Mark Gavin Email & Phone Number

Phenix City, Alabama, United States

I coach service members through their military transition in two ways:1) Constant connection. Everyday I talk to at least 10 service members about what they need support with right now. Sometimes they need a resource, a contact at a company, guidance through the military clearing process, or someone to celebrate with. I love all of these moments because I come to you, meet you where you are, and support you in that moment. 2) I provide functional resumes to at least 2 service members every week. Together, we determine what they want and how they can get there. I am honest in this; if you want IT, but have no experience we are going to talk a lot about how you plan on becoming an IT professional. The resume is not a wish list of what you want to do; it is a record of what you have done. To that end, the functional resume we write together will be a quantifiable compilation of your greatest hits. We write this in a clear way that civilian employers understand.

Columbus, Ga, United States

I source, attract, engage and educate transitioning service members for the DOD SkillBridge program. Service 2 Software’s program revolves around the business side of the technology industry including customer success and sales roles. These positions are designed for veterans due to the flexibility, anonymity, and accountability required. I provide the link between those skills and the careers that are waiting on the business side of tech.

Columbus, Georgia, United States

Supporting all human resource issues in accordance with HIPAA and Privacy Act regulations for an organization with up to 400 personnel as they completed their initial leadership training and awaited the next step of training and certification in their career, I oversaw HR records, managed the database of personnel status and scheduled their training in the Army’s version of an HRIS. Highlights of my success include:♘ To streamline a 40-hour onboarding process to less than 5 hours, I assessed stakeholder needs, standardized procedures and increased accountability by 25% while building a positive, welcoming impression with new hires.➟ Leading the Workforce Resiliency Program, I decreased turnover as much as 35% by creating the educational model and implementing the training at all levels of the organization. ⋆ I fostered positive internal relationships by establishing standardized communication programs, monitoring the career progression of each employee and leading engagement events.

Columbus, Georgia

I led a team of up to 2 trainers and personally facilitated classes that trained an average of 700+ new employees every year. While conducting and completing 100+ individual training events, I mentored other trainers, ensured instructional quality and provided constructive feedback to enable consistent education for all students. My featured achievements include:☝ Incorporating multiple teaching methods and updated curriculum to engage students, I clearly communicated all aspects of the organization’s policies, procedures, values and mission statement through an interactive classroom that included questions, stories or examples for adult learners.➟ I increased training throughput by 70% after developing and implementing standardized systems and procedures that enhanced operational efficiencies in a program that included equipment valued at $2M+.♘ Throughout training events, I tracked each student’s performance, analyzed failure rates to identify root causes and improvement opportunities and adjusted training methods or approaches that improved student success rates by as much as 15%.

Leesville, Louisiana

While supporting human resources and operations leadership of an organization with up to 1K personnel, I monitored staffing allocation, managed all HR issues for employees across 6 specialty divisions and clearly communicated organizational goals, objectives, policies, procedures and expectations. Highlights of my accomplishments include:➟ Collaborating as a key member with the team that created the company’s standard operating procedures, I helped develop the training plan that clarified expectations, increased on-time training completion by 30% and leveraged digital systems integration that maximized sharing of information and streamlined decision-making. ♘ To deliver sustainable human capital solutions and maintain a 96% operational readiness rate, I monitored the status of employees, evaluated training programs and received, assessed and oversaw the timely resolution of any discrepancies with benefits administration and salary compensation.♘ As the direct adviser to senior leadership on interpreting HR law, policy and regulation, I provided input on disciplinary actions, terminations, recognition and promotions or demotions as needed.

Lowell, Ma

Recruiter / Talent Acquisition Specialist 7/2010 to 7/2013To increase success in attracting qualified new hires, I sourced, screened and recruited candidates across a diverse array of military specialties. I assessed the eligibility of each applicant, counseled them on programs and options, mentored and coached new recruits to mitigate attrition and assisted them throughout the process of enlistment in the US Army. My featured contributions include:⋆ As a brand-new recruiter who created genuine relationships with candidates to enable their smooth transition into the organization, I earned the second-highest award for personally attracting 40% of the 6-person recruitment team’s new hires. ✓ Ensuring the best fit for both the candidate and the needs of the organization, I assessed each applicant’s needs, goals and qualifications, created a targeted presentation of the benefits of an Army career and communicated honestly and clearly.♘ I assessed stakeholder needs to develop a pipeline of qualified applicants through various recruiting methodsincluding career fairs, college presentations, referrals and building a network of influencers within the community to serve as a referral system and reach quality candidates.