Mark M. Email & Phone Number

Gold Coast, Qld, Au

Gold Coast, Queensland, Australia

Leading/Supporting a small technical engineering team and managing vendors responsible for 3 main functions:• Observability Product Ownero Setting strategy for monitoring, current tools assessment/overlap, remediation planning.o APM (Dynatrace) across prod and non prod environmentso VROPS, Pagerduty.o SIEM (migration of data ingest from Splunk to Azure Sentinel)• Driving Improvements into the Infrastructurec& cloud space. Covering:o Assessments, recommendations, installation of new tools, upgrades of existing tools (looking at cost/capability etc)o Automation, Process improvemento Monitoring tools assessment, identifying current tools, the gaps and drive improvements. o Cyber Security Program, SOE’s / hardened operating systems, automated patchingo Investigating/recommending where AI ops fits in our environmento Non prod environments uplift• “the glue” between architecture and operationso Assessing and inputting into architectural designs and project requirements and making them fit in to the Star Environmento Inputting into technical detailed designs/SOP’s

Gold Coast/Brisbane

Leading a team of infrastructure engineers split between Sydney and S.E QLD. Utilise external vendors and the occasional contractor. Still hands on delivering and supporting in Red Hat, AWS, SaaS (zscaler, crowdstrike, splunk, WAF and others)AWS, IaaS,Cloud, billing, reportingSaaS imperva WAF zScalerOperationally looking at Availability, Capacity, Business Continuity, identifying risks and creating proposals for remediation. Also Involved as Infrastructure SME from project approval at concept stage, through estimations. design, delivery, and finally TTO.Key Responsibilities & Accountabilities:-Analysis, technical design, planning and deployment of IT infrastructure in line with architectural policies and design standards- Capacity and Availability analysis and planning-Attending project initiation meetings, providing quotes for any work in the infrastructure space- Implement and maintain appropriate systems management tools and reporting.-Translating high level project requirements in to technical steps needed for delivery.Engage in all aspects of people management within the team, including: - Developing performance agreements/goals for all team members, ensuring roles and responsibilities are clear.- Monitor and measure the performance of infrastructure in relation to SLAs. The role is an escalation point for high priority support issues.- Providing leadership to the Technical team in the areas of technical design, service delivery, work performance and behavior. Conduct regular team meetings, informing the team of important initiatives and information.

Brisbane/Gold Coast/Sydney

In Early 2011, Tabcorp demerged; I was insourced from HP to work for Echo Entertainment (The Casino, Entertainment + Hotel arm of Tabcorp). During my time in the role the number of Linux servers has grown to over 350, spread over several data centers with a good mix of Physical/Virtual/Cloud.Technologies I have implemented:• Red Hat Satellite – Automating large scale deployment builds and errata management and easy patching of environment, including a proxy server for a remote site. Provides patching currency visibility.• Puppet Enterprise configuration management / Automation – Puppet is used to create users and centralise the administration config files such as sudoers, ntp.conf and password policies. It is also central to the AWS setup for deploying and configuring applications, allowing zero touch servers, eliminating human error. Created re-usable code to be used across different environments with separate hiera data for each environment.• AWS/Cloud building zero touch deployments using puppet/user data. ELB Auto Scaling. Building environments for projects, assessing suitability and implementing cloud technologies at Echo.• Web Stack (LAMP) – built web site platform for the casinos external sites. AWS, ELB, RHEL, Apache, PHP, Varnish, memcached, APC. MYSQL RDS, Incapsula WAF solution.• Pre Tabcorp demerger, also supported HPUX and Red Hat systems for Keno for QLD/NSW. Involved in the following projects:• Transitioning AWS from CTO team in to Operations teams – building servers, zero touch, automation, scripting. solutions for the operational teams• Improved and documented process to allow level 1 and 2 teams to take load off the level 3 team.• Designed and built a new test environment, better test environments have led to more stable production environment. • Consolidated Red Hat subscriptions to co-term saving 35% on the 3 year renewal.• Providing technical details to the architects for the design docs.• Designed and set up a Splunk environment

BAU support of Solaris and HPUX machines for Hutchinson.Created an automated TTO process for the Unix team, to ensure servers coming in to the teams management were build to meet our standards.Solaris 8-10HPUX 11.00 - 11.31Veritas VCS ClusterOn CallShell scripting (KSH)

Taken on to complete several pieces of project work, and to help the project come in on time. Main parts of the work included completing the build of a Red Hat FTP server and managing the switch over from the old server. Also building a HPUX 11.31 DR machine to act as a warm standby for a production server, working closely with the oracle resource to automate the daily data transfer between the servers.Technologies used:• Red Hat Enterprise Linux 4 and 5• HPUX 11.31• DNS• Netbackup• Vmware• Shell scripting (ksh)

Uk Wide

Provided Unix and Linux Administration and consultation for the following clients:British TelecomsMagdalene TelecomsBarclays Wealth ManagementEA Games

BAU supportHPUX, Solaris, AIXjob scheduling - tivoli workload scheduler

Responsible for setting up a test/training lab for Magdalene. The lab serves 2 purposes, firstly to train employees on HPUX and the applications they will be supporting and secondly for the loading of customer data for fault finding and database upgrades.• Based on hp9000 hardware J,K,L,N class and newer rpXXXX• HPUX 11.00, and 11i• LVM• MC/Service Guard• Ignite UXThe lab is based around a central Ignite server which allows rapid reconfiguration of the boxes as different customer faults arise. It also means the engineers can try out different fixes without worrying about ‘breaking’ a box. Responsible for providing full documentation of the lab setup and to provide training to the Magdalene engineers.Also covering the on call rota until the Magdalene engineers are more confident, this involves being available for 24hour call out to provide remote support.

I am part of the deployment team, which provides Solaris and HPUX servers for use in the 21CN testing environments. We have over 100 machines which are constantly being re-built/re-deployed for different purposes. The environment is 90% Sun and 10% HP. • Hpux 11.11, 11.23 (Itanium x86 based, rx8600, rx7600)• Solaris 8,9, and 10• Veritas Disk Suite/Storage Foundation• NFS, NAS / SAN storageMachines are rebuilt from the jumpstart server to give the application teams a clean build to test on.

Unix administrator

Application support for Marconi's network management systems, EMOS, MV36, MV38. The systems run on HPUX operating systems, and a large part of the role was as a unix administrator.

We created software solutions to help the shop floor staff with their tasks. Used HPUX and SCO unix, Ingres Database software, EMOS, MV36, MV38. Also played with Visual Basic, C, Microsoft Access.

Diploma, Management

Msc, Software Development

Activities and Societies: Unix Administration,Databases, SQL, Visual Basic, Java MSc Software Development, structured programming.

Mechanical Engineering, Mechanical And Automotive Engineering

4 A Levels, Maths, Physics, Business

Red Hat Certified Systems Administrator