• Oversees the volume team and its operations• Account and Stakeholder Management• Doing project management and process improvement for Talent Acquisition• Process Trainer for new recruiters• Interviews for Accounting & Finance roles and niche positions

• Supervised the volume team and its hiring• Account and Stakeholder Management• Doing project management and process improvement for Talent Acquisition• Process Trainer for new recruiters• Conducted interviews for Supervisory positions and niche clinical roles

People Management• Supervised 4 HR professionals (3 Recruiters in the Philippines and 1 Recruiter in Kuala Lumpur, Malaysia)• Conducted weekly meetings, monthly and mid-year performance reviews, one-on-one, coaching, and mentoring• Planned sourcing strategies/initiatives to close requisitions and ensure monthly KPIs are metAccount and Stakeholder Management• Directly reported to the Philippines Talent Acquisition Director• Presented MBRs and QBRs to the TA Director and team• Presented the hiring updates to the Philippines Senior Sales Directors and Leadership Team on a bi-weekly basis• Facilitated weekly hiring updates to the Kuala Lumpur Vice President and KL Leadership Team • Liaised with the PH and KL Hiring Managers regarding requisitions • Attended weekly HR meetings to discuss important company updates/movementsLegwork• Conducted sourcing and initial interviews for BPO and KPO requisitions• Hiring profile includes B2B, B2C, and G&A roles (HR, Admin, Business Intelligence, etc.)• English and foreign language hiring (Japanese, Mandarin, Korean, Hindi, etc.)• Performed salary analysis for Philippines and Kuala Lumpur candidates• Used different job portals for hiring (Workday and Greenhouse ATS, LinkedIn Recruiter Seat, Monster, Facebook, Indeed, Employee Referral Program, etc.)• Promoted ERP by doing roadshows, floor walk and by presenting during new hire induction

• People Management• Supervised 9 HR professionals for two hubs (5 end-to-end Recruiters and 4 phone screeners) from January 2017 to October 2017• Conducted weekly meetings, monthly performance reviews, one-on-one, coaching, and mentoring• Ensured monthly KPIs are met• Account Management• Reported to the Philippines Talent Acquisition Manager• Presented MBRs and QBRs to the TA Director, Manager, other Supervisors, and the team• Liaised with our Sourcing partners for career fairs and inter-hub endorsements • Liaised with Hiring Managers to initiate sourcing activities such as ERP bring-a-friend and roadshows

• Pioneered e-Recruitment• End-to-end Recruiter for all accounts• Accommodated on-site and Inter-Hub applicants, and online and off-site endorsements• Managed the Recruitment Facebook page• Account Management • Conducted Job offers/viewing and contract signing and providing pre-employment requirements for onboarding

• Handled escalated/ supervisory calls • To retain customers account by resolving their concerns, and requests about products and services• To maintain confidentiality with regard to customers credit card information

• Product/ Services Expert• Motivator/ Good role model to trainees• Doing floor walk to answer product related questions of trainees during nesting period• Demonstrate mastery of product to trainees and observe their phone etiquette• Evaluate trainees progress and performance

• Frontline agent for a credit card financial account whose goal is to promote excellent customer service• Assist customers with their credit card concerns (basic to complex inquiries) such as activation, billing, limit increase/decrease, disputes et al.