Mark Jayson Balaguer Email & Phone Number

Dubai, United Arab Emirates

Business Bay, Dubai

ESSENTIAL FUNCTIONS:- Receiving and promptly responding to email inquiries from the Local and International Sales Team, providing accurate and detailed information to address their queries and concerns.- Collaborating with the Sales Team to understand customer requirements and preparing customized andcompetitive quotations for Local/International.

• Essential Functions:
• Manage incoming calls and inquiries from customers
• Process sales orders in SAP
• Generate sales leads
• Identify and assess customers’ need to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Jumeirah Lakes Tower, Dubai, UAE

• Essential Functions:Moving Department
• Owning the relationship with Service Market customers; establishing relationships with them, providing them with information, and ensuring that their needs are fulfilled by ServiceMarket.com
• Executing full operations cycle – making contact with partners, providing information to them, obtaining price quotes, and closing deal with customers.
• Establishing an excellent rapport with new and existing partners and advising them on how to maximize their investment in our product.
• Upsell various products offered by Service Market Partners.
• Conducting customer satisfaction surveys for movers, and generating mover survey reports

Pasig City, Philippines

• Essential Functions:
• Contact customers using phone, email, and/or fax to verify tax status.
• Performs analysis and configuration of sales tax on taxable orders
• Reviews daily electronic sales orders to verify sales tax compliance and release off tax hold.
• Review/Originate of After Invoice Adjustments
• Primarily responsible for all orders with the threshold of $50,000 and above

Ortigas Center, Philippines

• Essential Functions:
• Primarily responsible for orders greater than $10,000
• Coaching and helping develop the personnel in the Tax Specialist Position
• Provide exceptional level of customer service to all internal customer (i.e. sales and credit team)
• Assist in special projects as they arise for credits from state returns for additional sales taxes paid in error on orders

Ortigas Center, Philippines

• Essential Functions:
• Responsible for reviewing orders with threshold between $0 - $10,000
• Analysis and configuration of sales tax on taxable orders
• Maintain compliance with proper tax documentations on file for audit purposes.

• Essential Functions:
• Review and release tax hold of orders with the threshold of $10,000 and below
• Research on sales tax rules and regulations
• Maintain and Update customer’s tax exemption certificate in the system

• Process disconnection requests for all Verizon/MCI accounts across the United States