Mark Kavanagh Email & Phone Number

Leeds, Leeds, United Kingdom

Leeds, England, United Kingdom

Buyer and seller of financial products.Trader of currencies on the foreign exchange using a variety of trading strategies and analysis.

Leeds, England, United Kingdom

Design & leadership of the client bid pricing & approvals process.Design & delivery of ‘new business’ on-boarding and implementation / transition methodology.Project management of a portfolio of concurrently running ‘new business’ client initiatives using core change management principles, reporting into the Strategy & Service Delivery Director and reporting to Company Board.Project managed the design and development of a relational database to:• provide the analytical capability to improve debt collection and optimise cost.• improve data integrity and accuracy.Project managed the delivery of automated reporting through Power BI to efficiently & accurately ‘run the business’ and report to clients.

Leeds, West Yorkshire, Uk

Provision of freelance / contract business change management support throughout all areas of the change lifecycle. Specialities include:Programme & Project Management; Change Portfolio Management & PMO support.PRINCE2 qualified with 15+ years practical experience (Financial Services / Banking Sector, Telecoms, Utilities & Charities / Non Profit Organisations.Knowledge and practical experience of Agile Project Management and Digital Project Delivery. Proficient in Microsoft Office Applications (Word, Excel, Powerpoint) & Microsoft Project (specialist application).

Leeds, West Yorkshire, Uk

(Consultancy Agreement / Contract between MJK Projects Ltd. & Capita Plc): Project managed the delivery of a 3 month digital trial and front end co-browsing facility to support the Business Essentials Tariff Upgrade process for the Capita / O2 Partnership. The project enhanced the business customer experience whilst improving key business performance metrics (i.e. TCHT, PCA, Compliance & HLA Conversions).

Leeds, West Yorkshire, Uk

Performed momentum-based position trading until securing a further Project Management contract.Project managed a two storey new build, using traditional Yorkshire stone and stone roofing techniques.

Leeds, West Yorkshire & London Ew1 1Lb, Uk

(Consultancy Agreement / Contract between MJK Projects Ltd. & Alzheimer's Society): Project managed the full initiation, planning & initial delivery of Dementia Connect Online Directory, to provide public online (web) access to Dementia Connect system and its Salesforce directory of dementia care & support services. The digital project was specifically designed to enhance the Society's scope of universal services provision & charitable offering, contributing directly to its 5-year strategy of 'Delivering on Dementia'. The role involved significant stakeholder management & reporting to the Society's Director of Operations (Project Sponsor), Senior Leadership Team (SLT) & Chief Exec.

Leeds, West Yorkshire, Uk

Completed Property Investment Training with Tigrent UK Ltd. (Mar 2013).Completed the Foundation Certificate in Financial Trading (Oct 2013) and the Ultimate Trader Programme (Nov 2013) with the Academy of Financial Trading. Spent 16 months property investing and momentum-based position trading.

Leeds, Ls1 1Ns, Uk

Accountable for the delivery of Programme level change across Group Operations.

Leeds, Ls1 1Ns, Uk

Leadership and management of the Mortgage Operations Change Team & PMO - a team of project / change specialists and business consultants / subject matter experts (i.e. 44.3 FTE across 8 sites of the UK with a £1.5m cost centre budget). Accountable for the overall delivery of the BI&E change portfolio for Mortgage Operations, in line with customer, colleague and shareholder expectations. Includes:Circa 20-30 regulatory, mandatory and BAU driven initiatives running concurrently ranging from small change to large-scale projects / programmes with significant business impact and having one or more of the following aspects: high complexity; compressed timescales; collaboration across areas of the Group outside of Mortgage Operations.

Leeds, Ls1 1Ns, Uk

Leadership and management of 'MC&R Projects' team (15.0 FTE) and a cost centre budget of £534k. Includes:Overall delivery of the MC&R Project Portfolio, including circa 20 concurrently running regulatory, mandatory and BAU initiatives and the assignment of appropriate delivery resource. Building strong relationships with Stakeholders, understanding their business area and specific needs to exert influence and broker agreement where there are conflicting interests.Leading a team of Project Managers in the application of formal project management disciplines whilst maintaining a flexible and pragmatic approach to deliver in accordance with customer, colleague & shareholder expectations.

Leeds, Ls1 1Ns, Uk

Line management of 4.0 Project Leader FTE and delivery of assigned projects having one or more of the following aspects: high complexity, compressed timescales, strategic importance and/or significant business impact across Retail. Since interim LBG structure announcements in April 2009 the scope of my accountability increased to include delivery of the MC&R (Mortgage Collections & Recoveries) project portfolio.

Leeds, Ls2 8Er, Uk

End to end project lifecycle management and implementation of key client projects for Financial Services, Utilities and Telecoms sectors across Ventura Contact Centre business.

Leeds, Ls2 8Er, Uk

Coordination and delivery of client and internally driven small change through discussion with all impacted parties and production of project documentation to support the business deliver the required service.

Leeds, Ls2 8Er, Uk

Managed and co-ordinated a team of telephone-based Customer Service Advisers (CSAs) in the collection of outstanding balances on BT Cellnet customer mobile phone accounts; (BT Cellnet was relaunched as O2 on 18/06/02).

Degree: Bsc 2.1 Hons, Physical Geography

A Levels (X4), Biology(B), Chemistry(B), Geography(B), General Studies(E)

Activities and Societies: School Prefect. NCO Leading Seaman – Naval Combined Cadet Force. Completed Duke of Edinburgh Silver Award (1989).