Direct human resources operations for the nation's second largest cable Telecommunications Company by effectively managing the strategy, roadmap and execution of HR operations and processes impacting 53,000 employees. Provide leadership and direction for the ongoing development and implementation of policies, processes, and systems to build and improve the HR infrastructure necessary to support a high-growth organization. Drive a high performance team of 80+ HR professionals; mentor HR leaders and support employee career growth, progression and professional development. Manage and allocate a $15M departmental budget; oversee a health and welfare benefits spend in excess of $500M. Shape and execute the employee benefits strategy; work with senior management and colleagues to influence, facilitate and drive transformational change. Spearhead the development of cost effective, scalable HR Management Systems and technology solutions to comply with corporate and regulatory policy changes/requirements. Proactively identify system and process enhancements to improve performance, reduce costs and add efficiencies. Manage the human capital analysis and research group providing empirical analysis to guide and influence a wide range of business decisions.

Successfully oversaw North American HR shared services encompassing benefits administration, global HRMS strategy and operations, payroll, travel and expense, expatriate administration, relocation, customer service, and health and welfare plan management.  Led an 80-member team; managed a $28M+ budget and supported an $800M health and welfare benefits spend.  Substantially reduced costs by redesigning the health and welfare benefit programs; introduced a consumer-driven high-deductible health care plan with an HSA, domestic partner benefits, and a value-based formulary prescription drug plan.  Implemented a more competitive expatriate policy, a home country compensation approach and a centralized payroll provider. Realized a savings $6.5M over three years. Renegotiated contracts for disability and relocation and achieved a 2008 savings of $2M. Improved employee engagement within the department by 13% with improvement in every dimension and double digit improvement in six out of ten measures. Led the North American implementation of a new Oracle HRMS system and outsourced payroll to replace the PeopleSoft environment, including a global data warehouse and a data privacy model.

Manager for large health and welfare outsourcing client teams. This encompasses managing the overall system setup and delivery for an outsourcing client. Responsibilities include leading the requirements definition process, system analysis, quality assurance, and project planning and monitoring, including establishing deadlines and resource allocation.

Buenos Aires, ArgentinaAnalyzed the market by interviewing potential clients and assessed its viability for implementing flexible benefits administration. Assisted the Buenos Aires office in the definition of their service delivery model for flexible benefits administration. Participated in the evaluation of developing an in-house system, leverage the system being developed in Sao Paulo, or adopting the systems currently used by the United States or Puerto Rico.

Sao Paulo, BrazilAssisted the Sao Paulo office in the definition of their service delivery model for flexible benefits administration. Introduced them to the domestic tools for defining requirements and project management, including staffing. Evaluated third party software suppliers to determine the best partner for an alliance. Interviewed potential candidates to fill project team roles.

St. Albans, United KingdomTrained the St. Albans associates in the use of the domestic tools for systems analysis, design, and implementation. Assisted them in adapting the tools to meet their specific needs, conducted training exercises, and demonstrated domestic methods of project management.