Mark Richardson Email & Phone Number

Istanbul, Turkey

The birth story of our brand started with our quest to find natural products to protect our newborn son.In our search, we realized how difficult it is to reach natural products in our lives.The products that were available for our family on this journey were either not as effective as we wanted or were too expensive to use. It was difficult to reach these products and we were confused about their contents. Facilitating the journey of searching for natural and effective products has been the reason for our brand’s existence, and the aim of our brand has been to bring the most effective and most natural products to the market. We have combined our knowledge of chemistry with our curiosity and passion.The name Glana comes for the word to cleanse in Scots Gaelic.

Istanbul, Turkey

A corporate travel company providing all travel services to companies, as well as providing VIP travel services to the company executives. Our Events business, Ventus Events, is poised to cater for any size of event from board meetings, to staff parties, to medical conferences.

Istanbul, Turkey

Edinburgh, United Kingdom

A security centre responsible for managing any security related incidents across the bank’s global portfolio of people, buildings and movable assets.• Managed 12 security incident managers’ career plans including coaching and development, performance management, talent management and training. Also responsible for risk & control protocols and internal audit procedures within team – Sat on senior management risk board to manage and mitigate any risks.• Department lead for the centre’s Lean and 6-Sigma activities. Over £1.3 million savings realised, and increase of 35% since I took over the project.• Department lead for training across the centre. Training increased from 45% trained to 78% trained during my project lifespan. • Responsible for team’s engagement scores. An increase across all areas was seen for the team, with an overall increase of 11%. Departmental scores under lean and training increased by 9% and 13% respectively.• Involved in various security related projects, acting as point of contact for centre at senior level.• Involved in recruiting for the new backup London Control Centre project.• Managed day to day operation in the centre and representing department at senior level regularly.

Edinburgh, United Kingdom

Primary contact centre for RBS Group’s customer service and processing operations.• Managed 15 customer service advisors’ career plans including coaching and development, performance management, talent management and training. Also responsible for risk & control protocols and internal audit procedures within team.• Responsible for teams engagement scores, which were increased year on year under my management.• Duty manager responsible for the RBS Group’s customer contact proposition during evenings and weekends.• Pioneered various staff morale projects, including a world cup engagement project that included sales driving activities, seeing an increase in morale and sales across the centre of over 800 customer service staff.• Managed Fraud protocols at evening and weekends, saving the bank more than £600,000 in fraudulent payments and working with the fraud team closely to ensure full collaboration across departements.• Point of contact for 6-sigma and lean activities – managed various projects saving the bank millions and contributing to the efficiency targets for the centre.

A planning and reporting role within a busy 24/7 contact and processing centre.• Streamlined reporting documents, utilising VBA and excel, meaning the daily reports were completely automated and could be run with 1 button.• Introduced a new approach to lean and efficiency savings to ensure it became a way of life for the centre.• Prepared and delivered various presentations for management and staff on centre performance.• Created a communication plan for the centre and informally managed the communication specialist.• Managed all projects relating to staff morale and engagement – including organising all events and centre activities for charities, communications, sales campaigns and team building.

Managing customer requests related to their banking products. Upselling at every opportunity to allow customers the chance to refinance and invest based on markers in their accounts. At the same time I was responsible for managing the continuous improvement, Lean and communication projects across a contact and processing centre of 800 staff.

Using both the ABI 433A and the Symphony automated peptide synthesizer in order to build peptides on polystyrene resins for solid phase synthesis; including labelling (using fluorescent dyes) and modifications (including disulphide bridges). Purification using HPLC and analysis using MS. Both Fmoc and t-Boc chemistry for peptide synthesis utilized in this role. Although an industrial placement, autonomy within the role was expected.

Mba, Business

Completion of MBA program full time, whilst maintaining full time employment.

Masters Degree, Analytical Chemistry

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