Mark Benoit Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Technical delivery leadership of a development and delivery team for Event Management (EvM) at the large BMS customer. EvM solution design, deploy and support for OS (Windows & Unix), AWS Cloud, networked devices and application monitoring.Transformation project lead for EvM thru 2 contract renewals including creation, review and approval of documentation and implementation of “qualified” systems.Service Level Agreement protocol development for the EvM system and management of the… Show more Technical delivery leadership of a development and delivery team for Event Management (EvM) at the large BMS customer. EvM solution design, deploy and support for OS (Windows & Unix), AWS Cloud, networked devices and application monitoring.Transformation project lead for EvM thru 2 contract renewals including creation, review and approval of documentation and implementation of “qualified” systems.Service Level Agreement protocol development for the EvM system and management of the systems under very tight SLA targets.Resulted in high “client satisfaction” ratings; more focused incidents, to the correct support teams with reduced MTTR; reduced response time to EvM system outages with fewer SLA misses; increased cooperation with BMS. Show less

Systems Management Specialist in Information Technology outsourcingThe company names that I worked for changed throughout this time due to acquisitions, divestitures, mergers and splits: (formerly HPE, Hewlett Packard, EDS, MCI Worldcom & SHL Systemhouse) - thus the next four Professional Work Experience entries reflect the major roles I played throughout those 22 years from July-97 to June-19January 2015 - June 2019 Bristol-Myers Squibb account Enterprise Monitoring Delivery… Show more Systems Management Specialist in Information Technology outsourcingThe company names that I worked for changed throughout this time due to acquisitions, divestitures, mergers and splits: (formerly HPE, Hewlett Packard, EDS, MCI Worldcom & SHL Systemhouse) - thus the next four Professional Work Experience entries reflect the major roles I played throughout those 22 years from July-97 to June-19January 2015 - June 2019 Bristol-Myers Squibb account Enterprise Monitoring Delivery LeadJune 2011 - December 2014 Enterprise Services Monitoring Engineering & Technical LeadJune 1999 – May 2011 Team Lead of Tools & Automation Back OfficeDecember 1998 – May 1999 Senior Technical ArchitectJuly 1997 – November 1998 Technical Architect Show less

Remote monitoring and systems management tools engineering, implementation & support of multiple customer compute & network environments across multiple data centres. This included subject matter expertise in some systems, support / development team leadership, cost modeling, resource planning, solution review, requirements analysis, creating & updating documentation in a Quality Management System (QMS) controlled environment, etc.This job and all of the previous jobs since starting with… Show more Remote monitoring and systems management tools engineering, implementation & support of multiple customer compute & network environments across multiple data centres. This included subject matter expertise in some systems, support / development team leadership, cost modeling, resource planning, solution review, requirements analysis, creating & updating documentation in a Quality Management System (QMS) controlled environment, etc.This job and all of the previous jobs since starting with SHL Systemhouse in 1997 required much hands-on work including data centre build-out of systems, proof of concept design and testing, system release planning and collateral development, procedure changes and documentation, implementation project & test case development, integration with front office systems, implementation in customer environments (dealing with a large variety of target networks and operating systems), migration from old management systems and ongoing support of these systems.Resulted in faster deployment of management systems with fewer issues, quicker repairs by our team and improved customer satisfaction. Also achieved more standardized systems and procedures with more automation. And I helped improve our team’s morale through knowledge sharing, mentoring and fostering teamwork. Show less

Team lead for a team of technicians who were responsible for design, development, installation, maintenance and support of systems for remote Systems Management of networked servers and PCs in an outsourcing environment. Helped our team’s ability to deliver through documentation, better support team procedures, training, mentoring and a positive work environment.Expert direction on the acquisition, design, modification, and integration of complex equipment, systems, and software for… Show more Team lead for a team of technicians who were responsible for design, development, installation, maintenance and support of systems for remote Systems Management of networked servers and PCs in an outsourcing environment. Helped our team’s ability to deliver through documentation, better support team procedures, training, mentoring and a positive work environment.Expert direction on the acquisition, design, modification, and integration of complex equipment, systems, and software for computer Outsourcing services across multiple customer and internal networks and systems. Resulted in improved implementation time and availability of new system management systems and a positive team. Show less

Lead development of enterprise-wide architectures for remote Systems Management services for networked servers and PCs in an outsourcing environment. Matching our company’s ability to support “your mess for less” against the requirements of numerous disparate customer environments.

Development of architectures for large components of enterprise-wide computer Systems Management architectures. This helped define the standard systems and procedures for delivering services in support of multiple customers.

LAN Management Systems planning and development of SHL Systemhouse products that are in turn, SHL sold to their clients to manage enterprise networks. Provided expertise for systems management tools and procedures to allow our customer to deliver these critical services.

Taught Novell Authorized training classes for all of the Netware 4.1 and 4.11 Certified Netware Expert (CNE) curriculums.Taught Microsoft Certified Systems Expert (MCSE) curriculum (Win95, WFW Networking, TCP/IP on NT3.51, and SQL V4.2 & V6.0).This provided students with practical and detailed technical knowledge of distributed networked computing systems enabling them to design, implement and support these systems and also the knowledge to pass certification exams.

May 1994 – May 1996 LAN Support Analyst: supporting Netware servers, Netware Directory Services (NDS), email, and management tools for servers and workstationsJuly 1993 to April 1994 Business Unit LAN Administrator: Lead a Team of three End User Support personnel doing Netware 3.1x server administration, PC hardware and software purchasing, and workstation PC networking support.September 1992 – June 1993 OS/2 Workstation & Client Server Support: OS/2 and DOS/Windows workstation… Show more May 1994 – May 1996 LAN Support Analyst: supporting Netware servers, Netware Directory Services (NDS), email, and management tools for servers and workstationsJuly 1993 to April 1994 Business Unit LAN Administrator: Lead a Team of three End User Support personnel doing Netware 3.1x server administration, PC hardware and software purchasing, and workstation PC networking support.September 1992 – June 1993 OS/2 Workstation & Client Server Support: OS/2 and DOS/Windows workstation support and installation in a Netware 3.11 LAN and multi-host network environment. OS/2 LAN Server support.April 1991 – August 1992 Automated Operations Analyst: Automation of operator tasks in a mainframe computer environment (MVS, VM, AS/400 and VAX) including programming in REXX, CLISTs, JCL, etc.November 1981 – March 1991 Mainframe Operations: Various operations and related responsibilities in an Petroleum Exploration mainframe and then in an Information Services mainframe facility. Show less