Mark Nolan Email & Phone Number

Boston, Massachusetts, Us

- Direct cloud software, hardware and firmware development teams- Helped secure €2M investment including Enterprise Ireland HPSU- Added unique features for activity, fitness, fall detection and gait speed- Enabled third party integration using a REST API and webhook events- Reduced deployment time to 15 minutes to support scalability- Established and manage EU/US support function- Achieved FCC, CE, UL, HIPAA (medical) and ISO27001 (security) standards compliance- Scaled solution through manufacturing, OEM partner selection, hard plastic molds and cloud architecture updates- Put Atlassian, Hubspot, Aircall, Zoho Desk, Splashtop and Apollo business support tools in place

Founder of Dinner@7 which enabled people living alone to join a community for their evening meal using Zoom.- Hands-on development including social user registration, payment processing, e-commerce, video content creation, GDPR compliance, SEO and digital marketing- Management of remote development teams hired through Upwork

London, England, Gb

An Italian Fintech scale-up with a debit card solution for managing business/travel expenses. Heavily impacted by Covid travel restrictions.- Scrum Master for offshore business process dev team, leveraging Appian, a 'low-code' tool- Product Owner working with stakeholders to define the roapmap and user stories for each sprint ensuring compliance with Ireland's e-money license regulations- IT Project Manager, through go-live, for the migration of EU customers from Soldo's UK entity

Molesworth Street , Dublin 2, Ie

- Scrum Master for mixed team of Java microservices and mainframe developers- Represent projects as Project Manager to the wider organisation- Managed EU compliance project to provide annual fees statements to retail customers- Agile Coach to the support team, introducing Kanban, JIRA, daily stand ups, metrics and retrospectives for continuous improvement

Dublin, Ie

- Managed website improvements to enhance usability and increase e-commerce conversion rates- Piloted agile process introduction, aligning with the existing organisation structure and processes- Managed change through the full software stack from user interface through internal/third party web services, B2B partner API, Enterprise Service Bus and legacy mainframe software layers- Scrum master for offshore development team- Coordinate joint releases with other projects- 5 on-time project deliveries

Swords, Dublin, Ie

Complex, near-24/7 environment with a diverse set of users. Managed the procurement and deployment of software solutions and IT infrastructure.- Update passenger security systems ensuring that airlines and 800 affected staff were fully informed and trained as required by the airline regulator- Managed the procurement of a replacement asset care solution used by 400 maintenance staff, updating processes to comply with revised EU legislation- Deployed a geospatial solution enabling efficient error reporting and monitoring of assets using mobile devices while complying with GDPR data privacy- Liaised with vendors and IT staff to coordinate solution deployment ensuring that stakeholder considerations were fully understood and considered

Dublin, Ie

- Primary customer contact for airline digital commerce customisation projects- Management of offshore and near-shore development and test teams- Process change implementation for regional customer support using Kanban and JIRA Agile- Improved customer relations through improved dependency management and change control- Introduced consistent right-first-time deployment using SALT automation and improved go-live process- Signed up major customer to a second team based on performance improvements

London, Gb

- Ensured that vendor met business expectations and reported progress effectively- Evaluated commercial submissions and supported negotiations- Main point of contact to identify business requirements and source legacy data

Dublin, Dublin, Ie

- Planned scrum activities for SaaS product development team- Solicited feedback from customers on product roadmap and feature details- Documented user stories and prioritised feature implementation

Westford, Ma, Us

- Product management lead for Data Mart / Business Intelligence solutions- Drove sales through marketing support, product training and customer visits- Managed Predictive Analytics innovation programme with local university- Defined requirements for Customer Experience Management software- Negotiated attractive OEM deal with major software vendor

Chesterfield, Mo, Us

- Defined and promoted two data analytics personalisation products - Supported sales by visiting customers and providing marketing collateral- Redefined an existing product to improve scalability and update the feature set - Negotiated two partnerships with component software suppliers

Sandyford, Dublin, Ie

- Project management of two Big Data solutions for mobile- Influential in creating the project management processes used across the company - Played a significant sales-support role in many successful bids

- Designed and developed a complete software trading platform from concept- Algorithm research and software development using PHP, SQL, HTML and JavaScript- Performance enhancement through database optimisation and multithreading - Day-to-day management of a start-up business which had 1 other employee

Dublin, Ie

Resource management, sales support, project management.

Prince2 Practitioner

Professional Scrum Master

Competent Communicator, Presentation Skills