired 7 months later in March 2013. Eloqua's software is now the centerpiece of the Oracle Marketing Cloud. Reported to Global Vice President of Services, Eloqua Business Unit.
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  • Eloqua
    Enterprise Practice Manager, Professional Services (Ipo, Acquired By Oracle)
    Eloqua Sep 2011 - Mar 2013
    San Francisco, California, Us
    Established and scaled Western N.A. Enterprise PS team consisting of high-performance project managers, solution architects, and technical consultants. Accountable for regional revenue, practice forecast, and driving the Services practice.
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  • Eloqua
    Manager, Professional Services Smb (Ipo, Acquired By Oracle)
    Eloqua 2010 - Sep 2011
    San Francisco, California, Us
    Scaled and managed Western N.A. SMB PS delivery team consisting of senior and lead consultants. Managed Eloqua partner delivery dissemination process, providing project oversight. Responsible for ensuring successful customer on-boarding, attainment of delivery metrics, and continued team development.
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  • Geo Marketing Strategy Consulting
    Managing Director
    Geo Marketing Strategy Consulting 2007 - 2010
  • Wirestone
    Manager, Professional Services Idaho & California Teams (Acquired By Accenture)
    Wirestone 2004 - 2007
    Nantes, Pays De La Loire, Fr
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  • .
    Pto - Traveled Around The World
    . 2003 - 2004
  • Netapp
    Manager Global Strategic Accounts, Ebc
    Netapp 2001 - 2003
    San Jose, California, Us
    View
  • Kpmg
    Manager, Strategy And Services Delivery (Division Wound Down Due To Tech Industry Economic Events)
    Kpmg 2000 - 2001
    Toronto, On, Ca
    View

Mark Jauregui Skills

Saas Enterprise Software Crm Marketing Automation Professional Services Strategy Demand Generation Lead Generation Analytics Management Start Ups Salesforce.com Leadership Strategic Partnerships Business Strategy Go To Market Strategy Eloqua Email Marketing Strategic Planning Business Intelligence Sales Enablement Cloud Computing Consulting B2b Marketing Product Marketing Solution Selling Project Management Sales Lead Management Multi Channel Marketing New Business Development B2b Sales Operations Management Consulting Business Development Product Management Marketing Operations Sales Management Sales Process Erp E Commerce Cross Functional Team Leadership Digital Marketing Partner Management Business Alliances Software Industry Competitive Analysis Contract Negotiation Account Management Online Marketing

Mark Jauregui Education Details

  • Universidad Del País Vasco/Euskal Herriko Unibertsitatea
    Universidad Del País Vasco/Euskal Herriko Unibertsitatea
    Spanish And International Business
  • Boise State University
    Boise State University
    Spanish (Minor)
  • University Of Idaho
    University Of Idaho

Frequently Asked Questions about Mark Jauregui

What company does Mark Jauregui work for?

Mark Jauregui works for Peoplescout

What is Mark Jauregui's role at the current company?

Mark Jauregui's current role is Senior Vice President, Implementation and Delivery.

What is Mark Jauregui's email address?

Mark Jauregui's email address is mj****@****out.com

What is Mark Jauregui's direct phone number?

Mark Jauregui's direct phone number is +141535*****

What schools did Mark Jauregui attend?

Mark Jauregui attended Universidad Del País Vasco/euskal Herriko Unibertsitatea, Boise State University, University Of Idaho.

What are some of Mark Jauregui's interests?

Mark Jauregui has interest in Start Ups, Lived, High Performance Karting, Racing Industry, Skiing, Spreadsheets, Emerging Markets, Technology, Whitewater Kayaking, Surfing.

What skills is Mark Jauregui known for?

Mark Jauregui has skills like Saas, Enterprise Software, Crm, Marketing Automation, Professional Services, Strategy, Demand Generation, Lead Generation, Analytics, Management, Start Ups, Salesforce.com.

Who are Mark Jauregui's colleagues?

Mark Jauregui's colleagues are Deepak Singh, Jack Butler, Amity Lorey, Jodie Spencer, Tammy James, Rebecca Debenedictis, Ashia Hunter, Mba.

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